Logging back in

kevpoll · July 2012

Why wont the game save my username for when I log back in?

When I get to the screen to login the username is the old cryptic one I used before PW had me link my account and I have to change it.

I know it's only a little thing but it's getting on my nerves now.

kevpoll · July 2012

Anybody got any idea how to fix this?

burchenall · July 2012

no idea, same thing happens to me.

zebular · July 2012

I reported this a long time ago when they FIRST did the Cryptic/PWE account mergers. Yet, this still remains to be an issue. My old ticket was even closed with them telling me to clear my IE cache....

Hey PWE/Cryptic, I have since partitioned, formatted and re-installed my OS and the game and you know what? This is still an issue.

So.. that means this information is not being saved on my computer and there-fore this is an issue on your end that has been ignored for several months now.

Customer [omitted] via CSS Web 01/13/2012 04:17 AM
I am looking for the file in which the Game Client store the account name on my computer. The problem I am encountering is now that I have merged by PWI and Cryptic Accounts, I now log have to log in with my PWI account name. That is fine - the problem is that when I Log Out of my character in Star Trek Online, I am displayed my original Cryptic Username.

No matter what I do, I cannot get the game client to stop from displaying my original Cryptic Username. I have tried deleting every file in the STO installation directory, except for the /Data/ folder and contents - then let the game repatch to see if that would clear it. Sadly, this latter attempt did not work either.

For some reason, the client is not saving my PWI Account Username over my Cryptic Username in the game client's Log In Field.

I have tried unchecking the option to save, clearing the fields, and closing the client.
I have tried unchecking the option to save username, logged in with PWI Account, Logged Out.

Whenever I *DO* get it to clear the username field, as soon as I check the option to save my username, my original Cryptic Username reappears in the log in field.

Again, this is ONLY the game client log in field - which affects switching characters severely.

SO.... MY QUESTIONS IS: Where on my computer is the game client storing my old Cryptic Username for the Log In field? I would like to delete this file so that when I have to switch characters, it will remember my PWI Username instead.

Thank you for your time!
[omitted]

Auto-Response 01/13/2012 04:17 AM
The following answers might help you immediately. (Answers open in a separate window.)

Title: Product Key Troubleshooting FAQ for Star Trek Online and Champions Online
Link: https://support.perfectworld.com/app/answers/detail/a_id/3999

Title: Recovering your Cryptic Account Name / User Name and or Password
Link: https://support.perfectworld.com/app/answers/detail/a_id/3966

Title: Champions Online Free For All: Creating an account
Link: https://support.perfectworld.com/app/answers/detail/a_id/3965

Title: What is the Star Trek Online Referral Program?
Link: https://support.perfectworld.com/app/answers/detail/a_id/4006

Title: When I start the game client all I see is a blank white screen, how do I fix this?
Link: https://support.perfectworld.com/app/answers/detail/a_id/3995

Response GM via Email 01/17/2012 01:44 AM
Please try clearing your IE cache and cookies, then make sure cookies are enabled.

You may be able to find further assistance at the tech support forums:
http://forums.startrekonline.com/forumdisplay.php?f=70

Star Trek Online Game Client Login Account Name Field
120113-000038
Solved
01/13/2012

Uhm... This was never solved.

mikewendell · July 2012

zebular wrote: »

Uhm... This was never solved.

They autoclose. Reopen the ticket with a mention that it did;t work.

kevpoll · July 2012

So I reported this to support, no solution yet and I've ended up with a new problem.

I can't view any of my support tickets. Keep getting this webpage:
https://support.perfectworld.com/app/error/error_id/6
Which says:
Permission Denied
Illegal parameter

So now any reply from me has to be a 'New ticket'.
I'm not having a good day.....lol

gouriki · July 2012

Different Problem but actually the same issue with the ticket in which I requested an email change last week (some problems with the ending at yahoo mail). Since today I always get this error message when I'm trying to view my ticket...

kevpoll · July 2012

It would be so nice if the support staff would actually read what I type in the tickets I send them and not the first sentence then copy and paste an incorrect answer to me.

