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Forums > Home› Support› C-Store, ZEN, and Promotions

Zen purchases blocked

devestatorpwdevestatorpw Member Posts: 0 Arc User
edited January 2013 in C-Store, ZEN, and Promotions
I received an email today from Moneybookers stating that for security reasons my account was blocked until I send them a scanned copy of my drivers license or passport, and a copy of a current bill or bank statement with my address.
Of course I think only a moron would do that, so I called Moneybookers directly and asked what this was about. The woman I spoke with said that it was a "random security measure" that they use, and that a number of customers are selected at random for this type of "identity verification". I told her that was a crazy idea, and she said it was a way for them to build trust, and I needed to send the information within 21 days.
I'm a lifetime customer for STO and have been since beta. I've made zen purchases in the past and contribute financially to a game that I enjoy playing and want to support. I intended to buy zen and keys for the new lockbox coming out. I've never had a billing or payment issue. To have my account blocked is unacceptable to me and imo should be to cryptic/perfect world.
I won't be sending my personal information to Moneybookers, and unless I can get some help from cryptic my account will remain blocked and my purchasing days are over.
Post edited by devestatorpw on

Comments

  • nyniknynik Member Posts: 1,628 Arc User
    edited January 2013
    Your holding Cryptic/PW responsible for the business practices of a company that they have no control over and which you independently decide to use, from of a large selection of working alternatives?

    Okay.
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited January 2013
    You may be asked to verify your identity for security reasons when using certain payment gateways. If you don't wish to do this, please consider using an alternate payment gateway such as Paypal (which allows you to pay as a guest) or GoogleCheckout.

    Cheers,

    Brandon =/\=
  • sean2448sean2448 Member Posts: 815 Arc User
    edited January 2013
    that is moneybookers they are stricked why I don't use them
    how ever I did have trouble using ultimate card took aehile but went through
  • devestatorpwdevestatorpw Member Posts: 0 Arc User
    edited January 2013
    nynik wrote: »
    Your holding Cryptic/PW responsible for the business practices of a company that they have no control over and which you independently decide to use, from of a large selection of working alternatives?

    Okay.

    I'm not all all holding Cryptic/PW responsible. I was just asking for assistance with a problem that's effecting me, Cryptic, and probably others that didn't post.
  • cletusdeadmancletusdeadman Member Posts: 248 Arc User
    edited January 2013
    I feel your pain.
    PWE won't deal directly with it's customers and forces you to go through 3rd party. They don't make doing busines with them easy. I totally don't understand this either since my monthly account charge seems to go right through the bank, no problems for PWE there. My guess is that this is the part that is still US and other part, well whatever. My LTS account is free now, so it doesn't require it.


    I have purchased a few game cards through GameStop and then started using Google Wallet. Just remember the answer for e-mail verification is yes or PWE won't accept the Google payment.
    Good luck with it.
  • felderburgfelderburg Member Posts: 856 Arc User
    edited January 2013
    cletusdeadman wrote: »
    PWE won't deal directly with it's customers and forces you to go through 3rd party.

    I have an option to pay for Zen with a credit card directly. Is this non-US only?
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  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2013
    felderburg wrote: »
    I have an option to pay for Zen with a credit card directly. Is this non-US only?
    I have purchased Zen from the US, using a US Credit card... However, my financial institute tacks on a 'foreign transaction' service charge to the purchase, (Moneybookers is based in London...) which is another reason why I've switched to PWE Game Cards purchased locally...
  • alphawolf001alphawolf001 Member Posts: 7 Arc User
    edited January 2013
    how about a defferent point of view, many will argue with this but, Lets say you take your car to be worked on. Then you go pay for the work, and a third party cashier says, you cant have your car. You have x days to give me your personal info. With id theft so common now....I would be very concerned as well....much more so that it is a random security check....they should have all they need since you have been a full member since beta...just saying
  • niko7spnfniko7spnf Member Posts: 5 Arc User
    edited January 2013
    When I try to pay with my mastercard there's everytime an error and it doesn't accept my card as payment for zen on perfectworld billing
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