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Forums > Home› Star Trek Online General Discussion

cant play season 10

antiquesroadshowantiquesroadshow Member Posts: 227 Arc User
edited April 2015 in Star Trek Online General Discussion
Im not excited about season 10 because I cant play it. graphics error.

Fatal Error: Direct3D driver returned error code.
(DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

Technical Details: Sync query 13 0x18e66f80 GetData == 0x887a0005 0
NF 683
D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006

...figures...
Post edited by antiquesroadshow on

Comments

  • xenificationxenification Member Posts: 615 Arc User
    edited April 2015
    antiquesroadshow wrote: »
    Im not excited about season 10 because I cant play it. graphics error.

    Fatal Error: Direct3D driver returned error code.
    (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

    Technical Details: Sync query 13 0x18e66f80 GetData == 0x887a0005 0
    NF 683
    D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006

    ...figures...

    well this looks familar, make sure all your drivers are up to date and I mean check them dont just waffle about "im sure they are" lol because ive done that and i was wrong.

    and do a repair just in case (launcher/game repair i mean).

    "figures" as hard as it is to hear not everything is cryptics fault, Ive been playing just fine.
  • shatteredheartandsoulshatteredheartandsoul Member Posts: 0 Arc User
    edited April 2015
    xenification wrote: »
    well this looks familar, make sure all your drivers are up to date and I mean check them dont just waffle about "im sure they are" lol because ive done that and i was wrong.

    and do a repair just in case (launcher/game repair i mean).

    "figures" as hard as it is to hear not everything is cryptics fault, Ive been playing just fine.


    Driver updates do not correct poor/improper code in games. If anything they further expose broken code from the incompetent cryptic devs.
  • spongsterspongster Member Posts: 1 Arc User
    edited April 2015
    Every time I load the game it goes as far as the character selection screen. when I click "play" it shows the loading screen then just crashes. it worked fine until this new iconian war update. a feedback window pops up and asks to describe what i was doing when it crashed but that window just closes when the game does after about 3 seconds. i dont know how to fix it.
  • xenificationxenification Member Posts: 615 Arc User
    edited April 2015
    shatteredheartandsoul wrote: »
    Driver updates do not correct poor/improper code in games. If anything they further expose broken code from the incompetent cryptic devs.

    *sigh* people like you are useless you're all ***** and no brain, seriously it isn't impossible for something to not be the devs fault, if it was then why the heck are so many people able to play, you know games are a two way street, client and user. sometimes it the client other times its the user sometimes both. which is why i check as much as I can on my end (user) before assigning blame on anyone.

    You should try using your brain although I suppose a majority of the time and based on your posts your too busy trolling to be any use to anyone so meh.
  • xenificationxenification Member Posts: 615 Arc User
    edited April 2015
    spongster wrote: »
    Every time I load the game it goes as far as the character selection screen. when I click "play" it shows the loading screen then just crashes. it worked fine until this new iconian war update. a feedback window pops up and asks to describe what i was doing when it crashed but that window just closes when the game does after about 3 seconds. i dont know how to fix it.

    hmm what GPU and CPU are you using?

    because as many have stated we're doing fine so it could be your hardware isnt up to date, alternatively files can get corrupted during patches so its possible not everything was downloaded completely so try doing a file check/repair on the launcher you may have some missing files. I find it odd that it would CTD so im pretty sure its a missing file issue.
  • desdinova216desdinova216 Member Posts: 34 Arc User
    edited April 2015
    OK I have this problem in TWO cryptic Games now, here and in Neverwinter, unless drivers have been released yesterday or today, they ARE up to date. so clearly it's something that happened to the Games
  • somebobsomebob Member Posts: 556 Arc User
    edited April 2015
    Solution: Boot up STO via Safe Mode (it's in the launcher), and then change your graphic renderer to DX9.

    DX11...is buggy. It has always been buggy. Some times it's far buggier than normal.

    Never play in DX11 mode. You're playing with fire.
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  • xenificationxenification Member Posts: 615 Arc User
    edited April 2015
    desdinova216 wrote: »
    OK I have this problem in TWO cryptic Games now, here and in Neverwinter, unless drivers have been released yesterday or today, they ARE up to date. so clearly it's something that happened to the Games

    clearly, because nobody else is playing the game right now either :) /sarcasm

    the post above mine concerning safe mode is a decent bet.

    and it is actually true that DX11 is buggy (not just in STO).

    and contrary to popular belief no cryptic did not create DX11 lol so you cant give them **** for it.
  • zzzspina01zzzspina01 Member Posts: 313 Arc User
    edited April 2015
    antiquesroadshow wrote: »
    Im not excited about season 10 because I cant play it. graphics error.