I've given them a full step by step of the problem and told them it happened in game, they asked me if I was talking about the website.

I'm never going to get an answer if they don't take the time to read the question....lol

kevpoll · July 2012

Anyone else having this problem this can try the following steps supplied by support before submitting a ticket their self's.
I'm going to try them myself and will report back if any of them work. Hopefully something here will cure this problem but I have already tried uninstalling and reinstalling so not sure if I'll find a solution.

support wrote:

The issue may be with your client. It may just be best not to use that feature.

We suggest that you try the following to try and remedy the problem.

Please try the following and see if they help resolve your issue.

In the Launcher, go to Options and check 'Disable On-Demand' patching. See if this works.

You can then try to 'Force-Verify' to make sure your files are not corrupt or missing.

You can also try to run in Safe Mode as well.

Here are some other possible solutions if you have not already done so:

Make sure the game and your drivers (graphics, network, sound, motherboard, etc) are fully updated.

You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.

Stop any processes that may be interfering with the networking and causing issues with your connection.

Remove/Uninstall any unnecessary programs such as toolbars or Pando Media Booster. You may also need to close programs such as Teamviewer.

You may need to uninstall the game, making sure to remove any excess files, then re-install it.

kevpoll wrote:

I asked you where the username was stored, my computer or your server, and you did not answer the question.

PLEASE can you tell me the answer. I'll even be happy with 'I don't know' as long as I get an answer.

support wrote:

Your account information is stored on our servers, but if you choose the 'remember me' option, that data should be stored on your computer.

zebular · July 2012

As I said before, this issue with our usernames reverting back to the cryptic name when ticking to remember the username is NOT USER-SIDE. Why Cryptic/PWE Support continues to tell players that it is, I do not know.

I know this for a FACT because I have since REPARTITIONED AND FORMATTED MY COMPUTER. The first thing I did after installing STO was type in my PERFECT WORLD USERNAME (I have NEVER typed in my old Cryptic username since the Formatting and Installation) and low and behold, when I log out, what is displayed? MY CRYPTIC USERNAME.

Furthermore, I just installed STO for the first time on a brand new machine that it HAD NEVER BEEN INSTALLED ON BEFORE. What happens after logging out? MY CRYPTIC USERNAME is displayed instead of my Perfect World Username even though I HAVE NEVER ENTERED MY CRYPTIC USERNAME on that machine either.

So... Something is wrong ON YOUR END or something that ONLY YOU CAN REPAIR, Cryptic/Perfect World.

Another report submitted:

Thanks for submitting your question. Use this reference number for follow up: #120730-000336

Additionally, it does this in the Champions Online client as well.

Thank you for your time.

kevpoll · July 2012

zebular

Thanks for your input. I really appreciate you keeping an eye on this thread.
I'm going to try wiping my computer back to factory state (it really needs to be done anyway) and also installing the game on someone else's computer and testing this out as nothing in the supports list of things to try is working. I'm sure I'll end up with the same thing happening as you did but at least I can then guarantee we're both not loosing the plot and I can have a moan at support for not helping and not knowing how their game works.

Will keep updating as I get more info.

zebular · July 2012

kevpoll wrote: »

zebular

Thanks for your input. I really appreciate you keeping an eye on this thread.
I'm going to try wiping my computer back to factory state (it really needs to be done anyway) and also installing the game on someone else's computer and testing this out as nothing in the supports list of things to try is working. I'm sure I'll end up with the same thing happening as you did but at least I can then guarantee we're both not loosing the plot and I can have a moan at support for not helping and not knowing how their game works.

Will keep updating as I get more info.

Good luck!

Just for reference, my Desktop is Windows Vista 32bit and the laptop is Windows 7 64bit.

