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Forums > Home› Support› C-Store, ZEN, and Promotions

No Way Am I Paying For Items I Already Own Or Unlocked Again!!!!

clannmacclannmac Member Posts: 279 Arc User
edited July 2012 in C-Store, ZEN, and Promotions
OK, THIS is what I was afraid of!! I have purchased a larger number of ships and other items through the 'C' store over the past year, all of which then showed as "purchased" or "unlocked" and available to ALL of my characters.

TODAY, after the switch to Zen, I have to BUY anything and everything I already paid for AGAIN for characters of mine who didn't already have said items!!:mad:

No way in HELL am I giving you MORE money for things that were supposed to be a ONE-time buy or unlock!!!:mad:

If I missed a memo somewhere, let me know where it is, and I'll debate it with you. If not, I am calling the BS here!!!
366400.jpg

Fleet Commander
Caprica's Revenge
(...actually active since November 2010, which may one day be important to archaeologists, but not to anyone else...)
Post edited by clannmac on

Comments

  • mikewendellmikewendell Member Posts: 0 Arc User
    edited July 2012
    I have a better idea. Why not open up a support ticket and let them know what purchases you;re missing?
  • kalavierkalavier Member Posts: 132 Arc User
    edited July 2012
    The thing is, I glanced at the store from the site.

    Same thing, it registered the two ship's I've bought as having to be purchased. I'll check ingame whenever I feel like actually playing it.
  • canis36canis36 Member Posts: 737 Arc User
    edited July 2012
    In game I had a hiccup with a character I created today, but after logging out, and logging back in I was able to see all my unlocks and claim the one I wanted just fine.
  • clannmacclannmac Member Posts: 279 Arc User
    edited July 2012
    mikewendell wrote: »
    I have a better idea. Why not open up a support ticket and let them know what purchases you;re missing?

    Yep; already done. I am calmer now, ha! This was all happening at the same time I couldn't log in, then getting booted, THEN being queued...probably should have taken some deep breaths first...:o
    366400.jpg

    Fleet Commander
    Caprica's Revenge
    (...actually active since November 2010, which may one day be important to archaeologists, but not to anyone else...)
  • synkr0nizedsynkr0nized Member Posts: 0 Arc User
    edited July 2012
    It seems like PWE had (has?) no idea how much larger this game is than their others and the amount of interest Season 6 appears to have generated. It sounds like servers got hammered today, and little hiccups like this are likely side effects.
    _______
    equal parts cynical and helpful
  • the1tiggletthe1tigglet Member Posts: 1,421 Arc User
    edited July 2012
    good luck with the support ticket, the same thing happened to me and i opened up a second one and am going to have to report them to the bbb because of their negligence. They are telling me i didn't purchase any of the things i purchased or in one instance i purchased a ship when it was EC only, the only problem with their theory is the ship didn't come with a console then and i have the console on one of my toons. It's high time they did something about these database errors and stop telling everyone they didn't purchase something when they know darned well we did.
  • scazzzascazzza Member Posts: 0 Arc User
    edited July 2012
    Yep, missing a few ships and purchases too.
  • hanuman57hanuman57 Member Posts: 5 Arc User
    edited July 2012
    I am missing two of my ships and support said I must have bought them with energy credits, because they had no record of it. I'm pretty sure you could never buy ships with energy credits, that you needed fleet marks or one of the other currencies. I opened a new ticket as they didn't let me reply. This is very frustrating.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited July 2012
    hanuman57 wrote: »
    I am missing two of my ships and support said I must have bought them with energy credits, because they had no record of it. I'm pretty sure you could never buy ships with energy credits, that you needed fleet marks or one of the other currencies. I opened a new ticket as they didn't let me reply. This is very frustrating.
    If you bought a T3 Excelsior or Nebula then yes, you bought them with ECs. That was the only way you could buy them when they were introduced into the game - and they were EC purchases per character, not per account.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • hanuman57hanuman57 Member Posts: 5 Arc User
    edited July 2012
    thecosmic1 said

    If you bought a T3 Excelsior or Nebula then yes, you bought them with ECs. That was the only way you could buy them when they were introduced into the game - and they were EC purchases per character, not per account.


