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Forums > Home› Star Trek Online General Discussion

account restricted due to zen purchase via steam

sewedirsewedir Member Posts: 32 Arc User
in Star Trek Online General Discussion
So i did purchase zen via steam, and my account is restricted, it is more then 5 days, how long more will it take, so the restriction is taken out ?

Comments

  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    5 Days?

    It usually lasts until you log out and back in the first time. If it's still effecting you after 5 days I would open a ticket with support because that's way longer then it's supposed to take.
    Insert witty signature line here.
  • annemarie30annemarie30 Member Posts: 2,698 Arc User
    Funny we never have that issue buying zen from steam
    We Want Vic Fontaine
  • gaevsmangaevsman Member Posts: 3,190 Arc User
    If you are outside US yes, the restriction is one week (i'm outside US), after that, the second buy is 3 days and after that is instant...
    The forces of darkness are upon us!
  • sewedirsewedir Member Posts: 32 Arc User
    gaevsman wrote: »
    If you are outside US yes, the restriction is one week (i'm outside US), after that, the second buy is 3 days and after that is instant...
    I bought them on monday, i take the restriction should taken out on monday, right ?
  • leemwatsonleemwatson Member Posts: 5,517 Arc User
    *SIGHS* Don't use Steam for purchases or playing the game. Use the Arc website and you won't get that hassle. Steam and Arc have zero benefit for the game other than being a portal. The game installs on your computer, so find the startrekonline.exe and use that for launching the game. The original launcher is the best way to get into the game and won't cause any conflicts.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • gaevsmangaevsman Member Posts: 3,190 Arc User
    edited September 2016
    sewedir wrote: »
    gaevsman wrote: »
    If you are outside US yes, the restriction is one week (i'm outside US), after that, the second buy is 3 days and after that is instant...
    I bought them on monday, i take the restriction should taken out on monday, right ?

    Yes, it should, your milleage may vary but it should be lifted on monday, just remember, if you buy anohter zen pack, the time will be added, so you will have to wait more days.. but at least its just the few first times..
    The forces of darkness are upon us!
  • sewedirsewedir Member Posts: 32 Arc User
    leemwatson wrote: »
    *SIGHS* Don't use Steam for purchases or playing the game. Use the Arc website and you won't get that hassle. Steam and Arc have zero benefit for the game other than being a portal. The game installs on your computer, so find the startrekonline.exe and use that for launching the game. The original launcher is the best way to get into the game and won't cause any conflicts.
    I have no desire to arc my credit card number, that is why i am using paypal. But of course when i use paypal with arc it still require credit card. I didn't have that kind of problem when paying for currency in old republic.
  • discojerdiscojer Member Posts: 533 Arc User
    edited September 2016
    leemwatson wrote: »
    *SIGHS* Don't use Steam for purchases or playing the game. Use the Arc website and you won't get that hassle. Steam and Arc have zero benefit for the game other than being a portal. The game installs on your computer, so find the startrekonline.exe and use that for launching the game. The original launcher is the best way to get into the game and won't cause any conflicts.

    Unfortunately, Arc doesn't want to seem to accept PayPal unless you are paying for PayPal with a credit card, which seems to to defeat the whole point of PayPal

    Whereas Steam will accept using your PayPal balance to pay for things.
  • gaevsmangaevsman Member Posts: 3,190 Arc User
    discojer wrote: »
    leemwatson wrote: »
    *SIGHS* Don't use Steam for purchases or playing the game. Use the Arc website and you won't get that hassle. Steam and Arc have zero benefit for the game other than being a portal. The game installs on your computer, so find the startrekonline.exe and use that for launching the game. The original launcher is the best way to get into the game and won't cause any conflicts.

    Unfortunately, Arc doesn't want to seem to accept PayPal unless you are paying for PayPal with a credit card, which seems to to defeat the whole point of PayPal

    Whereas Steam will accept using your PayPal balance to pay for things.

    True, for the same reason i choose Steam, no problem so far, yesterday i just pay for some Zen, it was instant... so it works great... of course, if you dont have patience.. welll.. :smile:
    The forces of darkness are upon us!
  • kodachikunokodachikuno Member Posts: 6,020 Arc User1
    Use the WEBSITE not Arc.... accepts paypal no problem. I know because that's how I get zen
    tumblr_mr1jc2hq2T1rzu2xzo1_400.gif
    tacofangs wrote: »
    STO isn't canon, and neither are any of the books.
  • sewedirsewedir Member Posts: 32 Arc User
    kodachikuno wrote: »
    Use the WEBSITE not Arc.... accepts paypal no problem. I know because that's how I get zen
    When you go charge at the top of the page, and then choose number of zen you want, you are still using arc no matter of if this is launcher or website.
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