I normally re-partition and format my Desktop once or twice a year. Usually only twice a year when I go crazy and download a lot of games, installing, uninstalling and re-installing them - that or Windows Update does bad things. Thanfully, I've only ever had to format once due to a Virus, which was several years ago in a period when I didn't have a Symantec subscription and was using ZoneAlarm/AVG combo.

I have never had a virus get past my Norton products, only in the interim when I tried other company's products. I am currently using the latest incarnation of Norton Internet Security with their yearly subsvription that covers every device in our household. I have been a user, off and on (mostly on) since their Norton Utilities for windows 95 and then later System Works product, back in '98.

zebular · July 2012

I got a response and a proper one at that! Thank you so much Support!

I sent them a new ticket basically with nothing more than a link to this thread. Here is the ticket and response I just got back (only a mere 2 hours after sending the ticket! I was expecting it to be a week before I heard back!):

I am not going to repeat myself or repeat what other have said. Please review this thread for all the pertinent information on this bug.

http://sto-forum.perfectworld.com/showthread.php?t=326121

My original report:
Star Trek Online Game Client Login Account Name Field, 120113-000038

Response Via Email (Support Staff 48) - 07/30/2012 12:03 PM

You will have to wait for the developers to find a fix for this issue. For now, there is nothing further that we can do to solve the issue.

Please send us any other information that you discover about this issue, and keep the thread alive and updated.

Regards,

The Perfect World Tech Support Team
http://techsupport.perfectworld.com/
https://support.perfectworld.com/

gouriki · July 2012

Did someone solved this "permission denied - illegal parameter" problem? Because as long as perfect world/cryptic isn't changing my email adress I even can't receive any mail. And with this problem I can't read possible answers in my tickets

zebular · August 2012

gouriki wrote: »

Did someone solved this "permission denied - illegal parameter" problem? Because as long as perfect world/cryptic isn't changing my email adress I even can't receive any mail. And with this problem I can't read possible answers in my tickets

Do you mean the error you get when trying to open up your ticket(s) through the Support Web Site?

gouriki · August 2012

Aye. But nevermind, the problem solved itself somehow. Maybe because I opened up another ticket where I stated this problem. Maybe because of another reason, we sure will never know :x

tjexcimer500 · August 2012

I think it's a programming issue that needs to be changed.
For Cryptic users the @name and account name were identical. So the Remember Function saves the @name. Unfortunately, when we switched to PWE the @name and the account name were two separate variables. The program is still storing the @name without checking if we're PWE and supposed to store the account name.

Of course the real question is: Why can't we hit a switch characters button instead of a log out?:eek: After all, we're really logging out just to switch characters. It's annoying to have to reenter an account name and password every time.

zebular · August 2012

tjexcimer500 wrote: »

Why can't we hit a switch characters button instead of a log out?:eek: After all, we're really logging out just to switch characters. It's annoying to have to reenter an account name and password every time.

I agree! I would love to just be able to return to the character seletion screen instead of having to log out and log back in each and every time I wish to switch characters. Which is often when I don't feel like doing anything else but the DOff assignments.

zebular · August 2012

Keeping this thread alive as requested by the Development department.

My ticket on this issue has closed automatically. It is NOT SOLVED.

Just to note also, the currnet RaiderZ CBT client does NOT have this issue. So whatever was done there was done right and needs to be done to STO and CO.

zebular · August 2012

Keeping the thread alive, as requested, while this is still an issue. I just checked again and the Client Login still reverts back to my old Cryptic usernames when checking to remember me. Again, this does not happen in the Launcher login, just the Client one, when switching charaters. It also happens in the Champions Online client.

This does not happen in the RaiderZ or Forsaken World clients. I don't have any other PWE games installed to check. I just know that it happens in CO and STO.

zebular · September 2012

This is still an issue and, as more and more players have and are merging their accounts, it is becoming more and more wide-spread.

Could a Moderator or Developer please merge this thread into this one here.

Thank you for your time.

Logging back in

Comments