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How do I get the account unlock for Phoenix Shuttle Holo-Emitter?

tagentagen Member Posts: 545 Arc User
Hello, all. I just finished the 14th event credit, so unlocked the First Contact Day event rewards. Reclaiming the console is simple on other characters, but I do not see a way to get either the phoenix rocket holo-emitter or the toy rocket for other characters.

I am probably missing something simple like another store on the interface or an NPC I need to speak to, but as of right now I have not been able to find it.

Any help on this is appreciated. If my brain wakes up a bit more and I figure it out before it is answered here, I'll post what I found in case others have the same issue. :)

Thanks!
Post edited by baddmoonrizin on
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    leemwatsonleemwatson Member Posts: 5,344 Arc User
    They aren't account-unlocks.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
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    tagentagen Member Posts: 545 Arc User
    edited April 2020
    leemwatson wrote: »
    They aren't account-unlocks.

    They aren't? o.O
    I was going by the event announcement itself:

    https://www.arcgames.com/en/games/star-trek-online/news/detail/11386403-defend-first-contact-day!

    unknown.png
    Post edited by tagen on
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    leemwatsonleemwatson Member Posts: 5,344 Arc User
    tagen wrote: »
    leemwatson wrote: »
    They aren't account-unlocks.

    They aren't? o.O
    I was going by the event announcement itself:

    https://www.arcgames.com/en/games/star-trek-online/news/detail/11386403-defend-first-contact-day!

    image

    Interesting indeed.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
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    iamynaughtiamynaught Member Posts: 1,285 Arc User
    leemwatson wrote: »
    They aren't account-unlocks.

    They are according to the announcement. Not sure where to look exactly, but it should be either in the event store (or whatever they're calling it now) or in the Dil store.

    And if the holo and toy rocket aren't account unlocks, I'm gonna be ticked as I have only put myself through this to MAKE those account unlocks.

    Hello. My name is iamynaught and I am an altaholic.

    Losing faith in humanity, one person at a time.
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    tagentagen Member Posts: 545 Arc User
    iamynaught wrote: »
    leemwatson wrote: »
    They aren't account-unlocks.

    They are according to the announcement. Not sure where to look exactly, but it should be either in the event store (or whatever they're calling it now) or in the Dil store.

    And if the holo and toy rocket aren't account unlocks, I'm gonna be ticked as I have only put myself through this to MAKE those account unlocks.

    I had not yet checked the dilithium store, so that was a good suggestion, but I did not see them in there either.
    Did remind me to get some phoenix packs for the next upgrade weekend, though, so thanks! :)

    Maybe one of the vendors that sells the other holo-emitters? I'll check that next.
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    trennantrennan Member Posts: 2,839 Arc User
    iamynaught wrote: »
    leemwatson wrote: »
    They aren't account-unlocks.

    They are according to the announcement. Not sure where to look exactly, but it should be either in the event store (or whatever they're calling it now) or in the Dil store.

    And if the holo and toy rocket aren't account unlocks, I'm gonna be ticked as I have only put myself through this to MAKE those account unlocks.

    Check the reward for the event overall. If it's listed as one of them, you should get when you collect your 14/14.
    Mm5NeXy.gif
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    tagentagen Member Posts: 545 Arc User
    trennan wrote: »
    iamynaught wrote: »
    leemwatson wrote: »
    They aren't account-unlocks.

    They are according to the announcement. Not sure where to look exactly, but it should be either in the event store (or whatever they're calling it now) or in the Dil store.

    And if the holo and toy rocket aren't account unlocks, I'm gonna be ticked as I have only put myself through this to MAKE those account unlocks.

    Check the reward for the event overall. If it's listed as one of them, you should get when you collect your 14/14.

    You do get them when you claim the event reward at 14/14. I did that this morning.
    But you can only do that claim once on the account since the new event setup has account-wide progress. Then it switches over to the bonus dilithium.

