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I am really annoyed....really.
System
Member, NoReporting Posts: 178,019 Arc User
So let me see if I un derstand things clearly.
Open beta ended early this week. Today was the Headstart launch for the preorder folks.
I made a decision (which is not looking like a good one right now) to buy the Lifetime subscription.
The game was to start at 1:00PM EST and by 1:07PM EST the server crashed. It came back but
then it had login issues. Within 30 minutes, the forum is down and now, the playable Borg is not
working.
They took the C-Store offline to make it so people could play the game, great for people that didn't
spend $240 and wanted to play the Borg. I can either pick another race, play the game and then
look forward to starting all over again when the Borg is unlocked or wait till they fix it meaning, no
Headstart.
I tried to call Cryptic but no one picked up the phone and every extension I tried gave me the same
greeting, the person I tried to reach is unavailable. More like the game is unavailable.
So Cryptic, why don't you shoot me an email when the game will be up and working and I'll try back
then but in the mean time, howabout refunding me for what I paid since services have not been rendered.
You can have that money back when I have the game back, sound fair? It does to me...product for payment
not payment for a promissory note of a product.
This reminds me of a crude joke I heard in college. It goes something like this.
A wife goes to her husband and asks him for a $20 to get some dinner from the butchers shop.
The husband takes a $20 from his wallet and holds it to a mirror, says to his wife "See that reflection
in the mirror, thats your $20 and this one's mine" putting the money back into his wallet.
Later that night the husband comes home to find the table set for a king, beef, lamb and cuts of veal.
He asks where did the money come from to pay for this. The wife replies by going to the same mirror and lifting her dress She asks him if he sees something in the mirror. She tells him the one he sees in the mirror is his and this one, putting her dress back down, is the butchers.
That is what this game has become, a carrot in the mirror.
Open beta ended early this week. Today was the Headstart launch for the preorder folks.
I made a decision (which is not looking like a good one right now) to buy the Lifetime subscription.
The game was to start at 1:00PM EST and by 1:07PM EST the server crashed. It came back but
then it had login issues. Within 30 minutes, the forum is down and now, the playable Borg is not
working.
They took the C-Store offline to make it so people could play the game, great for people that didn't
spend $240 and wanted to play the Borg. I can either pick another race, play the game and then
look forward to starting all over again when the Borg is unlocked or wait till they fix it meaning, no
Headstart.
I tried to call Cryptic but no one picked up the phone and every extension I tried gave me the same
greeting, the person I tried to reach is unavailable. More like the game is unavailable.
So Cryptic, why don't you shoot me an email when the game will be up and working and I'll try back
then but in the mean time, howabout refunding me for what I paid since services have not been rendered.
You can have that money back when I have the game back, sound fair? It does to me...product for payment
not payment for a promissory note of a product.
This reminds me of a crude joke I heard in college. It goes something like this.
A wife goes to her husband and asks him for a $20 to get some dinner from the butchers shop.
The husband takes a $20 from his wallet and holds it to a mirror, says to his wife "See that reflection
in the mirror, thats your $20 and this one's mine" putting the money back into his wallet.
Later that night the husband comes home to find the table set for a king, beef, lamb and cuts of veal.
He asks where did the money come from to pay for this. The wife replies by going to the same mirror and lifting her dress She asks him if he sees something in the mirror. She tells him the one he sees in the mirror is his and this one, putting her dress back down, is the butchers.
That is what this game has become, a carrot in the mirror.
Post edited by Unknown User on
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This discussion has been closed.
Comments
They dont owe you anything except what you already got. If you didn;t think there would be issues within an hour of launching the game, you are incredibly naive.
Maybe in the future you should pay more attention to what the butcher is doing with your wife, and less attention to how many $20s you have in your wallet?
No, I expected to use that which was advertised and factored into both their price and my willingness to pay.
Playing the game is only one metric of that equation.
I also expected the game to work beyond the first 10 minutes....but after the beta experience, this expectation doesn't make me naive, it makes me an idiot.
LOL!
ok, I wasn't serious about the refund, it was a joke meant to highlight the inadequacy of the current customer/provider relationship between me and Cryptic.
That's naive. It's equivalent to purching a car from a dealership, and every week going back to the dealership and arguing with them that there's no longer any gas in your car.
"Hey, the car had gas in it when I bought it! It should have gas in it now too!"
The $$ you paid does not guarantee you access to anything, feel free to continue whining and complaining, but as I already stated, you're not "owed" anything.
I feel your pain pal. however it has been known for sometime that most of the pre-order bonus' would not be usable in headstart. They are working on the Borg, give it time. If you are so impatient that you got to make demands for a refund, then A) You've never played an MMO at launch before
That's TRIBBLE, we paid for the headstart and we paid for the borg character we only have two character slots and don't want to wast are headstart on a character we are not going to play.
Bad analogy---try again. Since your not playing, you have time to think of one.
