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Communication with the players
gholendhor
Member Posts: 447 Arc User
Why have the Devs of STO not released any statement about the server issue of the past two or three days.The Forums are littered with threads about bad servers or unable to connect.Most of the information that is floating in those threads has been coming form players doing their own investigations.The Neverwinter Forums have threads about the same issue but in those cases Neverwinter Devs have been posting information and keeping their players updated.This lack of information on the forums of STO was a problem before many months ago.For a while it seemed they had changed their ways and information on problems seemed to come quickly,but now there is a relapse and the players of STO are left in the dark again.In my opinion if players are informed of a problem as soon as it starts they will be more content to wait out the repairs with patience and understanding.Not informing the players only will make them more frustrated then they already are,and they will be more likely to abandon the game for another.
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long answer: weekend plus problems chances are the devs were busy or at home.
downside to a passionate fanbase can get real toxic real quick. didn't take half a day for people to start losing it and a dev showing saying they don't know why it broke never goes over well.
if I stop posting it doesn't make you right it. just means I don't have enough rum to continue interacting with you.
Daizen - Lvl 60 Tactical - Eclipse
Selia - Lvl 60 Tactical - Eclipse
I too, have on several occasions, been unable to get into the game (not so much this weekend), but when coming to the forums find that it seems to be more of a regional thing rather than an overall problem with the Servers.
Most of the time for me, it's a connection from my IP server (T/W) to the Cogent servers in Boston.
(which seems to be the final stop in the line, before connecting to the actual STO servers)
My uneducated guess is that the Cogent servers get overwhelmed at times, so they (not Cryptic/PWE) throttle back the number of connections to the system on a somewhat rotating basis.
I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
Forever a STO Veteran-Minion
http://katyonthehill.com/cogent-names-names-in-interconnection-tussles/
[qoute]Cogent recently signed interconnection agreements with AT&T, Verizon and Comcast, the three ISPs that accounted for the biggest part of its congested traffic in the run up to the open Internet rules that went into effect June 12.
Since then, Cogent said that Comcast has been opening up new interconnection points.
“What we saw was a rapid rate of port augmentation by Comcast throughout the second quarter and it was only at the end of the quarter that we saw ports running at full capacity,” Schaeffer said. “Now we met with Comcast, we provided our forecasts and there are additional ports being turned up in this quarter. At this point, there are sufficient ports that there is no congestion,” said Schaeffer.
AT&T and Verizon have also been cooperative and rapidly turning up their ports in the third quarter, but at present the ports still remain congested and there are more ports in queue to be turned up, Cogent said.
“We hope that by the end of the third quarter, we will be in the same position [with AT&T and Verizon] that we are currently with Comcast. More ports and no congestion and a road map for additional ports in subsequent quarters,” said Schaeffer.[/quote]
Apparently as of the beginning of this summer there's no congestion at all between Cogent and Comcast. Something may have broken between them the other day but it's not only Comcast users having problems.
All we know is it's been confirmed to be an issue with Cryptic's ISP, not what the issue is specifically.
Someone reminded me the other day: Neverwinter is "their baby". And definitely have more resources, including more paid employees TO be able to keep in touch with players on weekends.
“Tell me and I forget. Teach me and I remember. Involve me and I learn.” -- Benjamin Franklin
1) The M.O.D. needs to contact leadership and tell them if they need more bodies to troubleshoot and possibly fix issues, and the leadership needs to give it to them, this is a product that is entirely service based, three days down is ridiculous and poor product management.
2) Three days without some sort of announcement on the forums? Really? What kind of training does the weekend crew get? http://www.hark.com/clips/vyflpzzqsb-train-this-guy
It would be a waste to have employees from different games to keep forums updated with the same information.
PWE is going to have to task the Cryptic Devs in Neverwinter to post updates to all games forums. It would become a chore, and doubt they would keep doing it.
OR PWE is going to have to allow the "weekend dude" at Cryptic access to the notifications at top of the forums to post the link to the thread they are updating the system status on. They seem very disjointed Cryptic and PWE...not working together and they may not allow cross over with tasks in this way.
OR the first player who finds the thread the Neverwinter Dev is keeping things updated on, could post the link here in the STO General Discussion, so other players could find and read it. You know, kinda like players helping players?
It would be much more productive use of everyone's time...than posting wishful thinking. Takes a lot less words, too.
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NEVERWINTER Dev updates:
http://forum.arcgames.com/neverwinter/discussion/1203025/
“Tell me and I forget. Teach me and I remember. Involve me and I learn.” -- Benjamin Franklin
Regardless though, there's no excuse for no communication on the weekends. That's an MMO's busiest time and it should always be staffed.
Wait a frickin' minute....this isn't even from a DEV...it is a community moderator.
He is PWE....just like Trendy. But he doesn't post community wide, like Trendy does?
So much for an "Arc Community".
“Tell me and I forget. Teach me and I remember. Involve me and I learn.” -- Benjamin Franklin
“Tell me and I forget. Teach me and I remember. Involve me and I learn.” -- Benjamin Franklin
And Trendy's Gone! (on vacation.)
Never notice a server issue from my end over the weekend until I saw this post. However, I won't be an a## like others and said it never happened. The cogent issue is well documented and sorry for those who lagged or couldn't play.
http://katyonthehill.com/cogent-names-names-in-interconnection-tussles/
What communication? There isnt any. At least for some important issues. The devs seem to prefer reddit forums anyway. Aparently becouse these forums are too much for them. Altho, no offence, thats just unprofesional. Again, no offence, but what are you - a 10 year old kid who is afraid to have his feelings hurt or a grown-up mature, professional game designer?
And leaving players in the dark is the usual practice on these forums. They have time and see some unimportant little "things", yet important issues and questions are left hanging to generate confuse and leave players in-doubt. Like players still dont know if the lobi store Temporal Warfare 3pc set skill called Temporal Inversion field not fully working on the latest promo ship Annorax is a bug or WAI? Its stated its a time ship... but is not?? Or that new fail condition from Bug Hunt Elite queue? It was stated, in the same patch that changed this, that elite queues were unchanged. And not even a single and simple answer yes/no if these are bugs or working as intended on the numerous bug reports and threads posted by the players...
I've read that article a few times and it says the interconnection between Cogent and Comcast should be stronger than ever, even though most of the players affected seemed to have been Comcast customers.
Cogent screwed something up. They always do. It's been going on for years with this game and it's almost always a Cogent issue rather than a Cryptic issue.