    Account unlocks should be reclaimable on other characters and that is what I'm trying to find in the case of the holo-emitter and the toy rocket.
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    trennantrennan Member Posts: 2,839 Arc User
    tagen wrote: »
    trennan wrote: »
    iamynaught wrote: »
    leemwatson wrote: »
    They aren't account-unlocks.

    They are according to the announcement. Not sure where to look exactly, but it should be either in the event store (or whatever they're calling it now) or in the Dil store.

    And if the holo and toy rocket aren't account unlocks, I'm gonna be ticked as I have only put myself through this to MAKE those account unlocks.

    Check the reward for the event overall. If it's listed as one of them, you should get when you collect your 14/14.

    You do get them when you claim the event reward at 14/14. I did that this morning.
    But you can only do that claim once on the account since the new event setup has account-wide progress. Then it switches over to the bonus dilithium.

    Account unlocks should be reclaimable on other characters and that is what I'm trying to find in the case of the holo-emitter and the toy rocket.

    Then it should either appear in the event store, or reclaim in the Dilithium Store.
    Mm5NeXy.gif
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    tagentagen Member Posts: 545 Arc User
    trennan wrote: »
    tagen wrote: »
    trennan wrote: »
    iamynaught wrote: »
    leemwatson wrote: »
    They aren't account-unlocks.

    They are according to the announcement. Not sure where to look exactly, but it should be either in the event store (or whatever they're calling it now) or in the Dil store.

    And if the holo and toy rocket aren't account unlocks, I'm gonna be ticked as I have only put myself through this to MAKE those account unlocks.

    Check the reward for the event overall. If it's listed as one of them, you should get when you collect your 14/14.

    You do get them when you claim the event reward at 14/14. I did that this morning.
    But you can only do that claim once on the account since the new event setup has account-wide progress. Then it switches over to the bonus dilithium.

    Account unlocks should be reclaimable on other characters and that is what I'm trying to find in the case of the holo-emitter and the toy rocket.

    Then it should either appear in the event store, or reclaim in the Dilithium Store.

    Exactly. :)

    And it is not there. Which is why I made the post to see if anyone knows where it can be found.
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    trennantrennan Member Posts: 2,839 Arc User
    Only other spot I could think it might end up is in Promotions in the C-Store. But that one seems highly unlikely.

    So this might actually be worthy of a bug report. I still have a few days to go before I can claim it.
    Mm5NeXy.gif
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    howtorhowtor Member Posts: 194 Arc User
    If you read the in-game reward description it says the counsel is account wide but the rest is once per account
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    tagentagen Member Posts: 545 Arc User
    howtor wrote: »
    If you read the in-game reward description it says the counsel is account wide but the rest is once per account

    Ouch. I'll have to check next time I'm in the game tonight. If that is how it is supposed to work, the post is a BIG error. I'd never have claimed it on the character I did if I knew my others could not get the holo-emitter. Hmm.
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    ltminnsltminns Member Posts: 12,569 Arc User
    Console – Universal – Temporal Vortex Probe (Account Unlock)
    Keep reading for more details on this reward!
    First Contact Day Bundle – contains all of the following:
    1x Captain Specialization Point (cannot reclaim)
    25,000 Dilithium Ore (cannot reclaim)
    “Launch Toy Rocket” Social Device (Account Unlock)
    Holo-Emitter – Phoenix Shuttle (Account Unlock)

    It definitely says they are Account Unlocks even though it may only be claimed once per Account.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
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    jennycolvinjennycolvin Member Posts: 1,100 Arc User
    Can confirm they are nowhere to be found on any other character.
    I also didn't get the specialization point that was supposed to be part of the reward - not that one point is anything to cry about, but for completion's sake, I'd say it may be related to the issue.
    I've opened a ticket. Let's see what they're gonna say about it.​​
    kv1Ohsx.png
    Not agreeing with someone doesn't give you the right to be an TRIBBLE.

