since some Klingon ship models got a complete overhaul, those affected need to be "reorganized" in the ship tailor. You actually need to reset the model to get it working again. Had the problem with my K'tinga copycat of a D7. Only had the drive section flying around. Once I completely reset the model at the tailor it worked again.
@sniper1187 have your friend change to any other settings for the ship and that should clear it up. i had the same issue with my klingon toons and it just took applying a different type of skin to get it to come back.
"Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations
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Same thing happened to my D7 K'tinga