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Forums > Home› Star Trek Online General Discussion

Will the lag ever be fixed ?

earwigvr6earwigvr6 Member Posts: 293 Arc User
edited April 2015 in Star Trek Online General Discussion
You simply cannot have so many people with lag issues and do nothing about it !

The game is pretty much unplayable for the vast majority to the point where you can log in, do doff missions, single player story arc and nothing more...

The second you even try and do an STF or two the rubber banding, freezing etc starts up.

You want to get numbers of players up, and this is what the latest Delta Recruit drive is supposed to be about ?

How long exactly do you think a new player is going to stick around when they encounter this ?

It used to be only pre made reasonably high dps groups that lagged but lately even pugged matches suffer and with logs showing that most people in the group are doing around 3-4k dps it's certainly not what I would call high dps ?

Last thing I want to see is this game die off, but if numbers keep falling and players are unable to play the game, then what choices do they have but to no longer play ?

I am currently at that stage right now. I am a gold member who has already subbed more than buying a LTS and spent god knows what on additional zen and I now have a game that I can no longer play.

And I am far from alone.

Rather than this become a doom thread I would rather it be more along the lines of a plea to fix the game that I used to really enjoy playing.

And again...

I am far from alone. :eek:
Post edited by earwigvr6 on

Comments

  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited April 2015
    If you have read the Dev posts they are trying to find the root of the issue - and it is a connection issue outside of their Servers. They are not ignoring it, but every problem does not have an immediate solution simply because we want one.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • mike1027mike1027 Member Posts: 31 Arc User
    edited April 2015
    I'm not trying to be a smart TRIBBLE. but I never get lag ,, while I knock on some wood,,, every week I reset my Comcast router, I clean out my computer. I check the internet speed via internet free program. I don't ever see the lag unless it was like the winter event 2 days it was rubbery. but since no problem.


    I suggest cleaning up your dusty TRIBBLE. do some mantinece and open your ports if u going to get identy thefted they do with them closed or open anyway. and allow the program through your anti virus.
  • jaguarskxjaguarskx Member Posts: 5,945 Arc User
    edited April 2015
    I have not experience much lag recently. At most it lasts one or two seconds the few times I experienced it in the past month or so. It has only happens on ESD or when I was traveling somewhere in sector space.

    However, it would be nice if the PvE queues are a bit more active these days.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited April 2015
    thecosmic1 wrote: »
    If you have read the Dev posts they are trying to find the root of the issue - and it is a connection issue outside of their Servers. They are not ignoring it, but every problem does not have an immediate solution simply because we want one.
    Do you have the link of this post?
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited April 2015
    nandospc wrote: »
    Do you have the link of this post?
    Dev Tracker is your friend: http://sto-forum.perfectworld.com/showpost.php?p=23345091&postcount=15
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • organicmanfredorganicmanfred Member Posts: 3,236 Arc User
    edited April 2015
    My last lag was during the start of the winter event. I am on each day and in have about 150-200kb download.

    Would be interesting to find out if specific regions in America have this problem.. :confused:
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited April 2015
    organicmanfred wrote: »
    My last lag was during the start of the winter event. I am on each day and in have about 150-200kb download.

    Would be interesting to find out if specific regions in America have this problem.. :confused:
    Yeah, it is a strange situation. Some players get on without any issues, others can get on but get slowed/lagged while in the game, and a third group cannot get on at all.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • lordvalecortezlordvalecortez Member Posts: 479 Arc User
    edited April 2015
    I'm in Thailand and until very recently, had been getting my internet through my phone, which was capped at 384 kbps. I generally had no lag as long as STO was the only thing using up my sad sad internet.
    Cheers from Antonio Valerio Cortez III, Half-Celestial Archduke of the Free Marches Confederacy.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited April 2015
    thecosmic1 wrote: »
    Dev Tracker is your friend: http://sto-forum.perfectworld.com/showpost.php?p=23345091&postcount=15

    Thank you :)
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • jellico1jellico1 Member Posts: 2,719
    edited April 2015
    thecosmic1 wrote: »
    If you have read the Dev posts they are trying to find the root of the issue - and it is a connection issue outside of their Servers. They are not ignoring it, but every problem does not have an immediate solution simply because we want one.

    These connect and lag issues did not get BAD until last Tuesdays patch

    I don't think as lot of it is servers at all

    personally I think its the ship trait bugs have returned from the Tuesday patch

    hardly any lag doing ground Qs..............space STfs can be horrible like Kit .when we run 5 man fleet missions it effects everyone on the team over and over infected space as well
    Jellico....Engineer ground.....Da'val Romulan space Sci
    Saphire.. Science ground......Ko'el Romulan space Tac
    Leva........Tactical ground.....Koj Romulan space Eng

    JJ-Verse will never be Canon or considered Lore...It will always be JJ-Verse
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    edited April 2015
    thecosmic1 wrote: »
    If you have read the Dev posts they are trying to find the root of the issue - and it is a connection issue outside of their Servers. They are not ignoring it, but every problem does not have an immediate solution simply because we want one.