    Ci sono tre tipi di giocatori:
    - quelli a cui non va mai bene niente... e vanno sul forum a trollare;
    - quelli che sono talmente imbesuiti da credere a qualunque cosa i dev dicano, perfino che la luna è fatta di formaggio... e vanno sul forum a trollare;
    - quelli che credono a quello a cui è giusto credere, sono d'accordo con quello con cui è giusto essere d'accordo e sono critici con quello che non va;

    Ai giocatori dei primi due tipi, gratis in omaggio un bello specchio lucente su cui arrampicarsi. E una mazzata in testa per la loro poca intelligenza e compassione verso gli altri giocatori che non la pensano come loro.
    Agli appartenenti al terzo tipo, invece, dico grazie. Anche se non sempre si riesce a mantenere la calma, siete quelli per cui vale la pena incazzarsi.
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    pwecangetlostpwecangetlost Member Posts: 538 Arc User
    This is a shame, I was really hyped that they were account unlocks as per the announcement as its spotty which characters have them atm.
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    howtorhowtor Member Posts: 194 Arc User
    Maybe they are just waiting for the event to be over so they can just keep the bundle without the Dil and spec point.
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    tagentagen Member Posts: 545 Arc User
    edited April 2020
    howtor wrote: »
    Maybe they are just waiting for the event to be over so they can just keep the bundle without the Dil and spec point.

    While it is possible, you'd think that would be mentioned. And it might be simpler just to have the account items all in a reclaim store like the console.

    Whatever the case, I hope we can get an official answer at some point.
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    iamynaughtiamynaught Member Posts: 1,285 Arc User
    I just finished the event today and yeah, I can't find the Toy Rocket or Holo-Emitter anywhere either. The blog post said account wide, it should be account wide. I looked at the Reward Info in game and it's less than clear what ISN'T account wide. It simply says, essentially, that the console is Account Wide and that the package with other rewards is once per account.

    So basically I just wasted 2 weeks of my time to open items I wanted as account unlocks based on what the Dev team specifically said in a blog post giving official information about an in-game activity, for one character. Not happy at all but I won't throw a tizzy fit either. However, it will temper my willingness to participate in future events going forward.

    Simple fix, if one character on the account has the toy rocket/holo-emitter, make them account unlocks. What harm is there in allowing such simple items to be made account unlocks?
    Hello. My name is iamynaught and I am an altaholic.

    Losing faith in humanity, one person at a time.
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    tagentagen Member Posts: 545 Arc User
    iamynaught wrote: »
    I just finished the event today and yeah, I can't find the Toy Rocket or Holo-Emitter anywhere either. The blog post said account wide, it should be account wide. I looked at the Reward Info in game and it's less than clear what ISN'T account wide. It simply says, essentially, that the console is Account Wide and that the package with other rewards is once per account.

    So basically I just wasted 2 weeks of my time to open items I wanted as account unlocks based on what the Dev team specifically said in a blog post giving official information about an in-game activity, for one character. Not happy at all but I won't throw a tizzy fit either. However, it will temper my willingness to participate in future events going forward.

    Simple fix, if one character on the account has the toy rocket/holo-emitter, make them account unlocks. What harm is there in allowing such simple items to be made account unlocks?

    Heck, I'd have been happy even if they were one-time but account bound items rather than character bound. I'd just trade them over to other characters and actually save some inventory space overall that way. :)
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    fred26291#2759 fred26291 Member Posts: 1,265 Arc User
    well at least i know i am not seeing things and its not just me :( awaiting fix for error.
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    trennantrennan Member Posts: 2,839 Arc User
    edited April 2020
    Ok, as for the holo-emmiter and toy rocket. I have no idea there. As for the console, where it would normally end up in reclaim in the DIl store. In the event section of the journal, bottom left, Reclaim Rewards, you'll find it there.
    Mm5NeXy.gif
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    tagentagen Member Posts: 545 Arc User
    trennan wrote: »
    Ok, as for the holo-emmiter and toy rocket. I have no idea there. As for the console, where it would normally end up in reclaim in the DIl store. In the event section of the journal, bottom left, Reclaim Rewards, you'll find it there.

