My Account was stolen and robbed!!! The Support pages are not working (They do not allow TRIBBLE)

xroninsamuraix

So I get an e-mail last night (While asleep telling me a I.P. was Author to access my account.
I never author another I.P.

I reach out to the support pages, links, live support none of it is working??? So now I’m here and a couple other places looking for help to who how or ideas to reach them./ but OK so I change password today log in and sure e enough all my Zen, Di, and everything is gone. The worst part is they cleaned out our Fleet banks as well.

sqwished

Personally I'd scan your computer for any software that's not supposed there. I.e. malware. Then change all your passwords including your email address. Your only other choice from here is to try and email customer services directly. Not sure how much help the likes of trendy and Co are likely to be in this case. Except for maybe putting you in contact with relevant people directly.

jonsills

Also, if you had purchased ships or anything from those third-party vendors who spam Zone constantly, a) don't do that, and b) check the accounts of any cards you used with that.​​

itpalg

Every password you have ever used that was the same here needs to be changed immediately, and use a unique password for every single website. NEVER use a word easily found in a dictionary. They MUST be random characters: 0-9, @!#$%^&* (what ever the website allows), A-Z, a-z, no less than 8 characters, preferably 15.

https://lastpass.com/

starkaos

itpalg wrote: »

Every password you have ever used that was the same here needs to be changed immediately, and use a unique password for every single website. NEVER use a word easily found in a dictionary. They MUST be random characters: 0-9, @!#$%^&* (what ever the website allows), A-Z, a-z, no less than 8 characters, preferably 15.

https://lastpass.com/

Which is extremely stupid. Phrases are much easier to remember and harder to crack than random gibberish. With random gibberish passwords, most people will need to keep a piece of paper with their password written on it nearby or have it saved in some text file since they won't be able to remember a bunch of random nonsense.

Although, it might have absolutely nothing to do with his password. Letting someone else use their account is a good way for someone illegally accessing your account. It seems to be standard practice now for various computer services to send you an email if a new computer is being accessed. So it is only necessary at a minimum to have a different password for your email, bank account, and other important accounts from a commonly used password. In theory, it should be impossible to access your STO account on another computer without also knowing your email password due to Account Guard.

jonsills

That xkcd reminds me of a moment in Fallout 4. In Quincy, once you've made your way into the police station, you'll find a terminal that was repurposed by Tessa, one of the local bosses, to keep her personal notes. It's unlocked, but the login screen shows you her password - 'justletmetypedammit'.​​

jaguarskx

Unfortunately, it seems it occurred during a holiday weekend in the US so hopefully you can get some type of response from Cryptic support today.

Your account may have been TRIBBLE because you have a key logging or other type of virus on your PC. I would do a full scan of your PC as soon possible if you have not done so already. There are many free anti-virus programs that you can download. I use AvastFree.

https://www.avast.com/en-us/lp-ppc-win-01c?device=c&gclid=COK8reDy-s4CFcQfhgodr7UCHA

I also use the free version of Malwarebytes to scan for malware and trojans as a second line of defense. The free version does not automatically scan your PC so you have manually do it yourself. Click the following link to download the program; scroll down so see the link for the free version.

https://www.malwarebytes.com/mwb-download/


I certainly hope that you did not buy EC or ships from a 3rd party online storefront. You never know if they will use your information without your consent. Additionally, it violates Cryptic's Terms of Service and they can terminate players' accounts if they find out that such purchases are made.

The only other situation that I can think of that may have led to your account being TRIBBLE is if you shared your login ID and password with a friend or family member.


As for passwords, never use randomly generated gibberish that was recommended by itpalg. You will likely not able to easily remember it, therefore you need to write it down. That can lead to three different negative situations:

#1 - You lose that piece of scrap paper you wrote down your password on.
#2 - Someone who lives with you or visits you may see the password if you have it out in the open.
#3 - You save that password in a text file on your hard drive and...
a) - Your PC gets TRIBBLE somehow and the password could be found.
b) - You either accidentally delete the text file or your hard drives crash and you can no longer retrieve your password.


As starkaos mentioned, it is best to use a phrase. It can be whatever as in the post made by [jonsills[/b]. The password could be something like the graphics card in your PC such as "nVidiaGTX980" or maybe a something like "MadeInChina" which is a pretty ubiquitous phrase since it seems everything is made there. Using capitals with the phrase makes it harder to crack. Or "I'llBuyThatForA$1" which is an even more complex password, but easy to remember.

xroninsamuraix

Thank you all I never used a 3rd party. I'm a Lifer and had 14K Zen its gone, I have had no luck in reaching anyone or any kind in Cryptic or Perfect world.