    Um, no, it's not 'outside of their servers as when the Black/Blank Launcher issue occurs; and I do a tracert - I get to both the cryptic patchserver and the account server in 15 hops and all the ms response times are between 50 - 116 ms. If their was a routing issue TO the servers, the tracert would fail, or perhaps have high ms response times.

    And the interesting thing about the times I see 'Server Not Responding' - the chatroll works FINE in that chat continues to scroll and I can type messages and see them as well.
    ^^^
    Remember that the chatserver is independent of Cryptic game servers and as you play and move between maps, there's constant interal authentication going on within Cryptic's server infrastructure (the login server, account server, account server, etc.) and when one of those isn't responding properly as you're doing things from your game client on hour PC, bad stuff happens.

    yes, it's intermittent for many, and non-existent for some; but the launcher issues started for most (including Cryptic personnel) on Tues. 4/7:

    Link to a post by the CO CM Trail Turtle:

    http://co-forum.perfectworld.com/showthread.php?p=4701101#post4701101

    when both STO and especially NWO had major patches (STO saw the DR event launch, and NWO launched a major game expansion.)

    From all indications something changed in their server infrastructure and code that almost immediately started causing major issues for some. However, it's clear Cryptic doesn't feel the need to comment now until a lot of treads pop up when it starts hitting a section of the playerbase.
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited April 2015
    jellico1 wrote: »

    These connect and lag issues did not get BAD until last Tuesdays patch
    It might have just started for you since the last patch but these threads have been going on for a long time. There are threads stretching backs weeks and months about this. And I will just point out, again, that I have no lag when I log into the game. No lag, no delays, no DCs. So it is not an issue affecting everyone. It is an issue only affecting some of the player-base.

    Their job now is to find out why I can get in and someone else cannot.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited April 2015
    @plasmanugget yes, lot of people. Every day i'm on, at each hour, i see complains about server lag in the most used chat channels, like the OP described. And for most used, i mean big one, like pestf, nop, dpsxk etc... even in redalert :eek: So, the problem is real, maybe not for everyone, but there is. It's impossible to ignore it since now even devs know and replied about ;)
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • jellico1jellico1 Member Posts: 2,719
    edited April 2015
    thecosmic1 wrote: »
    It might have just started for you since the last patch but these threads have been going on for a long time. There are threads stretching backs weeks and months about this. And I will just point out, again, that I have no lag when I log into the game. No lag, no delays, no DCs. So it is not an issue affecting everyone. It is an issue only affecting some of the player-base.

    Their job now is to find out why I can get in and someone else cannot.

    It effects everyone in our team/fleet doing space STfs

    Our teams are from England and the usa

    we switch characters and endure it over and over

    we do a bug hunt elite..............hardly any lag at all
    Jellico....Engineer ground.....Da'val Romulan space Sci
    Saphire.. Science ground......Ko'el Romulan space Tac
    Leva........Tactical ground.....Koj Romulan space Eng

    JJ-Verse will never be Canon or considered Lore...It will always be JJ-Verse
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited April 2015
    nandospc wrote: »
    @plasmanugget yes, lot of people. Every day i'm on, at each hour, i see complains about server lag in the most used chat channels, like the OP described. And for most used, i mean big one, like pestf, nop, dpsxk etc... even in redalert :eek: So, the problem is real, maybe not for everyone, but there is. It's impossible to ignore it since now even devs know and replied about ;)
    The Devs have posted about it several times. I just linked to yesterday's post. And as I said, it has been an on-going issue. Here is a thread from 3 weeks ago about the issue - 1.5 weeks before the last patch; and there are several threads about it before that thread. The only difference was that the problem was bothering those people 3 weeks ago and it just go around to bother you with the last patch. :)
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited April 2015
    jellico1 wrote: »

    It effects everyone in our team/fleet doing space STfs

    Our teams are from England and the usa

    we switch characters and endure it over and over

    we do a bug hunt elite..............hardly any lag at all
    Which means very little. Sunday night I was online with 81 of my Fleetmates just from my primary Fleet - I have no idea how many might have been on from our other 2 Fleets - and we were all doing events together and no one had lag or DC issues. The only issues anyone talked about was the login queues. So again, it is hitting different groups differently. It is not affecting everyone playing.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • section31agent#8506 section31agent
    section31agent#8506
         Member Posts: 665 Arc User
    edited April 2015
    You want the truth? Cogent is the problem. Add to that the fact that PWE is running Neverwinter and STO on the same server. These "Brilliant" cost cutting measures have led to instability and flat out disconnects. But wait here is the funny part.... There are people who swear they never suffer any of these things so it must be the players fault. We have done everything from ping paths to contacting ISP's to re-installing and nothing works. This is all because Cogent is the problem, PWE went with them because Cogent made them a sweetheart of a deal. Unfortunately that deal took the players down the path of frustration.