The Borg was to be a part of Headstart, as defined by Cryptic. I understood the other bonuses would not be. Yes, this is my first MMO and likely, the last since they all seem like this. As I said before, I was not serious about a refund, merely pointing out that perhaps it would be fair to ask for payment once the product works, not before. I can only think of one thing right now that I would gladly buy as is...
The Chevy Volt.
Cryptic needs to put this in the "Lessons Learned" file DON'T ANNOUNCE THE EXACT START TIME. Stick with afternoon or morning
In the initial hours of the launch of an entirely new game? You seriously have to be joking. :eek:
You really ought to step back a little bit. You'll still have your Borg--maybe not this very second, but you will soon.
Have you ever taken a flight on an airline?
Had a car repaired?
Ordered new cable television installation?
Were any of them late? Did you demand a refund if it was late for that one-off instance? MMOs by their very nature are at least multi-month time and fiscal investments for entertainment on your part. It has to be, or you wouldn't have spent $250 on it.
Once again, go read your fineprint. The only thing you paid for is the lifetime subscription. The Borg is a perk, and has no legal tie ins to your purchase of the lifetime subscription.
In short, Cryptic can do whatever they want to any part of the game, and you have absolutely no say over it. They could turn all Klingons into My Little Ponies (Provided they had licencing rights for them) and you can't do anything about it. Along those lines, they can choose to NEVER provide you with access to the Borg, and there is absolutely nothing you can do about it, because you already signed the contract that stated so.
Headstart isn't over until Feb 2. As long as you get access to it before headstart ends they will have met their obligations.
Personally I hope you don't get access to your borg captain until 11:55 pm Feb 1st.
The first few days may have major hiccups even if it isnt beta anymore, thats an MMO for you.
Bottom line, yes I hold merchants/resellers/retailers accountable, to fail to do so would grant them license
to take liberties with my money.
The only one taking liberties with your money is you. You may consider it a bait and switch but you signed an electronic contract stating that you agreed to the terms of that contract. The terms of which include provisions for servers being down, content not being availible and all sorts of other things.
In this case it doesn't matter what you thought you were buying.
If you want another of my poor analogies it would be like you walking into a dealership and saying that you want to buy a Volt. The salesman you are working with, says hey come with me, and shows you the paperwork for a car. Without reading the paperwork you sign the contract and hand him the downpayment. You are then shown the new Volkswagon you bought.
You have nobody to blame but yourself. You deluded yourself into thinking you were buying something that you weren't and now that it isn't exactly what you wanted you are dissappointed.
Even though Cryptic didn't have to do anything, they have fixed the borgs. Rejoice.
Welcome to EVERY game Cryptic has ever made. Their "customer service" is a laughable joke...
Sorry you wasted your money on a lifetime. I give this game a year, tops, and it will be just like Star Wars Galaxies...
That analogy is closer...
Well, I am not a lawyer but I know that legal precedent is set everyday in our courtrooms. Case law
is often used to be the turning point in a trial. I had a home warranty many years ago with American Home Shield. They sent a shady contractor and he did a botched job. AHS told me to go TRIBBLE. I sued, then took part of a class action suit. I won my suit, well rather they settled. I also collected in the class action. That is how companies learn that the consumer is not a burden but an ally.
Unfortunately just like people often think of worst case scenarios as "not gonna happen to me", so do
many companies think that when they hear the "we'll sue" threat but every now and again, they do get sued.
Thanks, I'll try this.
EDIT:
Nope, didn't work.
Patience much?
Welcome to the world of online gaming.
Its impossible for cryptic to make 100% of the games users happy 100% of the time. Its also impossible for them to predict the future... Unexpected things happen. That's life..
Or maybe you're right, and they're just out to block you (personally) at every pass, and make your experience horrible.
It seems that there are lots of other treads about users who have gotten their borg... What makes you different?
This is the key provision, right there.
EULAs, distasteful as they may be if you read them, are there for a reason. Did you ever buy a piece of software? Guess what: you didn't. You paid a one-time lease fee with a very firm removal of just about every last one of your rights related to that software... should the software vendor choose to make it so. This is (for better or worse) a standard of the computing world, not limited to games, and has been so for years and years.
Yes, I was aware of that terminology in some of the more recent Microsoft EULA statements.
It has not always been this way, Microsoft, for example, used to permit users to operate software
on more than one system provided both were not used concurrently. This provision is now longer allowed.
I see what you and others have been saying...but there is power in numbers and software companies are nothing without people to buy it. If the general public took a stance or enough people sued them over these EULA practices then change would follow.
If this was not done, we would still have other arcane policies in this country like segregation or keeping women from their right to vote.
Good grief. Drama Queen much?
It's a damned game, it's a couple of hours since it started.
Now your going all US "sue the lot of them" and comparing it to segragation and women not being able to vote.
Get a grip.
PLEASE try and sue them. Waste your time and money and get laughed out of court.
That said, I'm also a realist, and going all William Wallace on the "Star Trek Online forums" isn't exactly the best use of anyone's time.