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Poor customer service/broken game
carmen1983090887
Member Posts: 30 Arc User
Really Took 6 trys to log in, then Server not responding between maps and to top off I was DC'ed more then once. Please for future reference make sure your update actually work before sending them live. goodbye I'm off to play a MMO that actually works
Post edited by carmen1983090887 on
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If you find one that can launch an expansion without any issues, let me know.
All I hear is someone crying a river, why not build a bridge and get over it.... Many MMOs have issues during launches etc, lets see how about all the issues with that large game"WoW" how many times a new expansion launched or major patch and the game was down for 2-3 days for 12+ hours ore more....hmmmm hmmm
Or the new sim city, and few others.....
just quit with your temper tantrum.....
some accept poor customer service unfortunately.
PWE will never see this but this will be my last post forever on this forum and no more money spent on STO.
a company goes out of business by losing one customer at a time.
i told Lowe's this last year and afterwards over 500 locations were closed. proved my point.
good bye.
I don't know what is your business, but sometimes customers don't know what they are asking. And by sometimes, I mean, most of the time.
To my memory, Blizzard seems to do a decent job on expansion launches. Or at the very least, their win/loss ratio is a hell of a lot better than Cryptic's
god you sound like a baby whos favorite toy just ran out of batteries. im glad your gone. buh bye
I think as a player and an investor in this companies games I need to know what steps are being taken to correct what is clearly a major QA problem within your organization prior to investing any more of my money on your products.
What its launch day, give the devs. a chance for pete's sake! If you find an MMO that works or expansion then let me know so I can sell you a bridge with ocean front property in Arizona! :rolleyes:
Remember the old saying, Its one thing to let people wounder if you are a fool, but you don't need to open your mouth and prove it.
FOR GODS SAKES THIS IS RIDICULOUS !!!!!1
Just look at the Xmas event, the ships mods, or the long requested jedi/sith armor.
I would be happy to see things that way, had it not been such a large number of face-palming TRIBBLE ups in all Cryptic games over the last three to four weeks. It isn't just the normal expansion bugs, it is a systematic failure of QA that is why I at least am mad.
TRIBBLE ups are normal, marathon TRIBBLE ups are a failure of management and of quality assurance.
you want them to work on the probelms, or hold your hand telling you they are going to work on as soon as the calm you down
I want them to find the systemic failure (not just the software bugs causing these problems) and fix it, then share with us the customer how they are going to change their software development cycle to prevent such a company wide failure in the future.
This is not just a Star Trek Online bug, this is something sick inside the way that Cryptic produces computer code and then ensures that the code they have written is a quality product.
If this was just the normal launch pains then no big deal, but in light of the large number of issues crossing all Cryptic products for weeks there is a real problem within Cryptic that needs to be addressed.
Be glad you got in on try 6, I am at 18 or so, and no dice. But if you can program and manage a MMO server database during an 8 gig upgrade please feel free to create a game and share a link to us. This is standard issue drama with any MMO in the history of MMOs on major patch/expansion day. Its why I normally avoid patch days when I get to pick my days off as gaming days. Patch day is a great chore day though if you can't avoid getting it off, but don't make any serious plans to play till that evening, and even then expect delays till at least the next day after you get off work, or home from school.
Personally I miss the servers being down for things like this, with a horrible generic time frame, and constant updates telling us one more hour, over and over suppose to letting me eat dirt in the dark, with the only thing I can do is type my password again for the 100th time. Good day to be checking key loggers for hackers...
they had to adapt the CO engine, had they not done that then chances of a Star Trek MMO would have dropped about 79%, meaning they gave us something that has been pulling a slow scotty.
then they finaly expanded their team, made this expansion and still they do damn good work.
I'm seeing a lot of clone accounts or just simply people who are brand spanking new to the forums and therefor do not know much about how STO came to be.
They have been struggling and chugging along in a beat up old junker just to get here.
People claim WoW has it down and they should be an example (wow is nothing more than a huge collection of servers world wide which *had* ample sums of money to make sure a launch went somewhat smooth, even though they had FAR more problems than Cryptic ever had, they have had so may crashes, discons, viruses, hell at one point they even had a malfunctioning script in their subscription programing and several people's cards were maxed out, WoW is nothing to compare to, they are just more widespread and have more servers)
so to those who are disapointed in the launch I have this to say SUCK IT UP AND GO WATCH STAR TREK INTO DARKNESS! it's what I did seeing as how I knew this was going to happen.
No company public admits faults with specifics unless court ordered, and them going into detail about what went wrong with the code simply compromises security. All they can do is say there is a problem if were lucky a known or unkown maybe included in that, and say they are fixing it.
Since it is an issue you seem to think is related to others, that is even more reason to keep a lid on it, a flaw that massive is just asking for there next detailed apology message to let us know to change are passwords. Talking about it to us isn't gonna speed a freaking thing, it will just slow it down as they do a fix it blog with twitter style updates to keep people who have to know constantly updated.
Meanwhile a blank statement means they can get back to work and deal with the guys running in circles going the sky is falling in their office, you know the people who can actually do something other then read these forums. All I want is it to say server down, check again for an update in x amount of hours even if it says come back in another hour 3 times in a row.
EDIT: I was a WoW customer for years, I can't count how many times a patch, a patch not an expansion killed the game for up to two days, making it unplayable or unstable. So yeah Blizzards team isn't the all star elite some people think lol. They messed up so bad they had to remove brand new features more then once for long stents hoping people just forgot, like fishing tournaments after the last expansion, they busted them bad, but just tore them out of the game kicked it to the curb, and pretended that it wasn't there to begin with.
Also; anyone try SWTOR? You have to pay to get normal features u get in STO, like simply changing ur outfit kolor or having bank storage period. Even certain missions you kan't do less you pay in a Free2Play game. Their system is pretty sad. Other then that STO login issue might be so many ppl trying to log in/play at once
As a long time computer engineer working in the computer industry, when a company fails to deliver consistently it is important to acknowledge management oversight failure, or those failures will become the death of the company. Companies regularly apologize when they fail to meet their customers expectations, and regularly explain how they will improve their processes to better deliver on those expectations. See Microsoft in 2006, see Apple in 2000, there are many more examples but to say it takes a court to make a company apologize and take corrective action is simple untrue the best companies do that.
Well good bye then, we will not miss you.
Bioware has failed on all those fronts, that is why their game is collapsing, I would hate to see anything like that happen to Cryptic. I know they are capable of better, but something has gone wrong with QA.
Quiet, you! We dont have time for facts, common sense and anti-fanboisms on this page! You are either with Cryptic and bending over with a smile on your face or you are AGAINST them!!! The....Choice...Is....Yours......>.<
Yeah, that's right.
Most MMOs have a problem with major launches and this is probably the most people STO has seen at the same time in years. If people didn't encounter problems, then LoR wasn't done right.
Yes and what was the budget for swtor vs sto? What % of their customers (myself included) got pissed off with their horrid game management after 1.2? How much have they dropped server capacity in response to cratering subscribers? What do you call millions of copies sold but less than 20% 1yr retention of subscribers? If you have only one in five people say you are doing it right, that's not a collapsing game in what universe? SWTOR has a small fraction of their launch population, STO has a game population greater than at launch, who is doing the right thing?
Bioware stopped getting money from me and most of the rest of their players about one year ago and could not replace us and maintain population. In the real world that is a failure.
They had all three games down less than two weeks ago from a log in server problem. So no CO has not been immune to the problems in Cryptic.