MISSING BODY PARTS IN PREMIUM UNIFORMS ON PREMIUM SPECIES!

houserozhenko

Cryptic, it is insulting how you treat paying customers by ignoring them.
You owe us an apology letter in form of a free revision of the playable species to fix the missing body parts.

I already paid a premium for the playable Klingon species on the Federation side back in 2010.(https://www.engadget.com/2010-02-02-star-trek-online-offers-two-new-races-in-online-store.html )

I also paid a premium to get the Terran Odyssey Outfits from the Mirror Universe Bundle (https://sto.fandom.com/wiki/Mirror_Universe_Bundle )

Now you want us to pay a premium again to get the Terran Odyssey Outfits from the 12th Anniversary Terran Bundle (https://sto.fandom.com/wiki/12th_Anniversary_Terran_Bundle )







There are also other body parts missing in other outfits like this one:


Also there are severe slipping issues with this one even with neutral body slider values:

houserozhenko

Please also fix those bugs. They still exist.

houserozhenko

Still not fixed in the last patch.
Please fix already.

Both, the Federation Klingon Playable Species and the Terran Odyssey Outfit are premium assets!
Please treat them this way!

jenicazarina

Wow... how can there possibly be so many MANY missing body parts? Surely this is an easy fix and should be a priority? I mean, some of these outfits are premium, and should have exceptional quality! We all deserve our $$'s worth!

darthorici

They know! They only fixed the mirror 2409 ones and left Odyssey 2409/2410 alone.

houserozhenko

If I was a staff with the tools and credentials to work on a fix, I would spend my free time to fix it and sneak the fix in without telling anyone.

houserozhenko

Now I am really utterly pissed!

Not only did you not fix the existing outfits, you even forgot the new 12th Anniversary Terran Bundle ones.

This is blatant ignorance of customers and potential customers in the worst way possible.

I think you don't want my money.

revengenceralf

How is this still a problem in 2022? With a new Pack that just cost a hundred bucks worth of zen on sale?

houserozhenko

keepcalmchiveon wrote: »

i started the below thread:
https://www.arcgames.com/en/forums/startrekonline#/discussion/1265743/the-cryptic-challenge

maybe post there and urge cryptic to take on the challenge as well?

I escalated the issue here and in your post one level up. The next level I will go to major media like MMORPG.com if it is not fixed.

Cryptic, this is not how to treat paying customers and potential customers!

I reported this issue since the first set of Terran Odyssey Outfits were released in 2016, via ingame bug report. The only answer I ever got via email was a generic answer to post the bug report again in the forums, so other players can comment on it, which I did multiple times back in 2016 and 2018 and again now because not only the old bugs aren't fixed but also the new 12th Anniversary Terran Outfits are bugged as well.

https://www.arcgames.com/en/forums/startrekonline#/discussion/1219051/missing-body-parts-in-12th-anniversary-exclusive-uniforms-dont-buy

https://www.arcgames.com/en/forums/startrekonline#/discussion/1245959/missing-body-parts-in-premium-uniforms-on-premium-species-dont-buy

I recently edited the subject of those threads to a more common one, so they might gain better recognition, but even in the last patches the bugs were not fixed and there is even no word from developers in any form, that those bugs are worked on, even though your Systems Designer Jeremy Randall and Community Manager Mike Fatum confirmed in one of the last Ten Forward Weekly, that they know about the bugs, and it is because somebody forgot to add those outfits to a specific species. (Timeindex 56 minutes in)

https://www.youtube.com/watch?v=JmnXecZNOag&t=3410s

So I started to escalate this issue a bit more via my Twitter (below), which is normally not my style to make a big wave out of it, but I saw no other way to get you to recognize how wrong you treat your customers and potential customers.

https://twitter.com/StarshipNemo/status/1494964022847889414?s=20&t=ujiFjq2e5jM4JRQqMntTSw

Cryptic, if you don't change your paradigm about quality of premium content, you will loose customers.
I hope Gearbox knows what company they purchased and get you guys up to pace again.

I find it insulting to charge over 175 bucks (125 discounted) for an exclusive costume option, which only has a few more usable outfit pieces and some of them are even bugged. We don't pay your extra labour you have to do because your code is so bad that you need to do everything manually. We pay for what we get, and if it is broken you don't get money!

Frankly I wouldn't mind if you would offer an optional monthly fee, like a "Gold Subscription Model" to secure you a more constant influx of funding and hire more artists and developers to pull your sh*t straight again.

Also releasing the ships separately but the costumes not is a very wrong approach. Please consider releasing ALL outfits (including previously exclusive ones) individually on Mudd's Market, and make sure to treat them as premium content, so the quality is assured across all playable species. This way we could pay you for making individual costume pieces and make them in a better quality.