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Forums > Home› Star Trek Online General Discussion

acount security

czertik321#1621 czertik321
czertik321#1621
 Member Posts: 36 Arc User
in Star Trek Online General Discussion
i have one problem, my pc crashed so i have to completly reinstall, pc - so formating hd and new instalation of windows. and here come problem, i cant log on to my old mail, and cant change it to new one, so if i completly reinsal windows, will arc/game secuirity recognize me (loging from same adress) or im screwed ?

Comments

  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    you're screwed. i change browsers or wipe internet files, i gotta redo the pin
  • theillusivenmantheillusivenman Member Posts: 438 Arc User
    It's going to recognize it as a new computer. You can contact customer support and they can change your account email to your new one.
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  • kyrrokkyrrok Member Posts: 1,352 Arc User
    edited January 2016
    I have the same problem too. No way to get to the old email. No way to set things up with my new email. Some of us are one dead computer away from retiring from this game whether we plan to or not.
    Post edited by kyrrok on
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    Yeah, if you can't access the email account, you're pretty much out of luck. Your best bet is to contact support and see if they can help you. Being that you can't verify by email and you'll be on a 'new' PC, I don't know if they will be able to confirm your identity, but it's your only shot.
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  • jbmonroejbmonroe Member Posts: 809 Arc User
    coldnapalm wrote: »
    So...why can't you log in to your old e-mail?!? And if that e-mail was gone, why didn't you update EVERYTHING to your new e-mail right after that? Seriously people, you need to do these things or else, your boned. I'm not even sure what CS can do if you can't verify who you say your are.

    What he said--and whomever your e-mail provider is, they have a means by which you can recover or reset your password after verification by either wireless phone or answering security questions.

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  • czertik321#1621 czertik321
    czertik321#1621
         Member Posts: 36 Arc User
    theillusivenman wrote: »
    It's going to recognize it as a new computer. You can contact customer support and they can change your account email to your new one.

    yeah, will try it.
  • czertik321#1621 czertik321
    czertik321#1621
         Member Posts: 36 Arc User
    coldnapalm wrote: »
    So...why can't you log in to your old e-mail?!? And if that e-mail was gone, why didn't you update EVERYTHING to your new e-mail right after that? Seriously people, you need to do these things or else, your boned. I'm not even sure what CS can do if you can't verify who you say your are.

    well, i can povide my login, old email, wanted new email, and pasword if needed. even time of creation of acount and last login.
  • czertik321#1621 czertik321
    czertik321#1621
         Member Posts: 36 Arc User
    jbmonroe wrote: »
    coldnapalm wrote: »
    So...why can't you log in to your old e-mail?!? And if that e-mail was gone, why didn't you update EVERYTHING to your new e-mail right after that? Seriously people, you need to do these things or else, your boned. I'm not even sure what CS can do if you can't verify who you say your are.

    What he said--and whomever your e-mail provider is, they have a means by which you can recover or reset your password after verification by either wireless phone or answering security questions.

    well, since i created my e-mail more than 10 years ago, thinks like verification by phone didnt existed, and security question ? well, that is realy long time so i forgot it.
  • czertik321#1621 czertik321
    czertik321#1621
         Member Posts: 36 Arc User
    and that remember me, why is no phone number security in this game ?
  • kyrrokkyrrok Member Posts: 1,352 Arc User
    seaofsorrows wrote: »
    Yeah, if you can't access the email account, you're pretty much out of luck. Your best bet is to contact support and see if they can help you. Being that you can't verify by email and you'll be on a 'new' PC, I don't know if they will be able to confirm your identity, but it's your only shot.

    I tried customer service. I got nowhere. They will not help at all.
    czertik321#1621 wrote: »
    and that remember me, why is no phone number security in this game ?

    Because a phone number would imply that there is someone on the other line occaisionally that is actually willing to help with our problems. They are not.
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  • czertik321#1621 czertik321
    czertik321#1621
         Member Posts: 36 Arc User
    kyrrok wrote: »
    seaofsorrows wrote: »
    Yeah, if you can't access the email account, you're pretty much out of luck. Your best bet is to contact support and see if they can help you. Being that you can't verify by email and you'll be on a 'new' PC, I don't know if they will be able to confirm your identity, but it's your only shot.

