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Forums > Home› Star Trek Online General Discussion

Quick shout out to the customer service team

godimasgodimas Member Posts: 70 Arc User
edited September 2023 in Star Trek Online General Discussion
Had two issues crop up one right after the other yesterday. One was an account problem, and one was specific to one of my toons. Sent in two tickets, and had a first response for both within 2 hours. One was fixed on the stop, and after a little back and forth just to make sure everyone understood what was going on and what the fix would look like, the second was fixed today.

That's lightning fast compared to other games I have played - and the agents I was working with were super polite and right to the point.

Thank you very much :)
Post edited by baddmoonrizin on

Comments

  • echattyechatty Member Posts: 5,918 Arc User
    Always nice to see Cryptic workers receive praise.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • ncc42662ncc42662 Member Posts: 72 Arc User
    echatty wrote: »
    Always nice to see Cryptic workers receive praise.

    Have to agree... They deserve it occasionally when they are faced with the many negative comments in the forums.
    "The Prime Directive is merely a guideline to help make the right choice" -Vn'dor Phail, Capt
    :: sneezes :: Why is it no-one dusts the bridge on Starfleet vessels?" -Emsil Marat, Glinn
    "We can not interfere in the progression of one's life" -Richard Lynch, LtCdr
  • smokebaileysmokebailey Member Posts: 4,668 Arc User
    ncc42662 wrote: »
    echatty wrote: »
    Always nice to see Cryptic workers receive praise.

    Have to agree... They deserve it occasionally when they are faced with the many negative comments in the forums.

    ^_^ V
    dvZq2Aj.jpg
  • arionisaarionisa Member Posts: 1,421 Arc User
    Hats off to the support team for a job well done
    And hats off to the OP for this post. People are always happy (and quick) to come in and gripe over even the most minor annoyance, but it extremely rare that anyone will take the time to come in and comment about the good stuff.
    LTS and loving it.
    Ariotex.png
This discussion has been closed.