    Fatal Error: Direct3D driver returned error code.
    (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

    Technical Details: Sync query 13 0x18e66f80 GetData == 0x887a0005 0
    NF 683
    D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006

    ...figures...

    Ohhh this just happened to me. pretty much at the end of Out in the Cold and
    BAM
    NO STO FOR YOU
    LOL
    I cant brain I have the dumb
  • capemike4capemike4 Member Posts: 394 Arc User
    edited April 2015
    Just got the exact same error message here, too....

    Been using DX11 since I got this PC 17 months ago, and was running STO just fine at this time yesterday; odd, really....
    When in doubt...Gravity Well TO THE FACE!! :D
  • zzzspina01zzzspina01 Member Posts: 313 Arc User
    edited April 2015
    BAM
    NO STO FOR YOU
    LOL
    just happened again at the same point in game. breen invation - deferi dilithium. at the 2nd transport inhibiter.
    :confused:
    I cant brain I have the dumb
  • zzzspina01zzzspina01 Member Posts: 313 Arc User
    edited April 2015
    they know about it and are going to try and fix it.
    http://www.arcgames.com/en/games/star-trek-online/news/detail/9200013-release-notes%3A-april-22nd-2015
    I cant brain I have the dumb
  • drgrendeldrgrendel Member Posts: 9 Arc User
    edited April 2015
    Im having the same issue. Ive tried uninstalling and re installing, Ive checked my drivers, Ive run every kind of performance optimizer Ive got, but it still crashes on the loading screens every time. I just looked at the link above and I saw nothing at all about fixing a bug that is preventing the game from playing.

    Also, about this "safe mode" you guys are talking about, I always crash on the "Iconian war" title page, so that would be before there's a "Safe mode" option. Got any other ideas?

    Is there a way to affect my direct x options from outside of the game?

    D.G.
  • antiquesroadshowantiquesroadshow Member Posts: 227 Arc User
    edited April 2015
    I dont see in those patch notes were there going to fix that issue..
  • zzzspina01zzzspina01 Member Posts: 313 Arc User
    edited April 2015
    antiquesroadshow wrote: »
    I dont see in those patch notes were there going to fix that issue..

    if you had taken any time at all to look at it. the very very very 1st thing on the list was. and this was copy and paste. if you don't believe me you may want to go and read it this time.

    General:
    •Resolved an issue which would occasionally cause maps to crash.

    :eek:
    I cant brain I have the dumb
  • demonicaestheticdemonicaesthetic Member Posts: 3 Arc User
    edited April 2015
    drgrendel wrote: »
    Im having the same issue. Ive tried uninstalling and re installing, Ive checked my drivers, Ive run every kind of performance optimizer Ive got, but it still crashes on the loading screens every time. I just looked at the link above and I saw nothing at all about fixing a bug that is preventing the game from playing.

    Also, about this "safe mode" you guys are talking about, I always crash on the "Iconian war" title page, so that would be before there's a "Safe mode" option. Got any other ideas?

    Is there a way to affect my direct x options from outside of the game?

    D.G.

    Originally Posted by demonicaesthetic
    Stage 1 - Launcher - Options - Safe Mode

    Stage 2 - Once logged into the game, options - set up your graphics prefs as usual, do not 'lower' them, that's not the problem. when setting up the options, make sure the mode is set to 'windowed' not 'windowed full screen' or 'full screen'[

    Stage 3 - Exit the game while making sure the window is NOT maximized

    Stage 4 - re-launch/login as usual, once at the char selection screen you can maximize the window for normal play.

    Stage 5 - Un maximize the window before quiting.

    That *SHOULD* solve the 'crash on logo load screen' problem.
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  • hawkwing43hawkwing43 Member Posts: 1,701 Arc User
    edited April 2015
    Thx demonicaesthetic I will try this when I get back home.
  • x1c3c0ldxx1c3c0ldx Member Posts: 77 Arc User
    edited April 2015
    C:\Program Files (x86)\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\localdata\Gamepefs (open with notepad)
    Modify
    PrefEntry GfxSettings.DeviceType Direct3D9

    C:\Program Files (x86)\Steam\steamapps\common\Star Trek Online\localdata\Gamepefs (open with notepad)
    Modify
    Prefentry SystemSpecs.Isdx11enabled 0
    Prefentry SystemSpecs.Isdx9exenabled 1
    WqFWUHg.png
  • zzzspina01zzzspina01 Member Posts: 313 Arc User
    edited April 2015
    im still crashing at the same point in the same mission. :mad:
    I cant brain I have the dumb
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