    I tried customer service. I got nowhere. They will not help at all.
    czertik321#1621 wrote: »
    and that remember me, why is no phone number security in this game ?

    Because a phone number would imply that there is someone on the other line occaisionally that is actually willing to help with our problems. They are not.

    no, i meaned why is not acces code for new computer send to your phone number you will put in acount setup, which will act as another guard in case someone steal your mail/you forgot your mail password. And changing of pw will need aproval from code send to phone.
  • kyrrokkyrrok Member Posts: 1,352 Arc User
    czertik321#1621 wrote: »
    kyrrok wrote: »
    seaofsorrows wrote: »
    Yeah, if you can't access the email account, you're pretty much out of luck. Your best bet is to contact support and see if they can help you. Being that you can't verify by email and you'll be on a 'new' PC, I don't know if they will be able to confirm your identity, but it's your only shot.

    I tried customer service. I got nowhere. They will not help at all.
    czertik321#1621 wrote: »
    and that remember me, why is no phone number security in this game ?

    Because a phone number would imply that there is someone on the other line occaisionally that is actually willing to help with our problems. They are not.

    no, i meaned why is not acces code for new computer send to your phone number you will put in acount setup, which will act as another guard in case someone steal your mail/you forgot your mail password. And changing of pw will need aproval from code send to phone.
    coldnapalm wrote: »
    czertik321#1621 wrote: »
    and that remember me, why is no phone number security in this game ?

    Well...for one thing, it's a pretty big secuirty risk actually. I dislike that everyone seems to go to this for convience...but your phone number is easy as all hell to find out. Pay a website $3.99 and you can get anyone's phone number. Then you can spoof the number to get false verification and then you are boned.

    Then I suppose this is the answer to your question.
  • czertik321#1621 czertik321
    czertik321#1621
         Member Posts: 36 Arc User
    coldnapalm wrote: »
    czertik321#1621 wrote: »
    and that remember me, why is no phone number security in this game ?

    Well...for one thing, it's a pretty big secuirty risk actually. I dislike that everyone seems to go to this for convience...but your phone number is easy as all hell to find out. Pay a website $3.99 and you can get anyone's phone number. Then you can spoof the number to get false verification and then you are boned.

    what you mean by spoof ? how they can do it ?
    but hey, and what if i using anonymous pre-paid number ant not montly fee one ?
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  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    edited January 2016
    I have to wonder, how can you not gain access to your old E-mail? Even if you forgot your password/account name/security question(s), you normally can have that sent to a new E-mail address!

    Also, it helps to write these things down somewhere, use a better E-mail site, maybe use one that can send data to newer phones, etc.

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  • kyrrokkyrrok Member Posts: 1,352 Arc User
    edited January 2016
    Glad I thought of that. :) Not so glad none of it works. :( Not even available for me to even try that actually. :s
  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    Changing a computer or a computer that has died should never stop you from accessing and email address!?

    I mean, I can access all my email addresses from any computer, tablet, laptop or phone in the world, so I don't it...
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  • ltminnsltminns Member Posts: 12,572 Arc User
    If you have pop3 mail it could have been downloaded to the PC and deleted from the server depending on your settings.
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  • czertik321#1621 czertik321
    czertik321#1621
         Member Posts: 36 Arc User
    shadowwraith77 wrote: »
    I have to wonder, how can you not gain access to your old E-mail? Even if you forgot your password/account name/security question(s), you normally can have that sent to a new E-mail address!

    Also, it helps to write these things down somewhere, use a better E-mail site, maybe use one that can send data to newer phones, etc.

    well, since that adreswas created more than 10 years ago, none of this modern features was posible at that time.
  • czertik321#1621 czertik321
    czertik321#1621
         Member Posts: 36 Arc User
    sunfrancks wrote: »
    Changing a computer or a computer that has died should never stop you from accessing and email address!?

    I mean, I can access all my email addresses from any computer, tablet, laptop or phone in the world, so I don't it...

    i can acess to my other mails from any computer, but cant aces to mail adress used for sto. pasword is not accepted.
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  • admrenlarreckadmrenlarreck Member Posts: 2,041 Arc User
    What program did you use to access your email? If it is chrome the password will be saved on the google servers. Other providers may have a way of resetting it as well.
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