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Forums > Home› Support› C-Store, ZEN, and Promotions

Steam wallet no longer working?

tmichctmichc Member Posts: 164 Arc User
edited November 2012 in C-Store, ZEN, and Promotions
A couple of days ago I used the steam wallet to purchase Zen in-game (I have STO as a Steam download). No big deal, I've done it before, click 'yes' when required.

However, for the last 2 days I have not been able to do so (to purchase the odd key). I click the 'Buy Zen' button in the in-game C-Store, select the amount I want, then wait. It looks like it's about to load the Steam window to allow me to authorise the transaction, then suddenly stops and gives me the message 'Your purchase failed for an unknown reason'.

Has anyone else had experience of this? If so, how did you fix it (if you managed to)?

I should point out that the overlay is enabled (I can Shift+Tab to it) and my Steam Wallet does have the amount of money loaded into it to pay for the transaction.

Tim
Post edited by tmichc on

Comments

  • pontiac76pontiac76 Member Posts: 14 Arc User
    edited October 2012
    I'm in a battle with Steam and Cryptic. Both support groups are pointing at the other stating its their fault. Typical.

    You're not the only one having this problem.
  • pontiac76pontiac76 Member Posts: 14 Arc User
    edited October 2012
    The solution is to make sure your "Steam Community" option is turned ON within the Steam Client. You should be good to go. This is what solved my problem after a month.

    http://forums.steamgames.com/forums/showpost.php?p=29583698&postcount=13
  • tmichctmichc Member Posts: 164 Arc User
    edited October 2012
    Thanks for the replies guys. Strangely, the problem corrected itself... However, it reared it's head again a couple of days ago. In the interim I have been able to use the Steam wallet to make purchases in-game via the C-Store.

    The Steam Community Overlay is active too, if that helps at all.

    Tim
  • jameswest3jameswest3 Member Posts: 3 Arc User
    edited October 2012
    Where is the Steam Community Option?
  • jamvarujamvaru Member Posts: 14 Arc User
    edited October 2012
    the install mentioned something about linking steam and sto
    i have yet to find any information answering this riddle after much searching online here
    could you give us a quick 1,2,3 how to connect sto and steam?
  • salem1574salem1574 Member Posts: 187 Arc User
    edited November 2012
    Then again I could be wrong..:)
  • f19specterf19specter Member Posts: 14 Arc User
    edited November 2012
    I'm having the same issue when I wasn't before I downloaded STO to my steam account after first linking it as a non steam game reformatted my drive re downloaded it as a steam game. The wallet worked for quite a while after that until suddenly today. Its been over a month since my last spree and this sale ends soon.. I have no idea what the Issue is. I cant buy zen at all I guess it might magically return to normal once all the 75% more zen promos are gone right?


    :cool: "deal with it"
  • f19specterf19specter Member Posts: 14 Arc User
    edited November 2012
    http://steamcommunity.com/sharedfiles/filedetails/?id=110117862 <--- the proof is in the pudding cryptic ... and your sale ends soon, so either your cutting us out by some magical error or this is just a bug from S7.
This discussion has been closed.