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Forums > Home› Star Trek Online General Discussion

A "thank you" from the STO team-Question

cidjackcidjack Member Posts: 2,017 Arc User
edited May 2013 in Star Trek Online General Discussion
I got this today through the support system, I asked my fleet mates and no one has heard of this, can anyone shed some light on this for me? Thanks!


Hi cidjackaries,

We?d like to thank you for your dedication to Star Trek Online! You?re one of our most valued members, and we?d like to acknowledge your wonderful continued support by sending you some goodies. :)

Please respond to this email with your name and address, and expect something fun in the mail very soon. :)

We've also added this email in ticket form at support.perfectworld.com -- you can log in there and reply to the ticket if you'd rather not email back directly.

Thanks again, and see you in game!

The Star Trek Online Community Team
Armada: Multiplying fleet projects in need of dilithium by 13."
95bced8038c91ec6f880d510e6fd302f366a776c4c5761e5f7931d491667a45e.jpgvia Imgflip Meme Generator
Post edited by Unknown User on
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Comments

  • gfreeman98gfreeman98 Member Posts: 1,200 Arc User
    edited May 2013
    If it legit, I'd like to know how they define valued members. Do you spend a lot of $$$ on the game or something?
    screenshot_2015-03-01-resize4.png
  • gfreeman98gfreeman98 Member Posts: 1,200 Arc User
    edited May 2013
    I would also advise triple-checking every link you click on - this smells like a phishing attempt.
    screenshot_2015-03-01-resize4.png
  • kaiserkactokaiserkacto Member Posts: 482 Arc User
    edited May 2013
    Hmmmm... did you participated in the TribbleToys promotion? :confused:
    "In every age,
    In every place,
    The deeds of men remain the same..."
    12701.png
  • scruffyvulcanscruffyvulcan Member Posts: 0 Arc User
    edited May 2013
    This might be legit, but I'm skeptical. Any email asking for a name and address sets off all kinds of internal alarms.

    I mean, doesn't Cryptic already have your name? Why do they need it again?
  • jonsillsjonsills Member Posts: 10,441 Arc User
    edited May 2013
    Well, go to the support page and check it out, I suppose...
    Lorna-Wing-sig.png
  • daan2006daan2006 Member Posts: 5,346 Arc User
    edited May 2013
    scruffyvulcan wrote: »
    This might be legit, but I'm skeptical. Any email asking for a name and address sets off all kinds of internal alarms.

    I mean, doesn't Cryptic already have your name? Why do they need it again?

    no MMO will ever ask for you user name password or email
    [SIGPIC][/SIGPIC]
    swimwear off risa not fixed
    system Lord Baal is dead
    macronius wrote: »
    This! Their ability to outdo their own failures is quite impressive. If only this power could be harnessed for good.
  • shurato2099shurato2099 Member Posts: 588 Arc User
    edited May 2013
    Go to the support page -on-your-own-, don't follow links from the email as that could lead to a false site if this isn't legit.
  • dessniperdessniper Member Posts: 195 Arc User
    edited May 2013
    It's A Faaaaaaaaaaaaaake!!!!
  • pharaoh6000pharaoh6000 Member Posts: 22 Arc User
    edited May 2013
    WHY would they need your address when Cryptic doesn't deal in physical items? WHY would they need your name when it's already part of your account?

    It's obviously a phishing attempt. Kill it with fire.
    3D Art of my Captain, MYRR TALON
  • smoovioussmoovious Member Posts: 264 Arc User
    edited May 2013
    gfreeman98 wrote: »
    I would also advise triple-checking every link you click on - this smells like a phishing attempt.
    Maybe they just found an overpayment and they need to be able to send the money back to you... they just need your bank account details, etc etc etc...

    ...

    need sleep... >yawn<

    -- Smoov
  • vizh20vizh20 Member Posts: 0 Arc User
    edited May 2013
    Games will never contact you by email and ask you to take any action, anything like that is a phishing attempt. If STO really wanted to offer something, they'd create an in-game event to claim a prize.
  • cidjackcidjack Member Posts: 2,017 Arc User
    edited May 2013
    I did go to the support page and it was under my tickets.So it LOOKS legit.
    Armada: Multiplying fleet projects in need of dilithium by 13."
    95bced8038c91ec6f880d510e6fd302f366a776c4c5761e5f7931d491667a45e.jpgvia Imgflip Meme Generator
  • dessniperdessniper Member Posts: 195 Arc User
    edited May 2013
    cidjack wrote: »
    I did go to the support page and it was under my tickets.So it LOOKS legit.

    You will find out if it is legit or not when you account gets TRIBBLE. But it seems to me that right now that you are looking for some sort of justification from the community for following the links back. Looks like this is going to be one of those hope for the best, expect the worst kinda things.
  • disposeableh3r0disposeableh3r0 Member Posts: 1,927 Arc User
    edited May 2013
    Create a new ticket by emailing customer support directly customerservice@perfectworld.com


    Send/click/discuss/mail/email Nothing else untill you get a reply from that address to the email you sent.
    As a time traveller, Am I supposed to pack underwear or underwhen?

    Not everything you see on the internet is true - Abraham Lincoln

    Occidere populo et effercio confractus
  • matridunadan1matridunadan1 Member Posts: 579 Arc User
    edited May 2013
    I'm going with the "It's a FAAAAAAKE!" on this one.

