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Not getting credit for C-store purchases.
wilv
Member Posts: 390 Arc User
I purchased the t4 & t5 versions of the Galaxy, Intrepid & Defiant class when they were first released. Today I tried to claim a t5 intrepid on a new character and it told me I needed to pay 2k Zen. Instantly I did a double take and thought this MUST be an UI glitch so I went online and checked the C-store page on the site and sure enough It was telling me that ships I had spent money on were no longer unlocked. I am being credited for the T4 versions of the ships but NOT the t5 even though I've purchased both.
Has anyone else experienced this? I didn't have this issue before season 6.
Has anyone else experienced this? I didn't have this issue before season 6.
Post edited by wilv on
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Join Date: Sept 2008
"Holographic tissue paper for the holographic runny nose. Don't give them to patients." - The Doctor
In-gmae I looked at both. I've never had to look at the legacy tab to claim one of these ships before but did it today thinking perhaps they were moved since they did so many changes. Unfortunately there is NOTHING there.
I've ALWAYS been able to simply go to my c-store tab, hit the claim button and select the ship. I did it just shortly before season 6 went live. I'm wondering if the glitch is because I've purchased both the t4 and t5 versions.
I doubt this exists, which is why we don't see it. Besides, it won't help in this case. If the system says you didn't purchase it, it wouldn't appear on your purchase history anyway.
OP, do you have any characters who already have the T5 ship? Maybe use that as reasoning and submit a ticket to support and see what they say.
Join Date: Sept 2008
"Holographic tissue paper for the holographic runny nose. Don't give them to patients." - The Doctor
I submitted the ticket and yes I have several toons that have the ship. Unfortunately the ships are also available w/ a Vet token so I fear this will be a pain to prove that I bought the ship w/ c points and not a Vet token.
Also, on that Tac it says I need 4 fleet mods for the fleet version. Shouldn't it be just 1 since I own the cloaky defiant (tac escort retrofit)?
This needs to be addressed ASAP.
Wait... I was under the impression that the Vet Token is only a free ship token, just like the one you get for lower levels, only for T5. I understood it to give you access to all T5 ships that you already have access to, not those that you didn't already purchase in the C-Store. Am I mistaken?
Edit: Okay, I am being told by those in-game that the Vet token gives you access to the Defiant, Galaxy, and Intrepid retrofits without having to purchase them in the C-Store. Makes sense, since there are no more T5 ships for free at all anymore. So, this explains MY issue (I accidentally decommissioned my Defiant retrofit and am being asked to buy it in the C-Store to get it back). Maybe the OP is making the same mistake I am, thinking they bought that one class of ship in the C-Store, but actually got it with the Vet token? I don't know, just a thought. Probably not.
Then again, the fact that the OP knows they paid for them and are being asked to buy them again makes me doubt I found the answer to my problem. I did buy all of the other ships I still have access to after my main hit VA and got her Defiant retrofit, so this makes me think I didn't buy the ship after all. But knowing I went on a ship-buying spree when they went on sale makes me wonder. Bah. The possibility that I didn't buy this one because the Vet token made me think I already had is enough of a reason for Cryptic/PWE to not help me, so I might as well bite the bullet and buy it again. I was saving those points for the next sale, though, and since there's no other ship I want for my main that doesn't cost points, she is grounded unless I buy her a new ship.