test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› The Academy› The Shipyard

Cannot Claim Excelsior T3

lightningleaguelightningleague Member Posts: 2 Arc User
in The Shipyard
Been playing the game since it was released on PS4, collected many ships since. Bought the Federation pack on the PSN store and Lifetime subscription too as I knew I would be playing this game for a long time. My problem ATM is non of my character's can access or buy the T3 Excelsior from the shipyards or reclaim from the zen store as its not even an option in the zen store, I can see other t3s like nebula ship I unlocked. I am able to see the ship at the vendor but has some - symbol before the zen symbol. All I can get is a bit of red text saying I am unable to purchase item. In all honesty I only wanted to try out the console that comes with it but not being able to access the ship stops me. Even if it cost dilithium I would just like to fix this error. Have tried to report this and was told to try the forums. Can anyone shed any light on this issue? is it fixable or am I locked out for good on my account for that ship?

Comments

  • jennycolvinjennycolvin Member Posts: 1,100 Arc User
    Having bought the Federation Pack (I'm assuming you mean this one https://sto.gamepedia.com/Federation_Pack) then you shouldn't have to pay anything more, whether Zen or Dilithium.

    Can I ask for a screenshot of the symbol that appears before the Zen one? It might help gives a more complete picture.
    kv1Ohsx.png
    Not agreeing with someone doesn't give you the right to be an TRIBBLE.

    Ci sono tre tipi di giocatori:
    - quelli a cui non va mai bene niente... e vanno sul forum a trollare;
    - quelli che sono talmente imbesuiti da credere a qualunque cosa i dev dicano, perfino che la luna è fatta di formaggio... e vanno sul forum a trollare;
    - quelli che credono a quello a cui è giusto credere, sono d'accordo con quello con cui è giusto essere d'accordo e sono critici con quello che non va;

    Ai giocatori dei primi due tipi, gratis in omaggio un bello specchio lucente su cui arrampicarsi. E una mazzata in testa per la loro poca intelligenza e compassione verso gli altri giocatori che non la pensano come loro.
    Agli appartenenti al terzo tipo, invece, dico grazie. Anche se non sempre si riesce a mantenere la calma, siete quelli per cui vale la pena incazzarsi.
Sign In or Register to comment.