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Skrill Moneybookers Email (Customer support reply on page 2; not a scam)
felixhex
Member Posts: 0 Arc User
I have bought zen a few times and everyone who has knows about the waiting period. But no one has ever told me why there is a review period. WHY? I can't wrap my mind around this. So, someone buys $30 bucks worth of zen, once you do it goes in to review / wait possibly till the next day for it to go through. What is PWE doing while its being reviewed? And what has to be reviewed? When I swipe my card anywhere it goes through automatically. I have never used this word before because Its a dumb word to me. But it describes thier system right, it is assinine. Seriously, I want to buy stupid zen and immediatly be able to spend it, not wait 10 minutes much less 24 hours !
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And, this is by far, NOT the first time I've purchased zen.
The Armada
Original join date: Feb 5, 2010
Twitter: @davejl_99, & @STO_BBArmada
Using Paypal will speed up the process, as it goes through various verifications between Skrill and Paypal.
And PWE/Moneybookers has some problems with that kind of system. I had to tell my bank to take PWE off the monitoring list, no problems since. Just an FYI for you.
Maybe with Steam.. but, the purchase that I talk about earlier in this thread.. where I bought $50 worth of zen, and waited a week for approval...
was made through paypal. So, not all paypal purchases are created equal.
The Armada
Original join date: Feb 5, 2010
Twitter: @davejl_99, & @STO_BBArmada
Rixty & PayPal work immediately for me.
Try this email I just received from Skrill!
Dear *NAME*,
We thank you for choosing Skrill as your online payment processor.
Please read this email carefully as it contains instructions how to continue processing payments.
In order to comply with government regulations, we are required to obtain and record information and documentation that helps confirm your identity or provide additional information regarding your business.
As part of the verification procedure, your Skrill account has been temporarily restricted for outgoing payments.
In order to complete this verification and have the payment restrictions lifted, we hereby kindly ask you to send us a copy of the following documentation and information:
1) a colour copy (scan or a camera image) of both sides of your valid official identification document which must include a picture (for example, passport, passport card or driving licence) and
2) a copy of an address proof (scan or a camera image): a paper based document issued in the past 3 months showing your name and address printed on it (for example, a utility bill or a bank statement). Electronically issued documents and mobile phone service statements/bills cannot be used for verification purposes.
Please Note: Since we are legally required to confirm the details you have registered based on the documents you send, we ask you to provide us with clear and readable copies, in high resolution format. All four corners should be clearly visible and no parts of the document should have been hidden or otherwise altered. This will help us process this necessary verification much more quickly.
Please submit the requested documents to us-service@moneybookers.com.
Once the documents mentioned above have been received, the review of your account may take up to two business days. Once completed, you will receive an email confirmation that your account has been verified and restrictions lifted.
Please be advised that we are legally obliged to restrict your account and deny all payment services if abovementioned verification is not completed within 21 days of this notification.
We thank you in advance for your cooperation in this matter and look forward to hearing from you soon.
Best Regards,
Skrill Verifications
*******************************
Skrill (Moneybookers) Security Reminders
Protect Your Password
Skrill (Moneybookers) and its representatives will NEVER ask you to reveal your password. There are NO EXCEPTIONS to this policy. If anyone asks for your password by phone or by email, or on any website other than moneybookers.com, refuse and immediately report this to security@moneybookers.com.
Access your account ONLY using the login link on the Moneybookers homepage
Please be advised that Skrill (Moneybookers) and its representatives will NEVER send you an email asking you to provide your login details within a form provided or to click on a hyperlink to access your account! Immediately report any incident to security@moneybookers.com.
Case Sensitive Login
Please make sure your password is longer than 8 characters and contains at least one number or non-alphabetic character such as '9','-' or '%'. It must also be unique to Moneybookers and should not be used elsewhere. Please remember your password is case-sensitive when re-entering it.
*******************************
Moneybookers USA, Inc. 61 Broadway, Suite 1603, New York NY, 10006, USA.
? Copyright 2012 Moneybookers USA, Inc. All Rights Reserved.
My Reply: NOT GOING TO HAPPEN EVER!!!!!
Its the same with World of ********'s Store. I tried purchasing game time when I used to play and it just wouldnt work. I got woke up really ******** early the next morning by Barclays Fraud Squad I was like what the hell, you lot know what bloody time it is lol
Edit
Ok, why the hell have you blocked out a game name..... Seriously.
Huh, so PWE has a payment service run by identity thieves? Nice. Call the Feds.
[SIGPIC][/SIGPIC]
If you have an account through Amazon, you can use that, and it works instantly.
We thank you for your reply.
Please be kindly informed that we understand your reluctance to send personal data. As we are a financial institution, we are required to follow standard verification requirements for your security, to guarantee the safety of your funds and accuracy of the registered information.
