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What is the Arc Client?
Install Arc

Out-of-Game Chat via XMPP

QQ Member Posts: 252

NOTE: You must be a Gold Member to be able to use this feature.

Below, you'll find the instructions for how to connect to our in-game chat server using Pidgin, which is the IM client we use here at Cryptic, however, this should also work using Trillian, or any other client which supports XMPP chat.

If you're not currently signed up for Tribble, and wish to check this feature out, you can sign up for Tribble [URL=" http://www.arcgames.com/en/my/character/copy/sto

Pidgin Setup

1. Start your Pidgin client.
2. Click on Accounts > Manage Accounts.
3. Click the Add button.
4. On the Add Account dialog fill out the following:
1. Protocol: XMPP
2. Username: <Account Name> (The login name used for CO Live/Holodeck)
2a. If your Account Name is an email address, substitute the "@ for a \40" (e.g. name\40name.com)
3. Domain: CrypticSpace.com
4. Resource: <Anything> (Equivalent to character name in game)
5. Password: <Your Account Password>
5. Check Remember Password (if desired).
6. Click Add.

Using Pidgin

Adding Friends

1. Click on Buddies>Add Buddy
2. Select your XMPP account you want to add the friend to.
3. Input your buddies username/handle (ex. Lfalls)
4. Click Add.
5. You can now double click on your buddies name to open an IM chat window!
6. Note: You cannot currently specify what group you want your buddy in.

Joining Chat Channels from a List

1. Click on Buddies>Join a Chat
2. Select your XMPP account.
3. Click Room List>Find Rooms to list all rooms with someone in them
4. Double click on a listed room to join!

Joining/Creating Chat Channels Manually

1. Click on Buddies>Join a Chat
2. On the Join a Chat dialog add the following:
1. Account: <Your XMPP account>
2. Room: <Name of room to join/create>
3. Server: channels.crypticspace.com
4. Handle/Password: For private rooms
3. Click Join!

Known Issues

* Friends may not show as online until they change zones in game or relogin.
* In game Location in social panel displays as "Instant Messaging #0"
* Users can be on both XMPP and in game - Messages are sent to both.
* Cannot currently join more than 6 custom chat channels at a time.


Q: Why can't I see my friends?
A: In Pidgin your offline friends do not show up by default. To make them show, choose Buddies -> Show -> Offline Buddies

Q: Why does my account name show up in chat instead of my handle name?
A: Some clients, such as Trillian, show your account name in your chat window, but other users will see your handle name.
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