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Forums > Home› Support› PC Gameplay Bug Reports

Veteran Rewards Missing from Lifetime accounts

xstaythirstyxxstaythirstyx Member Posts: 51 Arc User
edited July 2013 in PC Gameplay Bug Reports
Hello, I am a bit concern now since when I create a new character none of the Veteran rewards appear anymore.

Meaning:

The 100 days to 700 days rewards will not appear at all. I am unable to obtain my Pet Mugato from DS9 on any new character I create, nor am I unable to obtain my Fireworks emote from ESD Shipyard. I am concern about this since I have recently upgraded this account to Lifetime status.

I did submit a few tickets and have yet to get a reply.

Is this a current NEW bug?

Does the Veteran rewards unlock at a certain Rank?

I remember you get them off the bat when creating any new character.

What if I'm a Lifetime Subscriber?

"Starting on October 10, 2012 all current and future Lifetime Subscribers will gain instant access to all Veteran Rewards, regardless of purchase date!" - This is from the PWE Support page.

I do have access to the Captain's table but that's about it. I really need help with this account issue, any reply will at least ease my mind on the matter.

Thanks
[SIGPIC] [/SIGPIC]
Post edited by xstaythirstyx on

Comments

  • karadan3karadan3 Member Posts: 0 Arc User
    edited July 2013
    I believe they unlock at level 10
  • dogmaticusdogmaticus Member Posts: 82 Arc User
    edited July 2013
    I have exactly the same issue... did not know for them to unlock at level 10 - they always unlocked when I created a toon (and I'm a lifetimer since the dawn of the game..).

    I have this issue for more than 3 weeks now. For 3 weeks my ingame ticket remains unreplied, for couple days my CS ticket is unreplied, so... I'm waiting, and can't use the things I paid for..

    I heard stories about horrible PWE customer support, but never had to actually use their help. Now I start believing them...
  • UnknownUnknown
    edited July 2013
    This content has been removed.
  • neok182neok182 Member Posts: 551 Arc User
    edited July 2013
    If your talking about a Romulan character.

    You have to be level 10 and choose your alliance before vet rewards are given.
    ACCESS DENIED
  • dogmaticusdogmaticus Member Posts: 82 Arc User
    edited July 2013
    neok182 wrote: »
    If your talking about a Romulan character.

    You have to be level 10 and choose your alliance before vet rewards are given.

    But I don't get the rewards also on my newly created Fed characters, so... that does not seem to be the reason.
  • bones1970bones1970 Member Posts: 953 Arc User
    edited July 2013
    It is the same reason, think it was simpler to code, you get your stuff at level 10.
  • xstaythirstyxxstaythirstyx Member Posts: 51 Arc User
    edited July 2013
    My friends, here is the scoop on the issue at hand:

    1. Federation characters do not get the Veteran rewards and bonuses until they reach rank 5

    2. Romulan characters do not get the veteran reward firework emote until they reach rank 10, after choosing an allegiance.

    3. Finally KDF characters cannot obtain the firework emote due to an old BUG resurfacing after the introduction of LoR expansion.

    I guess it is one of those silent changes since I remember you could get all the veteran rewards and perks at the start of a character creation. However; after the introduction of LoR, they changed it to receiving it at a higher rank.

    Whats left now is for them to fix the KDF firework emote at the barracks, which is currently borked aka broken.

    Happy Hunting & Stay Thirsty my Friends

    MIM
    [SIGPIC] [/SIGPIC]
  • dogmaticusdogmaticus Member Posts: 82 Arc User
    edited July 2013
    xstaythirstyx wrote: »
    My friends, here is the scoop on the issue at hand:

    1. Federation characters do not get the Veteran rewards and bonuses until they reach rank 5

    2. Romulan characters do not get the veteran reward firework emote until they reach rank 10, after choosing an allegiance.

    3. Finally KDF characters cannot obtain the firework emote due to an old BUG resurfacing after the introduction of LoR expansion.

    I guess it is one of those silent changes since I remember you could get all the veteran rewards and perks at the start of a character creation. However; after the introduction of LoR, they changed it to receiving it at a higher rank.

    Whats left now is for them to fix the KDF firework emote at the barracks, which is currently borked aka broken.

    Happy Hunting & Stay Thirsty my Friends

    MIM

    Yup - seems very much true :). I just leveled my Khan inspired toon to lvl 5 and got all the veteran rewards... they must've changed it a month ago or so - pity they don't say it anywhere, and that they don't reply tickets - it would be SO easy to let me know, what you just wrote.
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