    Bottom line THEY don't care about the players. THEY have had over 5+ years to fix these problems and just read the forums. The issues pop up every time there is any update or new content we go back down the same old path.

    Can't log in server's down

    Can't log in stuck in the loading screen of death

    Can't log in must wait in queue

    Yeah, log in....[waits] now disconnected

    Yeah log in, UI Lag and power trays empty

    Um...stuff is missing or reassigned

    Missions borked plus the code is broken and rewards are missing

    Sound familiar? How about the Texas 4 step you know one step forward and three backwards?


    Until we see significant improvement we will continue to think Cryptic doesn't care about us.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited April 2015
    thecosmic1 wrote: »
    The Devs have posted about it several times. I just linked to yesterday's post. And as I said, it has been an on-going issue. [urlhttp://sto-forum.perfectworld.com/showthread.php?t=1406601]Here[/url] is a thread from 3 weeks ago about the issue - 1.5 weeks before the last patch; and there are several threads about it before that thread. The only difference was that the problem was bothering those people 3 weeks ago and it just go around to bother you with the last patch. :)
    Not from last patch lol :D. To be honest, i have lag and rubberbanding issues since the launch of DR, and a lot of my fleeties as well, so... :rolleyes: I'm waiting for a fix, but i can't wait for it forever. I don't want to quit the game, i just want to play smoothly like in the old seasons, simply :P
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • freakiumfreakium Member Posts: 439 Arc User
    edited April 2015
    From what I've witnessed, it seems the lag only happens in places with too many instances. Mostly from the massive population of Delta Recruits. I've been touring around Eta Eridani, ESD, Crystalline Entity, etc. and that is usually where I get lag.

    Now I'm not saying avoid Delta Recruits like the plague but when I go to other destinations that have fewer instances, I hardlt experience any lag.

    I think it's similar to the problem they had with ESD during the Anniversary Event. Too many people crowded in the same area. During said event, when I left ESD, the lag significantly dropped.
    m12Pkoj.png
  • sarosssaross Member Posts: 248 Media Corps
    edited April 2015
    This issue isn't just with their ISP area.

    Myself and several other members from the DPS channels who all see the same sort of issues have run numerous tests. What we found (pre-Delta recruit event), was that the new Startship traits and pilot tree are causing a lot of our lag we see. We have even run two ISA events, 30 minutes apart. One without any of the starship and Pilot traits, and then one with them in all their glory. Members who are typically VERY consistent in their numbers they get. Our run WITH the traits was almost twice the length as that WITHOUT them.

    Now, there was still some lag seen, but it wasn't NEARLY as bad. I have repeated these tests on multiple occasions since this time. Each time yielding the same results. Is Cogent some of their issue, quite possible that they are. But I think they are not looking at how much communication they are sending back and forth between players to server and back to players.

    IE, if you have 2 skills that are stacking and constantly checking for conditions, Pedal to the medal, anchored for example, and times that by 5 players you now have 10 skill updates being sent to the server. Now what occurs? Well the other 4 members of your team receive BUFF updates on from yourself. So the server has to send out those updates to each player. That's 8 skill updates that it is sending out on a regular basis. Right there you have a possibility of 18 reasons for communications to be going back and forth.

    Add in all the other updates, location pointers, and other things on top of this. Add nausea. My personal opinion? While it is nice to know when a teammate has a ship damage or they have leech going on, in the midst of a combat setting, I hardly notice what they have and if I'm healing? well I just slap a general heal or two on said ally and ignore what debuffs/buffs they have.

    Wasted communication.

    As for the traits, to cut down communication between server and player, conditions on each. Is this going to fix all the lag? Of course not. But it just might help eliminate one possible cause, or surprise everyone, and fix it.
    Need help with a mission to beat it? Visit http://pilotreviewshow.com to learn how we can help!

    Top DPS 102k
  • greyhame3greyhame3 Member Posts: 914 Arc User
    edited April 2015
    I tend to notice lag in highly populated instances. Switch to a barely populated one and things are fine.

