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Forums > Home› Support› PC Gameplay Bug Reports

Unabe to Refine Dilithium..

recks43recks43 Member Posts: 26 Arc User
edited May 2013 in PC Gameplay Bug Reports
I havn't been able to refine dil for a few days.

Anyone else experiencing this?
Post edited by recks43 on

Comments

  • recks43recks43 Member Posts: 26 Arc User
    edited December 2012
    Its been another couple of days and I still can't refine dilithium.

    Nothing but silence from customer service...

    I'll probably get banned for complaining even though it'd not my fault that the game is broken and customer service is non-existant.
  • dirlettiadirlettia Member Posts: 1,632 Arc User
    edited December 2012
    Any other mitigating circumstances such as being a gold member with a large amount of unrefined dilithium? If this is the case then the automatic refining would kick in so you would not be able to manually refine any.
    Still waiting to be able to use forum titles
  • recks43recks43 Member Posts: 26 Arc User
    edited December 2012
    dirlettia wrote: »
    Any other mitigating circumstances such as being a gold member with a large amount of unrefined dilithium? If this is the case then the automatic refining would kick in so you would not be able to manually refine any.

    I've been sitting on zero refined dilithium for 3 full days while my unrefined reserve grows.

    I'm trying to complete a torpedo project that's stuck due to no dilithium, so I'd notice if it was auto refining.

    It's happening on a few of my characters, but not others.
  • recks43recks43 Member Posts: 26 Arc User
    edited January 2013
    Still can't refine.

    Still no response from customer service.
  • recks43recks43 Member Posts: 26 Arc User
    edited January 2013
    Well, it's been a week and not only can I not refine dilithium on my primary character, but now I can't refine on 9 characters across 5 different accounts. So far this has only affected my kdf characters. Maybe that's why I get no responses from CS even though Ive sent in multiple tickets/updates.

    I honestly believe that this company has the worst CS of any game I've ever played...
  • lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    recks43 wrote: »
    I honestly believe that this company has the worst CS of any game I've ever played...

    That likely is the case. Even if they respond, their response will likely be : "We can't help you roflmao". If they speak English.

    Maybe they think you're some sort of Dilithium farmer. ;)

    Quite a serious issue you have, tho; excuse my jokes.
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
  • recks43recks43 Member Posts: 26 Arc User
    edited January 2013
    lolimpicard wrote: »
    That likely is the case. Even if they respond, their response will likely be : "We can't help you roflmao". If they speak English.

    Maybe they think you're some sort of Dilithium farmer. ;)

    Quite a serious issue you have, tho; excuse my jokes.

    I thought that maybe I was being punished when it was only on one account..

    Multiple characters on multiple accounts having the bug makes me think it's on thier end.

    Any response would beat no response...
  • snovernsnovern Member Posts: 138 Arc User
    edited January 2013
    I've been seeing forum posts regarding this bug for the last few months. The common theme seems to be that people who have this bug tend to have a zero balance in Refined Dilithium.

    For my toons, I never let the Refined Dilithium run down to zero. At minimum, I keep 100-150 Refined Dilithium on each toon. So far *crossing fingers & toes*, I have not had a problem refining Dilithium, auto or otherwise.

    If anyone out there has gotten the Dilithium Refining bug while keeping a non-zero balance of Refined Dilithium, please report that. Otherwise, for those of you who do not have this bug yet, you may want to make a mental note to continually keep a non-zero balance as a way to avoid contracting this bug.
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited January 2013
    Could it have something to do with Free Accounts or is it affecting Gold/LTS accounts also?

    I'm a LTS and have never had this problem... <knock on wood>
    STO Member since February 2009.
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  • kurtzroykurtzroy Member Posts: 0 Arc User
    edited January 2013
    I am having this exact same problem as I type this, I can refine dilithium on my Federation Engineer character, but I cannot refine dilithium on my Federation Tactical Character or on my Klingon Defense Force character.
  • calisdesticalisdesti Member Posts: 1 Arc User
    edited January 2013
    i have this bug since january 5 and my diliyhium reserve was not at zero, no response from cs sor far
  • darthvicious666darthvicious666 Member Posts: 54 Arc User
    edited January 2013
    While I have no problems manually refining on my Fed main (nonzero balance) I have noticed the automatic refining fails a lot, or it refines zero, even if I hadn't refined manually that day, with lots of ore sitting around. I'm not the only one in my fleet with this problem too.

    My KDF is an Orion "entertainer" that never leaves Drozana... so... no problems there.
    STO Academy

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  • recks43recks43 Member Posts: 26 Arc User
    edited January 2013
    Well, I finally got a response...

    They know nothing.

    Pretty frustrating, just keep filing tickets so they are aware that it affects enough people to merit attention.
  • regi709regi709 Member Posts: 1 Arc User
    edited January 2013
    Im also having the same problem i think and i just started playing this I complete a daily quest and my Dilithium Ore keeps coming up zero when i want to buy something.
  • orindeenaorindeena Member Posts: 1 Arc User
    edited February 2013
    snovern wrote: »
    The common theme seems to be that people who have this bug tend to have a zero balance in Refined Dilithium.

    From what I can tell this problem is caused by reaching your daily refining capacity. The 'you can refine [x amount] dilithium today' counter doesn't reset automatically. Instead, it resets when you refine dilithium for the first time each day. So, if you refine 8000 in one day, you get stuck with disabled 'refine' button and can't reset the counter ever again.
  • ebaagoebaago Member Posts: 0 Arc User
    edited February 2013
    yep, here is another one

    I too can't refine. It says that i've refined 8000 today and can't refine more.
    It's been a week now.
    ****
  • ebaagoebaago Member Posts: 0 Arc User
    edited February 2013
    I got response from support ... they are a bunch of ******* ...

    Then i took the matters in my own hands.
    I got two stations from which i log on. I observed the problem from one of them so desided to check if i log on on the second computer it'll be the same.
    I t seems that i can refine dilithium from the second station/computer/client but not from the first one.
    So i think this problem has someting to do with the client (locally). That said - a simple client reinstall should remedy the problem.
  • aaronparavilleaaronparaville Member Posts: 1 Arc User
    edited May 2013
    I've been playing for a week now and ernd a lot of dilithium I tried refining strate away but then realised i have to wait and I'm still waiting its been a week and i have refined 0 dilithium ore simply because the manual refine tab is not working it dose nothing when i click it and most recently it has turned grey so now i cant even press it has anyone had this happen to them i read of similar but not exactly like this
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