test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

Virus Notification on Patch

asteconnasteconn Member Posts: 44 Arc User
edited May 2013 in Star Trek Online General Discussion
Hello chaps,

My anti-virus really doesn't like your crash reporter:

http://imgur.com/Fq97NrK

Is this something I should be worried about, or just a false positive?
[SIGPIC][/SIGPIC]
Post edited by asteconn on

Comments

  • x0ligyx0ligy Member Posts: 0 Arc User
    edited May 2013
    Mine does the same, its been told its safe but still pops up like something has changed. i ignore it.
  • sisko1siskosisko1sisko Member Posts: 3 Arc User
    edited May 2013
    same here with avast! antivirus
  • carrowcanarycarrowcanary Member Posts: 160 Arc User
    edited May 2013
    Same here.
  • nastyhyenanastyhyena Member Posts: 19 Arc User
    edited May 2013
    Avast...

    That thing false alarms if you look at it sideways.

    Anywho, McAffe doesnt seem to have any issues with the crash reporter, and before that Kaspersky didnt either if I recall correctly.
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited May 2013
    AV programs has a library of known viruses and how to deal with them.

    However, they also have a tool that compares interaction pattern of new files with known patterns of viruses in said library.

    That does not mean it's a virus... Only that some of the things certain programs do, remind the AV program of the patterns of viruses, dispute not being a virus.

    Cryptic is a known, trusted source.

    I would'n worry... Especially since other AV programs dosen't react to it.
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • carrowcanarycarrowcanary Member Posts: 160 Arc User
    edited May 2013
    I had to tell Avast not to scan the STO folder during the install. That was the only way to get the damn thing to update.

    A Malwarebytes scan of the folder post-update came back clean.
  • roswellgornakroswellgornak Member Posts: 52 Arc User
    edited May 2013
    I am not having trouble with Avast but i am getting this during the patch...

    ERROR 36 A file file was locked that could not be opened for writing
  • prrgg1prrgg1 Member Posts: 30 Arc User
    edited May 2013
    I had to go into Avast and turn off the file system shield for a moment for the patch to finish. Fairly simple work around.
  • prrgg1prrgg1 Member Posts: 30 Arc User
    edited May 2013
    roswellgornak wrote: »
    I am not having trouble with Avast but i am getting this during the patch...

    ERROR 36 A file file was locked that could not be opened for writing

    Same problem with the Avast AV software, something on your computer is blocking it, possibly your AV software as well.
  • carrowcanarycarrowcanary Member Posts: 160 Arc User
    edited May 2013
    anazonda wrote: »
    However, they also have a tool that compares interaction pattern of new files with known patterns of viruses in said library.
    Behaviour patterns such as reading data from a file, and then transmitting that data out of your machine. I'd assume crash reporters have very similar characteristics to keyloggers in that regard.
  • sisko1siskosisko1sisko Member Posts: 3 Arc User
    edited May 2013
    just deactivate the protection for a minute. than finish the update and reactive the the protection.
    than start the game...
  • jetwtfjetwtf Member Posts: 1,207
    edited May 2013
    roswellgornak wrote: »
    I am not having trouble with Avast but i am getting this during the patch...

    ERROR 36 A file file was locked that could not be opened for writing

    Im getting this as well. closed the launcher 3 times and it then went directly to ready with a nice engage button.
    Join Date: Nobody cares.
    "I'm drunk, whats your excuse for being an idiot?" - Unknown drunk man. :eek:
  • astrowaveastrowave Member Posts: 7 Arc User
    edited May 2013
    roswellgornak wrote: »
    I am not having trouble with Avast but i am getting this during the patch...

    ERROR 36 A file file was locked that could not be opened for writing


    Well, I was getting this too. It was just going in an endless loop, but it must have unlocked itself. When I went back to the launcher after reading your post it was waiting to engage. Hopefully it will fix itself if you give it a little time.
  • katelynshepardkatelynshepard Member Posts: 20 Arc User
    edited May 2013
    prrgg1 wrote: »
    I had to go into Avast and turn off the file system shield for a moment for the patch to finish. Fairly simple work around.

    Thanks, that did the trick for me as well. I was like getting sadder by the second when I couldn't figure out how to make avast leave it alone x.x
  • roswellgornakroswellgornak Member Posts: 52 Arc User
    edited May 2013
    ERROR 36

    I got it resolved.

    I just closed the loader and reopened it, the patch installed properly.

    No Avast! A/V problems either.
  • keysmachinekeysmachine Member Posts: 0 Arc User
    edited May 2013
    i never understood why players get all worried about these type of things.

    as if cryptics best business practice to earn you money is to melt your computer with virus.

    that's like walmart adapting a new money making strategy by turning every single customer away from the store so that the merchandise stays pristine and organized on the shelf
  • bluegrassgeekbluegrassgeek Member Posts: 360 Arc User
    edited May 2013
    Yeah, this is a classic problem, and why some programs advise you disable your anti-virus software while installing/patching. It's hard for AV algorithms to distinguish a proper patch from a malware trying to insert code.
    ____
    Keep calm, and continue firing photon torpedoes.
  • asteconnasteconn Member Posts: 44 Arc User
    edited May 2013
    Not insinuating it's cryptic's fault at all - I'm well aware that it would be collosally dumb for them to stream viruses in as a patch. But that doesn't discount something else interacting with STO unkindly, or any other attack vectors.
    [SIGPIC][/SIGPIC]
  • elessymelessym Member Posts: 0 Arc User
    edited May 2013
    Cryptic is having bad luck with Avast. It quarantined the Neverwinter launcher. Heh.
    "Participation in PVP-related activities is so low on an hourly, daily, weekly, and monthly basis that we could in fact just completely take it out of STO and it would not impact the overall number of people [who] log in to the game and play in any significant way." -Gozer, Cryptic PvP Dev
Sign In or Register to comment.