    That, thankfully, I found. I have yet to try it out, though. I should do that today. :)
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    trennantrennan Member Posts: 2,839 Arc User
    edited April 2020
    Also on the holo-emitter and toy rocket, didn't these make into the Phoenix Pack? I know the adm card for it did. Which maybe why they're not account unlocks, and we're just reading a typo that wasn't corrected.
    Mm5NeXy.gif
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    tagentagen Member Posts: 545 Arc User
    trennan wrote: »
    Also on the holo-emitter and toy rocket, didn't these make into the Phoenix Pack? I know the adm card for it did. Which maybe why they're not account unlocks, and we're just reading a typo that wasn't corrected.

    Typos in Cryptic announcements are so ubiquitous that if one comes out without a typo, I suspect it is a fake until proven otherwise.

    That said, each item in the list has its own designation as account unlock or one time claim. It would be a pretty big typo to make and leave up uncorrected for over 2 weeks.
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    eladonwarps#6040 eladonwarps Member Posts: 231 Arc User
    Checked and confirmed, there's definitely no rocket or holo-emitter in the phoenix pack. I'm a little miffed, too; I saw the first announcement and assumed they were account-unlocks. The character who claimed the reward wanted the Dil but already had the rocket from last year. So now I have 1 toon with 2 rockets and nobody else gets one.
    Call me "El," she/her only. I love my wife and I don't care who knows it!
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    ltminnsltminns Member Posts: 12,569 Arc User
    The News Blog said Account Unlocks for the Rocket and Holo-Emitter. I'm not one for these Pets and 'Griefing' Items but if something is supposed to an Account Unlock it'd better be an Account Unlock.

    Fix this Cryptic. You had an opportunity this Patch to fix some of these bugs but didn't.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
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    trennantrennan Member Posts: 2,839 Arc User
    Checked and confirmed, there's definitely no rocket or holo-emitter in the phoenix pack. I'm a little miffed, too; I saw the first announcement and assumed they were account-unlocks. The character who claimed the reward wanted the Dil but already had the rocket from last year. So now I have 1 toon with 2 rockets and nobody else gets one.

    Then my only guess is, that these were added and the character unlock that they were last year, didn't get changed over to an account unlock this year.
    Mm5NeXy.gif
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    captainbrian11captainbrian11 Member Posts: 733 Arc User
    they need to fix this.
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    jennycolvinjennycolvin Member Posts: 1,100 Arc User
    edited April 2020
    K, I've received an answer to my ticket and the GM suggested I open a thread in the bug reports section of the forum.
    So that's what I did.
    If any of you would like to chime in and add any info, I think that'd be appreciated.
    The thread can be found [url="K, I've received an answer to my ticket and the GM suggested I open a thread in the bug reports section of the forum. So that's what I did. If any of you would like to chime in and add any info, I think that'd be appreciated. The thread can be found here: https://www.arcgames.com/en/forums/startrekonline/#/discussion/1255134/cant-reclaim-toy-rocket-launcher-and-holo-emitter-from-the-fcd-event

    EDIT: corrected the link, as it was to this thread instead of the one in the Bug Reports section. Sorry about that.​​
    Post edited by jennycolvin on
    kv1Ohsx.png
    Not agreeing with someone doesn't give you the right to be an TRIBBLE.

    Ci sono tre tipi di giocatori:
    - quelli a cui non va mai bene niente... e vanno sul forum a trollare;
    - quelli che sono talmente imbesuiti da credere a qualunque cosa i dev dicano, perfino che la luna è fatta di formaggio... e vanno sul forum a trollare;
    - quelli che credono a quello a cui è giusto credere, sono d'accordo con quello con cui è giusto essere d'accordo e sono critici con quello che non va;

    Ai giocatori dei primi due tipi, gratis in omaggio un bello specchio lucente su cui arrampicarsi. E una mazzata in testa per la loro poca intelligenza e compassione verso gli altri giocatori che non la pensano come loro.
    Agli appartenenti al terzo tipo, invece, dico grazie. Anche se non sempre si riesce a mantenere la calma, siete quelli per cui vale la pena incazzarsi.
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    qultuqqultuq Member Posts: 988 Arc User
    I think the link is redirecting back to this thread.
This discussion has been closed.