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Forums > Home› Star Trek Online General Discussion

How to request a refund ?

earwigvr6earwigvr6 Member Posts: 293 Arc User
in Star Trek Online General Discussion
Looking for some advice please guys.

I have not played this game in several months. In fact maybe over a year now. I used to have a monthly sub set up, every 6 months or a year I think it may have been.

Anyway long story short, I have just been charged for my sub again even though I d not play the game anymore :-(

I did not realise it was recurring thing ! I thought I bought a sub for a set amount of time and then when it expired I take it out again, should I wish to do so.

But the money was just taken directly without my say so via PayPal. I guess it's some dirty small print somewhere........

What action can I take please to recover these funds ?

Comments

  • qjuniorqjunior Member Posts: 2,023 Arc User
    Contact customer service ? I know it sounds outrageous... >:)
  • warpangelwarpangel Member Posts: 9,427 Arc User
    Says the Terms of Service:
    ANY APPLICABLE ZEN, FEES AND OTHER CHARGES ARE PAYABLE IN ADVANCE AND NON REFUNDABLE.

    I suppose you can ask customer service anyway, if you want. Just don't be surprised if the above is their answer.
  • comrademococomrademoco Member Posts: 1,694 Bug Hunter
    Or play the game... It's fun :)
    6tviTDx.png

  • lostyuslostyus Member Posts: 208 Arc User
    Word of advice. Try to do it through Cryptics customer service and not through your bank. If your bank recalls the charge then your account could be blocked and you will lose access to every character (and items etc) in this and all Perfect World/Cryptic games.
  • earwigvr6earwigvr6 Member Posts: 293 Arc User
    Refunded already. I was quite suprised at how good they were !

    I do plan to get back into the game at some point down the line. I just got sick and tired of the repetitive grind of everything. The exact same summer thing and the same Xmas thing... I see from this year that nothing has changed.

    Game got very stale for me and ended up being a Banking game where I just tried to get as many millions of credits as possible by buying and selling lockbox items etc....

    I really didn't like the idea of starting a whole new character from scratch with this new thing that started. Hopefully in another 6 months time there will be a lot more for me to actually do :-)
  • lsegnlsegn Member Posts: 594 Arc User
    You can go through your bank/credit card but they will ban your account.
  • UnknownUnknown
    This content has been removed.
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