test content
Logo
What is the Arc Client?
Install Arc
Options
Questions about in game GM tickets
System
Member, NoReporting Posts: 178,019 Arc User
OK I've had a ticket I submitted in game setting in NEW station for 9 days. Question time::
ARE IN GAME TICKETS EVEN LOOKED AT ANY MORE?
ARE THE CRYPTIC SUPPORT SITES/SYSTEM IN USE ANY MORE?
I'm willing to be patient while things are being transitioned towards PWE infrastructure. Even my patience has it's limits. And Ive very nearly reached it.
ARE IN GAME TICKETS EVEN LOOKED AT ANY MORE?
ARE THE CRYPTIC SUPPORT SITES/SYSTEM IN USE ANY MORE?
I'm willing to be patient while things are being transitioned towards PWE infrastructure. Even my patience has it's limits. And Ive very nearly reached it.
Post edited by Unknown User on
0
Comments
Post the ticket number in this thread, it might get seen quicker
EXAMPLE (this is not a real ticket):
HELP! I materialized inside ESD in the form of my ship, and all of my icons to beam back out are greyed out! I'm stuck in the floor!
RESPONSE (6 months later):
Thank you for playing Star Trek Online. We realize that sometimes, learning to play the game can be challenging, and we're here to help. To equip and use a Large Hypo, click your character sheet and drag the hypo from your inventory window to an available device slot...
(ticket is then closed by GM)
But the best option is:
If that doesn't work, then come here and post a thread and give us some information beyond "Cryptic sux. The game is broke!" Believe it or not, we cannot not diagnose your problem with that description. Tell us what is going on so we can try to reproduce the problem ourselves or tell you a solution. Some problems have known fixes.
If your question is 'when' then the answer is how long is a piece of string.
if the question is 'will it be dealt with'? Then the answer is it depends if it's taken up by one of the few remaining competent people in the company and if they are allowed to get off the c-store conveyor belt of content long enough to fix it.
If it ain't game-breaking and it ain't costing money then it's consigned to the pit of despair.
Sad, but true. Ain't that a kick in the head?
I guarantee you, if the C-Store were to go down, they would pull the plug IMMEDIATELY to fix it.
The quote in @Kyuui 's .sig has been enough to push my patience beyond my limit. And I'm gonna let PW/Cryptic have it with both barrels. As I have posted, I know things are in a transition over to PWE.
But know not even monitoring the current Cryptic Ticketing systems is totally inexcusable and irresponsible. NOTHING in the game says that you tickets will be ignored. If PWE/Cryptic doesn't want Cryptic Ticket system used. TURN IT OFF. REMOVE THE FUNCTIONALITY FROM THE GAME.
And REALLY top things off take a look at the Cryptic Support Log in page:
https://support.crypticstudios.com/user/login
The underline part is a URL.to this following page with this little tidbit.
https://support.perfectworld.com/
The the underlined part goes to (you guessed it) Cryptic's Support Page. Cryptic says to talk to PWE. PWE says talk to Cryptic. Who in the Sto'Vo'Kor (that's not the phrase that I want to use ATM) am I or any user suppose to talk to get my/their issue resolved?
I appreciate the offer, but it is something that only Cryptic resolve.
I don't think it's any specific bug, just bug reporting in general. An update to this sticky would be helpful for us exterminators:
http://forums.startrekonline.com/showthread.php?t=212990
But, as has been stated before, the two systems are in the process of being merged into a single support system.
Also, shouldn't that first quote with the links be "If you are a PWE account user..."?
TECHNICAL issues you are more than welcome to contact PWE for quicker response as they have the team to handle it quickly. You're more than welcome to do so for CS issues as well, dunno how that'll work out though atm. And of course bug reports and reports about players never will get a response regardless.
Yes, down the line they will both be totally merged I'm sure, but for now it's two separate systems.
If your ticket is sitting at NEW after 9 days, you can edit it and ask for an update
What he said. Largely because I didn't know that only the TS tickets went to the PWE TS crew.
Excellent info Askray, thank you. I don't need a response from my in-game bug reports, I just wanted to make sure I was posting them in a spot the dev team could see them.
It's not a bug (well it may be a bug but...) It's an account issue. The "Science - Console - EMH" has vanished from my C-Store Unlocks. The "Science - Console - EMH" was part of an Atari STO DDE bundle I bought. It disappeared after the Season 5 update to the game. but I didn't notice until I started a new character. Cryptic Ticket # 1261724.
And this is very bad customer support if it takes a yelling in a public form to get an issue even looked at.
And that's not aimed at you Fark. You and the QA team have been doing outstanding from my perspective.
You highlight my points, Askray. IIf PWE poached of the GMs from Cryptic who is looking at the Cryptic Ticket system? I filed another ticket yesterday asking about my earlier ticket. That's what I'm supposed to, right?
Well there have been almost 9900 new tikcet added to the system since I files my first ticket 11 days ago. How many of those tickets are asking for a GM's help? Help they won't be forthcoming because no one is looking at the the old ticket system. A system which player are continuing to use.
I could go on and on. But if something like situation happened at any company I've worked work, there would be severe repercussions.
What about the ones at 3+ months that MANY of us have?