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BGCA charity issue, is it only me?

gineaginea Member Posts: 4 Arc User
Hey guys, is this only happen to me? I went to donate to the charity and every time I hit submit the website crashed and I received no confirmation or notification that it was complete... so I tried to process it again 2 more times and still a crash while processing the payment..... Now I see I have 3 charges on my credit card and I tried reaching out to the email on the website which returned this error!!!!! Is this for real? Why is this going on? Who do I contact?? Not to be mean but whoever programmed that website code perhaps needs some help :P

The original message was received at Sat, 27 Mar 2021 15:18:23 -0400
from m0162259.ppops.net [127.0.0.1]

The following addresses had permanent fatal errors
<customersupport@bgca.org>
(reason: 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BN7NAM10FT039.eop-nam10.prod.protection.outlook.com])
Transcript of session follows
... while talking to bgca-org.mail.protection.outlook.com.:
>>> DATA
<<< 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BN7NAM10FT039.eop-nam10.prod.protection.outlook.com]
550 5.1.1 <customersupport@bgca.org>... User unknown
<<< 503 5.5.2 Need rcpt command [BN7NAM10FT039.eop-nam10.prod.protection.outlook.com]
Post edited by baddmoonrizin on

Comments

  • darpendragondarpendragon Member Posts: 206 Arc User
    edited March 2021
    Well, it has nothing to do with Cryptic Studios or STO. It is a problem with the Boys and Girls Club of America's website.

    Posting here would not get you any real help.

    Did you click on the link for the chance to win site? Maybe because the promotion is over is the reason the webpage keeps crashing.

    You should contact your credit card company and see if they can issue you a refund. Let them know the situation and see if they can help you.

    Or try this link

    https://www.bgca.org/about-us/contact-us

    Fill out the form with your info and situation, and they should respond with a solution.
This discussion has been closed.