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When Will the Exchange be Fixed?

trillambassadortrillambassador Member Posts: 0 Arc User
edited August 2012 in PC Gameplay Bug Reports
I am very frustrated with the exchange, and in in game chat, it seems like everyone just expects it to not work properly.

Basically, lots of things that are listed don't show, even if you're nowhere near the 400 item limit.

What gives? And why do things show differently if you search for them on All Quality vs. Their Specific Quality. For example, mystery lock boxes. Search for them on all quality, you get them starting about 25k. Search for them on blue, they show about 50k (yesterday).

Today, Tactical Plasma infuser. Search for them on all quantity, a bunch show up including blues. Search for them on blue quality, NONE show up! Maddening that you have to check both ways to look for a deal because they won't populate in searches that they should!
Post edited by trillambassador on

Comments

  • mikewendellmikewendell Member Posts: 0 Arc User
    edited July 2012
    What gives? And why do things show differently if you search for them on All Quality vs. Their Specific Quality. For example, mystery lock boxes. Search for them on all quality, you get them starting about 25k. Search for them on blue, they show about 50k (yesterday).

    That issue has been around for about 5 or 6 months now. The problem has just gotten worse. Now you have to use the drop down and the category to find items. Previously it was just recommended.

    There's a couple lengthy threads on the subject but giving links appears to offend folks around here. Suggesting that you search for exchange also seems to offend other players.

    But no, there wasn;t anything in the latest patch notes about the problem either.
  • sito1jastsito1jast Member Posts: 0 Arc User
    edited July 2012
    good question
  • trillambassadortrillambassador Member Posts: 0 Arc User
    edited July 2012
    snip
    Thanks for answering. Would you mind PMing? It is often easier to search for something you're familiar with than something you're not, which is why the "F YOU SEARCH!" responses are not very community building (thanks for not giving it to me!)!
  • diogene0diogene0 Member Posts: 0 Arc User
    edited July 2012
    The exchange doesn't need to be fixed. It needs a complete revamp :
    - Looking for doffs is a hell. You have basically zero filter on such a complex issue. Seducive atrometric klinks scientists can be sorted below honorable andorians or thelepatic betazoids, without any loigic, and so on. Don't ask me why, it's beyond my understanding.
    - Looking for big stacks of commodities is a hell. You can't do such a thing because you can only see the 400 first items and because you can't look for a specific amount of commodities. This is a hell for buyers but for sellers too since we can post only 40 items at the same time.

    The game has a lot of different items. The exchange is very limited. Hopefully it will be improved as soon as possible, since it's now used to make money (tradeable stuff you can buy from the c-store).

    In the meantime, there are poor workarounds. You should look under specific categories, just enter a part of the name of what you want and look into categories. Be smart though, think to the primary use of a given item. eg : phaser turrets are ship devices.
    Lenny Barre, lvl 60 DC. 18k.
    God, lvl 60 CW. 17k.
  • mikewendellmikewendell Member Posts: 0 Arc User
    edited July 2012
    diogene0 wrote: »
    - Looking for big stacks of commodities is a hell. You can't do such a thing because you can only see the 400 first items and because you can't look for a specific amount of commodities. This is a hell for buyers but for sellers too since we can post only 40 items at the same time.

    They fixed that weeks ago. Look at the first drop down when the game comes back up. You have a number of different sort options now. The last one on the list (I forget what the label is) is a reversed sort for stacks. Starts with the largest stack and goes down.

    Hope this helps. I didn;t realize it either until I found it by mistake.
  • trillambassadortrillambassador Member Posts: 0 Arc User
    edited July 2012
    Thanks mikewendell.

    Everything I'm listing is showing, for the most part. I'm just still seeing different results when I filter in ways that should show items both ways.

    Maddening.
  • centersolacecentersolace Member Posts: 11,178 Arc User
    edited July 2012
    I know the feeling, I've tried selling the same 50+ same things for the past couple of months. :(
  • allfather777allfather777 Member Posts: 285 Arc User
    edited July 2012
    Hi Sir, :D

    Cryptic please make Exchange and Mail asap !!! :)


    Allfather
    Lord of Destruction - Allfather - Holy Lamb of Knowledge - Commander of the 7 Nation Army - The Victory Sire
  • kobayashlmarukobayashlmaru Member Posts: 0 Arc User
    edited July 2012
    Since we are talking about the broken exchange, is no one bothered by the scroll bars anymore? I absolutely hate having to scroll on every page to see all items, no matter how I re-size the window or how I adjust my search.
    Kobayashi Maru
    Join Date: Sept 2008


    "Holographic tissue paper for the holographic runny nose. Don't give them to patients." - The Doctor
  • marc8219marc8219 Member Posts: 0 Arc User
    edited July 2012
    I hope they take their time, there is a lot of money to be made by selling items for higher prices because people don't know how to search for the cheaper stuff. The items usually show up under "all" when its getting close to expiring. Only way to make money now with all the jerks with more EC and dil then sense flooding the market with underpriced goods like 60k uncommon unreplicateable materials when it is clearly worth 100k each now in s6.
    Tala -KDF Tac- House of Beautiful Orions
  • trillambassadortrillambassador Member Posts: 0 Arc User
    edited July 2012
    Hi Sir, :D

    Cryptic please make Exchange and Mail asap !!! :)


    Allfather

    I wish they would fix it. This is a MAJOR gameplay issue.
  • flyingtargflyingtarg Member Posts: 105 Cryptic Developer
    edited July 2012
    So without getting into too many details, the bug that was affecting exchange searches is fixed. However, because of how the exchange works, any items posted on the exchange after Season 6's launch and before last thursday's patch are still broken.

