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Forums > Home› Support› PC Gameplay Bug Reports

Energy Credit Cap is bugged, just lost 90M EC and 480 Cpoints.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited April 2013 in PC Gameplay Bug Reports
Hello

I bought the EC increase pack like yesterday and today i sold something for 90M EC, but the money only increased to 10M..

Please tell me this is a bug and will be resolved...:mad:

I have proof in my Email box.


Cstore clearly states "Purchased"
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Did you log out after you made the purchase? The EC cap increase says you need to relog for it to take effect.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Hello

    I bought the EC increase pack like yesterday and today i sold something for 90M EC, but the money only increased to 10M..

    Please tell me this is a bug and will be resolved...

    I have proof in my Email box.


    Cstore clearly states "Purchased"

    I cant believe this doesnt get updated the minute you buy a pack.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    HyperLimited wrote: »
    Did you log out after you made the purchase? The EC cap increase says you need to relog for it to take effect.

    You're serious? No i havent logged off yet. Just awesome.

    Any way to get it back? because this is kinda lame. Respec tokens dont need a relog for it to take affect...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Darkfader1988 wrote:
    You're serious? No i havent logged off yet. Just awesome.

    Any way to get it back? because this is kinda lame. Respec tokens dont need a relog for it to take affect...

    Sadly, no. And yeah, it totally sucks. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    you have to relog before ec cap increase takes effect.

    memory may be faulty but pretty sure it says in the cstore that this has to be done.

    Edit: yup -

    "Note: Purchase of this option increases the Energy Credit cap for all characters on an account. Both Federation and Klingon Empire characters may use this option. Once this option is unlocked, you will need to log out and log back in for the change to take effect."
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    I'd suspect the OP would have relogged at least once between yesterday and today.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    synkr0nized wrote:
    I'd suspect the OP would have relogged at least once between yesterday and today.

    They didn;t:

    http://forums.startrekonline.com/showthread.php?t=271159
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    nope they didn't relog, but they did come and make multiple forum posts in different threads complaining about it when they lost their ec, without checking where the fault was. Probably won't help but who knows, if they drop a support note they may find a really generous helper who will refund them the lost coin - i doubt it though as cryptic are not really at fault here.

    I can't recall if when i purchased the ec cap increase if it popped up a message after purchase reminding me to relog, but if not perhaps it could be something that cryptic can introduce.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    synkr0nized wrote:
    I'd suspect the OP would have relogged at least once between yesterday and today.

    A few hours from now was yesterday basically, it was 5 hours before i though it would apply by now. Besides the afk time is 60 mins before u log out,


    Lets be honest here, if you are a long time player and you stopped subbing but u still wanted the EC cap increase you know what "EC" is and you know how the game works, you dont read every tiny letter below a Cstore purchase anymore. You just expect it to apply just as i bought my 50 respec tokens these 1.5 years where non of them required a relog.

    I'm not even going to try beggin Cryptic for my EC back now they can choke it up their _@SS_ my original post is just a sign of anger and Id 'like people to know that its just a big ripoff. Its either 'read the small signs' or potentially lose all your EC.

    Well, good job Cryptic you satisfied yet another long term customer! :mad::mad:
  • altai8008altai8008 Member Posts: 43 Arc User
    edited April 2013
    i work for a ticket agency and spend all day arguing with people who havent read the small print...that said, after playing the game for 2 years, i have just done the exactly same thing :(

    looks like the captain just picked a bunch of oopsie daisy's...sigh. oh well, next time cryptic, next time.
  • maxvitormaxvitor Member Posts: 2,213 Arc User
    edited April 2013
    Dude, did you check the date on this topic?

    Thread Closed due to Necro. Please don't reply to posts over 30 days old as information can change! If you need to continue a topic, you are more than welcome to create a new thread and link back :) ~ Askray
    If something is not broken, don't fix it, if it is broken, don't leave it broken.
    Oh Hell NO to ARC
This discussion has been closed.