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Forums > Home› Support› C-Store, ZEN, and Promotions

Yet another ship missing.

the1tiggletthe1tigglet Member Posts: 1,421 Arc User
edited February 2013 in C-Store, ZEN, and Promotions
So ever since the change over to the Zen store from the C store I've been finding by coming back to the game quite a number of ships missing. I've sent multiple support tickets in all turned down because they don't have the records suddenly of my purchases. convenient since they never bothered to send receipt emails from cstore purchases. The final straw in this delima was when i started a new tac officer got him to max and thought "wouldn't it be nice to have the defiant" well imagine my surprise when i logged into a very old tac toon of mine to discover I already have it. Yep that's right "Tactical Escort Retrofit" complete with cloak console and all. And guess what else, it's not the one that was available for EC back at launch because low and behold this character has that one too without the retrofit title or the cloak device.

So I'm wondering now what will happen next with the support team will they try to riggle their way out of unlocking this one when i have proof i own this ship and it should thus have remained unlocked?

time will tell.
Post edited by Unknown User on

Comments

  • tenkaritenkari Member Posts: 2,906 Arc User
    edited January 2013
    the1tigglet wrote: »
    So ever since the change over to the Zen store from the C store I've been finding by coming back to the game quite a number of ships missing. I've sent multiple support tickets in all turned down because they don't have the records suddenly of my purchases. convenient since they never bothered to send receipt emails from cstore purchases. The final straw in this delima was when i started a new tac officer got him to max and thought "wouldn't it be nice to have the defiant" well imagine my surprise when i logged into a very old tac toon of mine to discover I already have it. Yep that's right "Tactical Escort Retrofit" complete with cloak console and all. And guess what else, it's not the one that was available for EC back at launch because low and behold this character has that one too without the retrofit title or the cloak device.

    So I'm wondering now what will happen next with the support team will they try to riggle their way out of unlocking this one when i have proof i own this ship and it should thus have remained unlocked?

    time will tell.

    The vice admiral one was once allowed to get bought with the VA token before its removal, now it's available only though the store or 600 day vet reward. so its possible you bought it with the token, the one without the "retrofit" in the name is the captain tier Escort.
  • jslynjslyn Member Posts: 1,790 Arc User
    edited January 2013
    Used to (I don't know if you still do) when you reach max Level, you received a Token for any ship of that Level, including C-Store Variants. However, that token is for that character, not that account. Hence, you could have a C-Store Defiant without purchasing one.

    Also of note, if you dismiss a Token Ship, then you cannot reclaim it. So be careful there.



    EDIT: Tenkari beat me to it by a couple of seconds. :mad:
  • the1tiggletthe1tigglet Member Posts: 1,421 Arc User
    edited January 2013
    tenkari wrote: »
    The vice admiral one was once allowed to get bought with the VA token before its removal, now it's available only though the store or 600 day vet reward. so its possible you bought it with the token, the one without the "retrofit" in the name is the captain tier Escort.

    not with the console it didn't i bought the regular one with my token which didn't have the cloak the store one did and had the title retrofit. they both have stats of the tier 5, you have to understand they lost my purchase of both the Adv res vessel and retrofit, the LRSV retrofit and bellerophon, and now this. it's ridiculous
  • tenkaritenkari Member Posts: 2,906 Arc User
    edited January 2013
    The VA level defiant always came with the cloaking console. there are three different defiants.


    The Sau Paulo that came with the Quad cannons. Captain level ship.

    The Free Captain one with no special bonuses.

    The VA Retrofit. Always came with a cloaking console that was T5 defiant only. Once free for EC or Ship token, now only available via vet reward or for Zen.
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited January 2013
    the1tigglet wrote: »
    not with the console it didn't i bought the regular one with my token which didn't have the cloak the store one did and had the title retrofit. they both have stats of the tier 5

    The VA retrofit that you can purchase with the token comes with the cloak console. Also, it's impossible to purchase a ship twice from the C-Store, so if it's asking you to pay for it in the 'Ships' tab of the store, you have not unlocked it :)


    Cheers,

    Brandon =/\=
  • hravikhravik Member Posts: 1,203 Arc User
    edited January 2013
    pwebranflakes wrote: »
    The VA retrofit that you can purchase with the token comes with the cloak console. Also, it's impossible to purchase a ship twice from the C-Store, so if it's asking you to pay for it in the 'Ships' tab of the store, you have not unlocked it :)


    Cheers,

    Brandon =/\=

    I thought you went to bed?
  • neoakiraiineoakiraii Member Posts: 7,468 Arc User
    edited January 2013
    hravik wrote: »
    I thought you went to bed?

    He's full of Fiber ;)
    GwaoHAD.png
  • jslynjslyn Member Posts: 1,790 Arc User
    edited January 2013
    pwebranflakes wrote: »
    The VA retrofit that you can purchase with the token comes with the cloak console.



    Indeed. I can confirm that Token Ships come with a Console. That is how I got the Ablative Armor Intrepid.


    neoakiraii wrote: »
    He's full of Fiber ;)



    That will definitely send you somewhere other than the bed.
  • sean2448sean2448 Member Posts: 815 Arc User
    edited January 2013
    the1tigglet wrote: »
    So ever since the change over to the Zen store from the C store I've been finding by coming back to the game quite a number of ships missing. I've sent multiple support tickets in all turned down because they don't have the records suddenly of my purchases. convenient since they never bothered to send receipt emails from cstore purchases. The final straw in this delima was when i started a new tac officer got him to max and thought "wouldn't it be nice to have the defiant" well imagine my surprise when i logged into a very old tac toon of mine to discover I already have it. Yep that's right "Tactical Escort Retrofit" complete with cloak console and all. And guess what else, it's not the one that was available for EC back at launch because low and behold this character has that one too without the retrofit title or the cloak device.

    So I'm wondering now what will happen next with the support team will they try to riggle their way out of unlocking this one when i have proof i own this ship and it should thus have remained unlocked?

    time will tell.
    all c-store ships should be able to reclaim it
  • tangolighttangolight Member Posts: 777 Arc User
    edited January 2013
    sean2448 wrote: »
    all c-store ships should be able to reclaim it

    Not ones bought with the VA token, or with 500 Emblems.
  • cordy38cordy38 Member Posts: 6 Arc User
    edited February 2013
    I'm having problems with missing ships too. I purchased the Excelsior and Nebula with cryptic points ages ago. I haven't played for quite some time until now. When I logged on some of my characters have one or the other and some have none at all. I thought they were account wide unlocks and now it is asking me to buy them again with Zen. Are they per character now ?
  • therealmaddmatttherealmaddmatt Member Posts: 120 Arc User
    edited February 2013
    Same here, T3 Excelsior, bought sometime before F2P. I have one active on my older toon, complete with the TW Console it comes with, but Ship Requisitions and the Z-Store both show the ship as unpurchased.

    I've submitted a ticket, and am having an ongoing arguement, they say there's no record of the purchase, and are claiming that I bought it with EC, so it really boils down to whether or not the Transwarp Computer Console was available in any way other than the C-Store...

    Basically, does anyone know if EC-bought AHCs had consoles automatically generated for them when the ship was transferred to the C-Store, or was it only available for CP/Zen?
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