    My Reply

    I didn't. I bought the Long Range Science Vessal Retrofit (Voyager) and the Tactical Escort Retrofit (Defiant) with Cryptic Points. When I buy a ship, I want all of my characters to have access to it and I wanted to support the game. Two of my characters still have them in their inventories, but no one else can access them.
  • cers001cers001 Member Posts: 286 Arc User
    edited July 2012
    The T3 Excelisor and Nebula aren't included in account wide unlocks i think but the rest are, they're under ships/federation ships in the c-store
    CVN-65 U.S.S. Enterprise - A ship so badass it survived John McCain.
  • hanuman57hanuman57 Member Posts: 5 Arc User
    edited July 2012
    cers001 wrote: »
    The T3 Excelisor and Nebula aren't included in account wide unlocks i think but the rest are, they're under ships/federation ships in the c-store


    Yes, I know. When I went there was when I realized they wanted me to repurchase the Long Range Science Vessal Retrofit and the Tactical Escort Retrofit.
  • cmdrskyfallercmdrskyfaller Member Posts: 0 Arc User
    edited July 2012
    clannmac wrote: »
    OK, THIS is what I was afraid of!! I have purchased a larger number of ships and other items through the 'C' store over the past year, all of which then showed as "purchased" or "unlocked" and available to ALL of my characters.

    TODAY, after the switch to Zen, I have to BUY anything and everything I already paid for AGAIN for characters of mine who didn't already have said items!!:mad:

    No way in HELL am I giving you MORE money for things that were supposed to be a ONE-time buy or unlock!!!:mad:

    If I missed a memo somewhere, let me know where it is, and I'll debate it with you. If not, I am calling the BS here!!!


    You don't need to. Look up your credit card statements of when those purchases were made and submit a claim.

    You will either get your cash back or your items. At that point PWE is going to be fighting the credit card company not insignificant little you. There is a 30 day time limit for the company to get it right, prove beyond a doubt that you are wrong or else the CC company will give the money back to you and charge it to the company as a penalty.

    An informed consumer is a wonderful thing.
    [SIGPIC]http://media.tumblr.com/160cacdb395f8340dac90864182ebe16/tumblr_inline_mx9yxhItkb1qg9pkt.jpg[/SIGPIC]
  • wmcarsonwmcarson Member Posts: 84 Arc User
    edited July 2012
    my understanding is that there are 'two' t3 excelsiors and t3 nebulas

    Essentially there is the EC variety that was pre-FTP; those are character unlock

    There is the Cpoint/Zen variety post-ftp; these are account unlock.

    I have the Cpoint/Zen ones and can verify that they are in fact account unlocks.

    Silly question though, i've hit this wall a few times... do you have open ship slots? It won't let you claim a ship even though it shows purchased if you don't have any free...

    Also, doubt this matters here given the ships in question, but regarding anything purchased via bundles (in my case the NX) it shows i have to purchase it again whenever i'm at the ship vendor. I have to actually go into the CStore/Zen Store, click on the bundle itself and click 'claim' or whatever. As long as i have an open ship slot it will pop up in there while bypassing the ship vendor all together.

    Maybe try to claim your ship via the store rather than vendor...again might not be the case but i'd figure i'd throw out the idea...
    |William@wmcarson|Starfleet Reserve|www.StarfleetReserve.com
  • sovereignmansovereignman Member Posts: 0 Arc User
    edited July 2012
    cmdrskyfaller wrote: »
    You don't need to. Look up your credit card statements of when those purchases were made and submit a claim.

    You will either get your cash back or your items. At that point PWE is going to be fighting the credit card company not insignificant little you. There is a 30 day time limit for the company to get it right, prove beyond a doubt that you are wrong or else the CC company will give the money back to you and charge it to the company as a penalty.

    An informed consumer is a wonderful thing.

    It's a wonderful thing to pass off buyer's remorse as fraud and then the rest of us get to enjoy the merchant handing off the losses to us in price increases, yay.
    [SIGPIC][/SIGPIC]
    http://www.youtube.com/watch?v=rMm_VoKkuco - Needs more female relief ops ensign.
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