test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC Gameplay Bug Reports

Dilithium Exchange failed to cancel offer--internal error.

[Deleted User][Deleted User] Posts: 0 Arc User
edited January 2013 in PC Gameplay Bug Reports
The problem is the same as the title. Put up an offer, instead of disappearing, it stayed up. Went to cancel and it said the exchange failed to cancel the offer due to an internal error.

I noticed there were others (last year) who had this issue.... is there any solution to let me cancel it, or otherwise just get it off the list? I didn't see any solutions, just it either fixing itself or something I would have to assume.
Post edited by [Deleted User] on

Comments

  • romuzariiromuzarii Member Posts: 0 Arc User
    edited January 2013
    Yup same problem, and it seems to be many people experiencing it in game at the same time.
  • dudsworthdudsworth Member Posts: 5 Arc User
    edited January 2013
    I have the exact same issue. This really needs to be looked at.
  • writinggirl82writinggirl82 Member Posts: 0 Arc User
    edited January 2013
    I too am having this problem. I'm trying to get some ZEN to by a master key, and I have been stuck at all my outstanding offers at max. I can't even cancel the offers due to an internal error.
    Surel@writinggirl82 - Science Officer - Vice Admiral

    No fleet...yet. Check here for more info.
  • mastergenera1mastergenera1 Member Posts: 0 Arc User
    edited January 2013
    I also have this issue unfortunely :mad:
    The democracy will cease to exist when you take away from those who are willing to work and give to those who would not. - Thomas Jefferson
  • snowmarshmallowssnowmarshmallows Member Posts: 0 Arc User
    edited January 2013
    I have the same issue, which just started tonight.

    I had put up an offer to sell 5000 zen for 90 dil each, and it sold almost all of it. Now it's stuck at 50 zen left. I cannot cancel the offer either, and receive the error "Failed to cancel Dilithium Exchange offer. Internal error."

    I have set up a support ticket to the billing/customer service, since it's not entirely clear which department can fix this.

    Here is a screenshot of the error: http://i.imgur.com/NTmLydN.jpg
  • dudsworthdudsworth Member Posts: 5 Arc User
    edited January 2013
    Its been 3 days now, and this issue still isn't fixed, somebody please fix this issue.
  • vonwhiskeyvonwhiskey Member Posts: 0 Arc User
    edited January 2013
    I'm getting the exact same thing here too. Happened just once about 2 days ago and the offer's still frozen and can't be canceled. I'm just glad it wasn't a very sizable amount at this point.
  • snowmarshmallowssnowmarshmallows Member Posts: 0 Arc User
    edited January 2013
    snowmarshmallows wrote: »
    I have the same issue, which just started tonight.

    I had put up an offer to sell 5000 zen for 90 dil each, and it sold almost all of it. Now it's stuck at 50 zen left. I cannot cancel the offer either, and receive the error "Failed to cancel Dilithium Exchange offer. Internal error."

    I have set up a support ticket to the billing/customer service, since it's not entirely clear which department can fix this.

    Here is a screenshot of the error: http://i.imgur.com/NTmLydN.jpg

    The problem for me was fixed from yesterday's server reset. Thanks!
Sign In or Register to comment.