    Once the broken auctions start to expire, you'll start to see the exchange return to normal.

    In the meantime, searching for items by category should work fine for even the broken exchange listings.
    Daniel "FlyingTarg" Razza
    Star Trek Online Lead Programmer
  • awolfe59awolfe59 Member Posts: 0 Arc User
    edited July 2012
    2,000 CXP Bonus Pool has no category, and searching for one that I just put up for sale with "any quality" fails to reveal it. Your fix is not working. Epic fail.

    It can be found restricting the search to rare, but not with "any quality".
  • hrci2907hrci2907 Member Posts: 648 Media Corps
    edited July 2012
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~Askray
    "This is your ultimate STO Youtube channel!"
    https://youtube.com/user/MyBalkanGaming
  • awolfe59awolfe59 Member Posts: 0 Arc User
    edited July 2012
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~Askray
  • flyingtargflyingtarg Member Posts: 105 Cryptic Developer
    edited July 2012
    awolfe59 wrote: »
    2,000 CXP Bonus Pool has no category, and searching for one that I just put up for sale with "any quality" fails to reveal it. Your fix is not working. Epic fail.

    It can be found restricting the search to rare, but not with "any quality".

    Actually this is expected behavior. When you do an exchange search, it looks over the list of auctions from oldest to newest, and will eventually time-out before looking over every single item posted on the exchange. So the newest exchange items may not show up right after posting them.

    That's not new behavior, by the way, the exchange has worked like that for a long time.
    Daniel "FlyingTarg" Razza
    Star Trek Online Lead Programmer
  • awolfe59awolfe59 Member Posts: 0 Arc User
    edited July 2012
    I think your definition of "expected" and those of players are not the same thing. When you post something you expect to be able to find it. Having the code time out too quickly may improve performance, but at the cost of user frustration if items are invisible because of the way the code processes. Also, there's an argument to be made for searching in the opposite direction, from newest to oldest. Newer items tend to be cheaper, and people are more interested in seeing the lowest prices, not the oldest/highest. In short, the code's search priority is, IMO, TRIBBLE-backwards.
  • zeuxidemus001zeuxidemus001 Member Posts: 3,357 Arc User
    edited July 2012
    awolfe59 wrote: »
    I think your definition of "expected" and those of players are not the same thing. When you post something you expect to be able to find it. Having the code time out too quickly may improve performance, but at the cost of user frustration if items are invisible because of the way the code processes. Also, there's an argument to be made for searching in the opposite direction, from newest to oldest. Newer items tend to be cheaper, and people are more interested in seeing the lowest prices, not the oldest/highest. In short, the code's search priority is, IMO, TRIBBLE-backwards.

    For customer relations with a problem like this the solution would be to thus assign these type of items a category that a user such as ourselves could use in some manner of common sense such as most lockbox items would be viewed as reward packs so it would be fine there.
  • wazzagiowwazzagiow Member Posts: 769 Arc User
    edited July 2012
    hmmmm with time we shall see.

    any chance of a doff trait search for exchange??
  • eagledracoeagledraco Member Posts: 340 Arc User
    edited July 2012
    flyingtarg wrote: »
    Actually this is expected behavior. When you do an exchange search, it looks over the list of auctions from oldest to newest, and will eventually time-out before looking over every single item posted on the exchange. So the newest exchange items may not show up right after posting them.

    That's not new behavior, by the way, the exchange has worked like that for a long time.

    Long Time = Since F2P went live. Why the change then? Because your Auction Server handles both the Dilithium Exchange and the EC Exchange. The hordes of F2P players hammered and broke the server capacity which brought both exchange services crashing down.

    That's when a dev made categories more prominent to search results. Saying "we will get better results" when a category is used. This actually reduced the server load by filtering our searches. Good for you but we have had search problems ever since.

    The biggest Fail part of this is a lot of your items don't have categories or use some nebulous or unintuitive one. If you are going to stick with Item Types to keep your server from being overloaded someone needs to sit down and make sure each and every item has an appropriate category. And that category should be visible on Tool Tips and Right-Click-Info.
  • sovereignmansovereignman Member Posts: 0 Arc User
    edited July 2012
    I say give up working on the exchange internally and let Google handle it.