It is a standard practice within our system that when customers reach a certain value threshold for withdrawals, they are required to go through corresponding verification procedures. Please be kindly advised that these precautions apply to all Skrill customers. Skrill protects your account information from unauthorized access, use or disclosure. We will only use your personal information to service your payment profile and to improve our services to you.
It is your customer right to refuse providing identification documents. Please be though kindly informed that completing this verification is mandatory in order to continue using our payment services.
We hope this information was useful. If we could provide any further assistance on this matter, please do not hesitate to get back to us ? we will be delighted to assist.
Kind regards,
Holly
Skrill Verifications
Moneybookers USA, Inc. 61 Broadway, Suite 1603, New York NY, 10006, USA.
This email message is confidential and may contain legally privileged information. If you are not the intended recipient you should not read, copy, distribute, disclose or otherwise use the information in this email.
Please also telephone (+1 800 238 9984) or fax (+1 509 271 5556) us immediately and delete the message from your system. Email may be susceptible to data corruption, interception and unauthorised amendment, and we do not accept liability for any such corruption, interception or amendment or the consequences thereof or your reliance on any information contained therein if you are not the intended recipient.
Skrill (Moneybookers) Security Reminders
Protect Your Password
"Skrill (Moneybookers) and its representatives" will NEVER ask you to reveal your password. There are NO EXCEPTIONS to this policy. If anyone asks for your password by phone or by email, or on any website "other than" moneybookers.com, refuse and immediately report this to security@moneybookers.com.
Doesn't the use of the wording "other than" nullify their NO EXCEPTIONS policy? It clearly states that (Moneybookers) will NEVER ask yet they add other than themselves.
Not sure where to post this...
I have always bought Zen by debit card, which redirects me to and is handled by Skrill Moneybookers. I do not and have never had an account with Skrill Moneybookers and all transactions have gone through instantly.
However, I received an email today from them advising my account had been locked until I provide colour scanned proof of my ID and address! I tested this out by trying to purchase more Zen today and sure enough it would not process stating my account had been locked.
As I have said I have never had an account with Skrill Moneybookers, (which I have double checked by going on to their website and trying to login and doing a password retrieval to the email address I would have provided and they have sent their email too and they have no record of an account), so why do they have my details Cryptic/PW to email me about my supposed account been locked?
Cryptic/PW could you get your billing team to comment... I am not willing to provide my sensitive data to a Third Party company you use to process my payments to you. This appears to be a breach of UK Data Protection laws and dependent on the response I may have to report to the UK authorities. It is also very worrying that this could be a scam and a data leak etc.
Thank you
We understand your concern regarding Skrill/Moneybookers requesting such information out of the blue, but we can assure you this is no scam. Skrill/Moneybookers is a UK based company that processes direct credit transactions for us. Most of the time, when you make a purchase they simply process it and we award the Zen, but occasionally, maybe after a large purchase or a significant amount of spending, they will want to verify your account; that's where those documents come in.
We understand that many people feel wary about giving out such information, however, because Skrill/Moneybookers demands such a high level of verification, they are an extremely secure form of payment. If you do not wish to provide them with the information, you do not have to, although you will need to switch to using another form of payment.
We apologize for the scare. Please direct any further questions you have regarding Skrill/Moneybookers directly to billing via ticket. We'll be happy to answer any remaining questions you may have.
Thanks!
http://sto-forum.perfectworld.com/showthread.php?t=598121&highlight=skrill
http://sto-forum.perfectworld.com/showthread.php?t=604241&highlight=skrill
Agreed. They are also holding my money and zen from me, not something I am pleased about. I can wait through a review time of 20, 30 minutes or maybe even an hour or so, but over 24 hours for 5$ worth of zen is not exactly efficient business. Lesson learned, at least, I am not bothering with this form of payment ever again. I think I'll stick to the PWE prepaid cards, instead.
Thank you for alleviating some of our concerns. I have used both PayPal and Skrill for points and been able to get my points in game seconds after my purchase. I have also had to jump through hoops with ID for both companies but i expect the fault lies with the governments and regulators becoming more strict to combat fraud. I am Canadian but live in Japan and for many years had no trouble with pay pal but the rules became more strict and i was given one too many hoops to jump through so i closed my account and now only use skrill for zen purchase. I needed to make some efforts with them and phone calls due to my geography perhaps but things are fine now.
I do wish we could pay directly for zen points. Why is that no longer possible?
Another question i have is this, since some of us have had to submit identification to skrill or paypal or both, in the event of our accounts ever being stolen or TRIBBLE would such 3rd parties ever be able to help verify the authenticity of the account holder?
Thanks again for your post.
Is there no way for PWE to get a US-based credit processor?
That would open them up to U.S. Federal regulation, are you serious?
[SIGPIC][/SIGPIC]
~Edit:
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