I purchased $50 zen last night while the shard was down. I've gotten 10 emails saying, "Thank you for your purchase" but it still says the purchase is under review and I can't get my zen? Why send emails saying thank you for your purchase if it hasn't been approved? And 10 emails???
Comments
The 10 emails sounds like a bug -- if you can let me know the payment gateway you used, I'll let our billing team know. But "reviewing" of ZEN purchases can be normal as your transaction is being finalized -- here is some information about it: https://billing.perfectworld.com/wheresmyzen
(Also, moving this to the right subforum )
Cheers,
Brandon =/\=
Yeah ... I get the same ... at least until it leaves the "review" process which seems to last quite some time.
U.S.S. Maelstrom, NCC-71417 (Constitution III-class/flagship) --- Fleet Admiral Hauk' --|-- Dahar Master Hauk --- I.K.S. qu'In 'an bortaS (D7-class / flagship)
Funny, my money had no problem being hoovered out. No more.
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes
Okay, thanks. I will pass this along.
As always, if you have any additional questions or concerns, please reach out to our billing team at http://support.perfectworld.com ('Contact Us' tab, 'Billing' for the category drop down). If you are not able to reach the support site, please email directly to customerservice@perfectworld.com and put "billing" in the subject line and as many details in the message as possible. Filing a ticket is always the preferred method to contact us as you can ensure your ticket is in the right queue via the category dropdown.
Cheers,
Brandon =/\=
I am having the same issue. The money was removed instantly... yet there's a problem? DURING A ZEN PROMOTION?!?!?!?!?
You know.. There are reasons why companies go out of business. PWE has committed so many of these mistakes, if they didn't have the brand and experience of Star Trek, I'd have been gone on day two.
I wonder when this MMO will go the way of SWG... and SWG didn't have a shoddy, skeezy, slime-bag way of charging out the A$$ for "perks"
Between this and the launcher/patch issues I am starting to wonder why I subscribe to this game at all.
and by last count, 13 emails from PWE saying thanks for my money....I mean purchase.