    [SIGPIC][/SIGPIC]
    http://www.youtube.com/watch?v=rMm_VoKkuco - Needs more female relief ops ensign.
  • suricattasuricatta Member Posts: 230 Arc User
    edited July 2012
    I still don't get why the catagories on the exchange don't have sub-menus that can be maximised and minimised to make it tidier, for example:-

    Space Weapons
    -Cannons
    ----phaser
    ----tetyron
    ----special (for rare C-store types)
    -beams
    ----phaser
    ----tetyron
    -torpedos
    ----photon
    ----quantum
    ----special (for rare C-store types)
    DoFF's
    -Chefs
    ----trait 1
    ----trait 2
    ----trait 3
    -Bartenders
    ----trait 1
    ----trait 2

    It's crazy just how messy and hard to navigate the exchange is right now.
  • zerobangzerobang Member Posts: 0 Arc User
    edited August 2012
    flyingtarg wrote: »
    Actually this is expected behavior. When you do an exchange search, it looks over the list of auctions from oldest to newest, and will eventually time-out before looking over every single item posted on the exchange. So the newest exchange items may not show up right after posting them.

    That's not new behavior, by the way, the exchange has worked like that for a long time.

    sooo...
    you are saying people post to much TRIBBLE like LockBoxes and consumables on the Exchange so the process times out because the database is to big.

    ok got it !
    [SIGPIC][/SIGPIC]
  • kamiyama317kamiyama317 Member Posts: 1,295 Arc User
    edited August 2012
    I don't mind the fact that I have to search by category now. I understand there are about a gazillion items on the exchange and it stresses out their servers when there are thousands of players making full-inventory searches every minute.

    However I wish they would go through and make sure that every item actually fits in a category. For instance, the 1 and 8 hour skill bonuses state in their description that they are an "inventory item" however you can search Commodities, Personal Devices, and Reward Packs, and not find them. I can only find them doing a full search of the exchange.

    Also, the most aggravating thing of all, is the "unable to complete transaction, please try again later" bug. It is seemingly random, but it infuriates me when I am looking for an item with a specific modifier, or an officer with a specific trait, and I find just one in my price range for sale, and I can't buy it because of this stupid bug.
  • daalagtcdaalagtc Member Posts: 32 Arc User
    edited August 2012
    flyingtarg wrote: »
    So without getting into too many details, the bug that was affecting exchange searches is fixed. However, because of how the exchange works, any items posted on the exchange after Season 6's launch and before last thursday's patch are still broken.

    Once the broken auctions start to expire, you'll start to see the exchange return to normal.

    In the meantime, searching for items by category should work fine for even the broken exchange listings.


    Hey,

    Sorry to say but this is still not fixed...
    items I put up for sale today are still not showing...
  • beezle23beezle23 Member Posts: 0 Arc User
    edited August 2012
    I don't mind the fact that I have to search by category now. I understand there are about a gazillion items on the exchange and it stresses out their servers when there are thousands of players making full-inventory searches every minute.

    However I wish they would go through and make sure that every item actually fits in a category. For instance, the 1 and 8 hour skill bonuses state in their description that they are an "inventory item" however you can search Commodities, Personal Devices, and Reward Packs, and not find them. I can only find them doing a full search of the exchange.

    We need a food/drink category.
    __________________________________________________
    [SIGPIC][/SIGPIC] "I weary of the chase. Wait for me. I shall be merciful and quick."
  • trillambassadortrillambassador Member Posts: 0 Arc User
    edited August 2012
    It is like the exchange just unfixed itself. Items I am listing are not showing.

    There is also a sudden increase in the price of items - Strange Alien Artifacts have shot up to 900,000+ credits from a low of the high 500's.

    However, personnel that I list seem to be showing. Only high dollar items are not showing.

    This sucks. It is enough to make me want to quit playing.
  • awolfe59awolfe59 Member Posts: 0 Arc User
    edited August 2012
    Prior to the advent of the latest DOFF pack from the Zen store, the value of Strange Alien Artifacts was over 1 million.

    As for items not showing, I have plenty of very expensive items listed that I see just fine. Don't search in "All" and use the drop-downs to focus your searches and your ability to find things should improve. This is a polite way of saying that you need to learn how to use the exchange. Doesn't mean that the exchange doesn't have some serious bugs, but it's not as broken as some people think it is.
  • skurfskurf Member Posts: 1,071 Arc User
    edited August 2012
    The exchange is actually working well for me as long as I search in specific categories and not under the "all" tab. The problem is when I don't know what category an item falls under. For instance, what category are the Fleet Credit Booster thingies under?

    As for the Strange Alien Artifacts, they are basically just returning to their "normal" price range. They drastically dropped in price right after the Reinforcements Doff pack was released because tons of people were buying them in hopes of getting a Tuffli Freighter, and one of the side-rewards in the pack were Strange Artifacts. A wise man might have bought up a stockpile of them during the craze of everyone buying the packs to get a new ship. I was not a wise man.

    I'm also liking the sort by price-per-item filter. Super handy when looking for any stackable items. Now people can't just flood the market with over-priced singles until it pushes out all of the reasonably priced stacked items. When did they implement this? With the start of Season 6?
  • trillambassadortrillambassador Member Posts: 0 Arc User
    edited August 2012
    I just hope that after today, all my listings aren't fubarred.
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