    For one thing, announcements like this are always sent from a do-not-reply e-mail, which means you can't "respond to this email" to contact them.

    Secondly, they e-mailed you. Obviously, they already have your e-mail. Why are they asking again? The logical answer is that the phisher is randomly firing off these e-mails hoping for a reply to find your real e-mail address to hack.

    Thirdly, I hope you didn't click any links from the e-mail. Best go change your contact e-mail and login password right away.
  • fmgtorres1979fmgtorres1979 Member Posts: 1,327 Arc User
    edited May 2013
    Don't take a chance. Ask customer service.
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited May 2013
    I wouldn't touch that with a (39) and a half foot pole. :eek:

    DELETE is your friend.
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • disposeableh3r0disposeableh3r0 Member Posts: 1,927 Arc User
    edited May 2013
    daveyny wrote: »
    I wouldn't touch that with a 34 and a half foot pole. :eek:

    DELETE is your friend.

    What about a 35 foot pole?
    As a time traveller, Am I supposed to pack underwear or underwhen?

    Not everything you see on the internet is true - Abraham Lincoln

    Occidere populo et effercio confractus
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited May 2013
    disposeableh3r0 wrote: »
    What about a 35 foot pole?

    If (39) and a half is good enough for the Grinch, then it's good enough for Scam Emails. :P


    (OOOpsss... 39 and a half foot pole)

    :D
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited May 2013
    It's real :) That's why you can see it in the tickets section at support.perfectworld.com to verify its authenticity.

    Cheers,

    Brandon =/\=
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited May 2013
    pwebranflakes wrote: »
    It's real :) That's why you can see it in the tickets section at support.perfectworld.com to verify its authenticity.

    Cheers,

    Brandon =/\=

    Well.. isn't he just Special.

    <chuckle>
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • disposeableh3r0disposeableh3r0 Member Posts: 1,927 Arc User
    edited May 2013
    pwebranflakes wrote: »
    It's real :) That's why you can see it in the tickets section at support.perfectworld.com to verify its authenticity.

    Cheers,

    Brandon =/\=

    Well ***** I want a thank you gift too.:D
    As a time traveller, Am I supposed to pack underwear or underwhen?

    Not everything you see on the internet is true - Abraham Lincoln

    Occidere populo et effercio confractus
  • bigdamnheroes69bigdamnheroes69 Member Posts: 28 Arc User
    edited May 2013
    disposeableh3r0 wrote: »
    Well ***** I want a thank you gift too.:D

    I'm definetly curious what the requirements are to get a thank you gift too.
  • lazarus51166lazarus51166 Member Posts: 646 Arc User
    edited May 2013
    I would also advise triple-checking every link you click on - this smells like a phishing attempt.

    this. to say nothing of the fact that if it was legit they would tell you what it is they're supposedly going to send you
    no MMO will ever ask for you user name password or email

    this. even cryptic isn't this foolish. no mmo would ever, ever do this. it would be a serious security no no
    It's real That's why you can see it in the tickets section at support.perfectworld.com to verify its authenticity.

    Cheers,

    Brandon =/\=

    I really, really hope thats a joke brandon, because if it isn't, your company just did several major no no's. you did everything a company is NOT supposed to do to ensure a user doesn't get scammed. this encourages other people to believe such emails are legit in the future when they get similar phishing emails.

    this is NOT ok brandon. whoever thought it was at cryptic or PWE needs a serious talking to about account security scams
  • bigdamnheroes69bigdamnheroes69 Member Posts: 28 Arc User
    edited May 2013
    daan2006 wrote: »
    no MMO will ever ask for you user name password or email

    They didn't ask him for any of that. They asked for physical address information, and even said he could go sign in to the support portal to reply.
  • metalkorekingmetalkoreking Member Posts: 0 Arc User
    edited May 2013
    how weird....picking out certain players to give gifts to, based on <whoknows> ???
    [SIGPIC][/SIGPIC]
  • cidjackcidjack Member Posts: 2,017 Arc User
    edited May 2013
    Thanks Brandon, I got the answer I was looking for!
    Armada: Multiplying fleet projects in need of dilithium by 13."
    95bced8038c91ec6f880d510e6fd302f366a776c4c5761e5f7931d491667a45e.jpgvia Imgflip Meme Generator
  • scruffyvulcanscruffyvulcan Member Posts: 0 Arc User
    edited May 2013
    Well, this is one situation where I'm happy I was wrong. Grats, cidjack. I hope it's something cool. :)
  • disposeableh3r0disposeableh3r0 Member Posts: 1,927 Arc User
    edited May 2013
    You should totaly tell us what you get
    As a time traveller, Am I supposed to pack underwear or underwhen?

    Not everything you see on the internet is true - Abraham Lincoln

    Occidere populo et effercio confractus
  • zombiedeadheadedzombiedeadheaded Member Posts: 0 Arc User
    edited May 2013
    disposeableh3r0 wrote: »
    You should totaly tell us what you get

    He comes back and says 'Hey! It was legit, I got a life size model 7 Of 9 delivered to my house!!'

    Then YOU get the same email, remember this guy, and..well, you get the idea.
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