    Leads me to think that the issue could be with their network code itself, but I honestly have no clue and it would be a pain to figure out.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited April 2015
    saross wrote: »
    cut
    Thanks, you elaborated my thought ;)
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • sarosssaross Member Posts: 248 Media Corps
    edited April 2015
    For me, this has been an issue that started at the anniversary event and not stopped. The DPS board was wiped clean after the plasma nerf, but the re-qualify period has not occurred since then because none of us has been able to get good clean lag free runs since then consistent enough to last more than one or two.

    In fact all of my best runs on the DPS board was running with people who did not have their trees maxed out and running these new skills.

    Is it impacting everyone? No. But i imagine, that when you break it down from those to who see it to those who don't, the difference will be their skills they run and the trees they have done.

    In the runs I have done, we varied to several different countries. With myself being in the US in Michigan. I check each day and my tracerotes are in 39ms time typically.

    Honestly, I'd love to sit with someone at Cryptic and help trace back what is really the cause. Because to me, I love playing. But if I can't play because I do nothing but rubber band in any STF/queued event then where does that leave me?

    I see friends leaving the game and flocking to other games. Honestly what's more important? Growth of the game or making another lockbox or Cstore ship set? If you can't play you won't pay.
    Need help with a mission to beat it? Visit http://pilotreviewshow.com to learn how we can help!

    Top DPS 102k
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited April 2015
    saross wrote: »
    Honestly, I'd love to sit with someone at Cryptic and help trace back what is really the cause. Because to me, I love playing. But if I can't play because I do nothing but rubber band in any STF/queued event then where does that leave me?

    I see friends leaving the game and flocking to other games. Honestly what's more important? Growth of the game or making another lockbox or Cstore ship set? If you can't play you won't pay.

    Eh, that's a recurrent topic on my TS. I mean, "if i can't play at all your contents 'cause of this lag, i will be unable to pay/there is no reason to continue to play your contents". It's just a dead end if they won't fix it...
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • hatchetl4dhatchetl4d Member Posts: 130 Arc User
    edited April 2015
    Today it reached the point where I can't even login anymore.
    [SIGPIC][/SIGPIC]
  • killer1986chriskiller1986chris Member Posts: 382 Arc User
    edited April 2015
    organicmanfred wrote: »
    My last lag was during the start of the winter event. I am on each day and in have about 150-200kb download.

    Would be interesting to find out if specific regions in America have this problem.. :confused:

    This could be a possibility, it would be nice if they set up a region tracker for people to indicate lag/lag free zones to compare. I have personally only have had lag a few times in the year I've played, when I started I had found a new definition of beam overload (had to drop graphics settings to compensate) during the anniversary event I had rubberbanding around the main social zones (started using the mission UI to accept/turn in), and a day or 2 into the recruits I had a single rubberband that took me from the ESD shipyard back to the top of the closest ramp (one jump back so it was insignificant to my overall play).
  • sarosssaross Member Posts: 248 Media Corps
    edited April 2015
    killer1986chris wrote: »
    This could be a possibility, it would be nice if they set up a region tracker for people to indicate lag/lag free zones to compare. I have personally only have had lag a few times in the year I've played, when I started I had found a new definition of beam overload (had to drop graphics settings to compensate) during the anniversary event I had rubberbanding around the main social zones (started using the mission UI to accept/turn in), and a day or 2 into the recruits I had a single rubberband that took me from the ESD shipyard back to the top of the closest ramp (one jump back so it was insignificant to my overall play).

    Something like that could easily be setup on a page with someone who knows Java or some sort of website coding. Or even a list that than reports out to a series of pie/graph charts. The hardest problem is getting either Cryptic to set this up, or getting someone with a server and talent to do it and publishing it wide enough.

    I could easily just use a question with options on the Facebook group I'm admin on but even that only touches about 12,000 members. But that most likely includes those are inactive, never played the game, and other various.
    Need help with a mission to beat it? Visit http://pilotreviewshow.com to learn how we can help!

    Top DPS 102k
  • killer1986chriskiller1986chris Member Posts: 382 Arc User
    edited April 2015
    saross wrote: »
    Something like that could easily be setup on a page with someone who knows Java or some sort of website coding. Or even a list that than reports out to a series of pie/graph charts. The hardest problem is getting either Cryptic to set this up, or getting someone with a server and talent to do it and publishing it wide enough.

    I could easily just use a question with options on the Facebook group I'm admin on but even that only touches about 12,000 members. But that most likely includes those are inactive, never played the game, and other various.

    I'd assume it's not too hard... The WHO I believe it was, was tracking the latest flu virus using google maps I think and this would be a bit of the same idea. We could get people to maybe use red, yellow, and green indicators. Red = unplayable, yellow intermittent lag but manageable, and green for those of us with little to no issues... If need be start looking at ISPs of users as well in those areas etc (ISPs are known for hating gamers and netflix users after all)
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