Can Cryptic please make an Official statement about disconnections from servers

stuart1965

It might be asking alot but I hope cryptic will finally accept they have a problem with their servers that keep disconnecting many from the game. I know that Cogent has been a problem here because of some dispute with verizon.
What is cryptic going to do about this acute awful problem with cogent?
As well as server problems all the time, it seems that cogent are taking it out on players of STO by throttling internet traffic it seems. If this is so, Its unjust and very unfair.
Has cryptic ever thought of changing to a more reliable ISP?
I'm sure if they did, and it proved reliable, there would be less complaints on the site.
The ARC site itself seems to work fine, its the STO servers that are disconnecting players from the game.
Cryptic and Cogent need to sort this awful problem out, and stop taking it out on players.

askray

stuart1965 wrote: »

It might be asking alot but I hope cryptic will finally accept they have a problem with their servers that keep disconnecting many from the game. I know that Cogent has been a problem here because of some dispute with verizon.
What is cryptic going to do about this acute awful problem with cogent?
As well as server problems all the time, it seems that cogent are taking it out on players of STO by throttling internet traffic it seems. If this is so, Its unjust and very unfair.
Has cryptic ever thought of changing to a more reliable ISP?
I'm sure if they did, and it proved reliable, there would be less complaints on the site.
The ARC site itself seems to work fine, its the STO servers that are disconnecting players from the game.
Cryptic and Cogent need to sort this awful problem out, and stop taking it out on players.

1) It's been posted many times before, including comments from staff on both the DE boards and here.
2) Changing ISP's is not exactly "oh lets flip a switch" it's dependent on what the data center offers. And no, switching DC's is not exactly simple to do.
3) It's not always cogent but something in-between which is way out of their control.

stuart1965

Thanks for responding Ray.

bjs1981

are there any current issues? because i all of a sudden have not been able to launch arc ever since i got home from a buddy's house. worked fine while i was there.

shevet

I went four days without getting disconnected, last week. Four glorious days.... It's back to normal now, of course. DC'ed twice this morning already.

It's not always Cryptic's fault - there are many, many things that can go wrong with our connections, most of them not under Cryptic's control. And previous threads have established that they're aware there's a problem.

Having said which... they will only be aware that the problem is continuing if, well, we continue to complain about it. So it's reasonable for us players to keep on moaning. Sorry, but there it is.

js26568

You won't get an official Cryptic statement on server disconnections. People keep raising this issue and no official responses are forthcoming.

Even when a Dev was disconnected during a live-stream, nothing was said. The approach will be to avoid discussing the issue while quietly suggesting that it COULD be the player's fault.

shevet

... make that three times this morning....

noshuffle

askray wrote: »

1) It's been posted many times before, including comments from staff on both the DE boards and here.
2) Changing ISP's is not exactly "oh lets flip a switch" it's dependent on what the data center offers. And no, switching DC's is not exactly simple to do.
3) It's not always cogent but something in-between which is way out of their control.

I understand and agree with your concerns, but if your ISP is constantly giving you headaches, it's about time to start thinking about switching ISP and plan it. That is a logical, even natural process. To be honest, if that process is simple or not, isn't our problem. All we want is a smooth service from your side, which you are failing to provide us.

js26568

noshuffle wrote: »

I understand and agree with your concerns, but if your ISP is constantly giving you headaches, it's about time to start thinking about switching ISP and plan it. That is a logical, even natural process. To be honest, if that process is simple or not, isn't our problem. All we want is a smooth service from your side, which you are failing to provide us.

Askray doesn't work for Cryptic/PWE so his statement wasn't an official one. Don't give him a hard time

shevet

... and five times so far this afternoon, which is getting exceptionally bad. I mean, I've been disconnected more times than I've had my boff slots emptied, and usually it's the other way about.

Since I can see other bits of the Internet just fine (this bit, for instance), it's hard to believe the problem is entirely on my end.

xaviermace86

askray wrote: »

3) It's not always cogent but something in-between which is way out of their control.

It's not under their (Cryptic's) direct control, but it is up to them to push the drive to fix it. It's not easy, but it can be done. I've been on Cryptic's side of this issue before.

1) Company gathers data (trace routes) from their customers and determines the issue looks to be (mostly) Cogent's servers.
2) Company calls their ISP and explains they are experiencing connectivity issues that's impacting their business. This is key as it's what gets the ISP actually motivated. ISP's don't care if one residential customer is having issues playing a game. But when an ISP is being accused of impacting a companies business, they take it more seriously.
3) ISP confirms they can see the issue and are happy that it's not them.
4) ISP contacts Cogent and yells at them a bit. ISP wields an even bigger stick because they can argue any of their clients traversing those hops are impacted.

In my experience, one of two things happen. Either the at fault company fixes their TRIBBLE or your ISP routes around the problem area. Does that happen quickly? No, not usually. But that doesn't mean you don't do it.

Yeah, I've seen their statements of "it's not our fault". While that is true, that doesn't help their customers that are experiencing issues.

jellico1

just by listening to people on our teamspeak and a few friends ...people oversea's have more disconnects than usa based users on the average

for a few days it hit me badly but everyone else as well

lindaleff

Here is some scenarios for you.

You are playing Khitomer. You reach the very end where you are fighting Donatra. You, and a few of your team members, get hit with Server not Responding, and are disconnected. You all log back in, only to find that not only do none of you get rewards, but all of you also get that 1-hour ban. At which point, you run into the other problem. You didn't CHOOSE to leave the match. The servers KICKED you, and then hit you with the ban BECAUSE the servers decided to kick you.

Now let's imagine you are the one and only person that didn't get disconnected. And because the severs decided to use THAT moment to disconnect everyone, you are forced to either solo Donatra, or just quit.

Yes. Something definitely needs to be done about these servers.

tfomega

cryptic spend money to have multiple data centers and a WAN where we could connect to servers nearest our geographic location i.e. cluster farm? Yeah right.. they are too busy draining you for every penny to worry about your gameplay experience lol... cryptic has used cogent as a scapegoat for years! Search for old forum threads about networking problems and you'll see posts made years ago about the same thing.

tfomega

Likewise, it isn't like cryptic will spend money on amazon cloud services or anything that have the ability to provide WAN capability or anything.. they want to make sure their profit margins are the highest they can be in spite of your enjoyment of the game.

armageddon771

I was recently Running bug hunt when all 5 of us got disconnected simultaneously :eek: (by the time we got back the alarm bug had gotten away and we failed :mad: ) we were form 3 different country's on 2 different continents. There is no way that was anything but cryptic fault, how can they continue to deny that there is a problem?

millimidget

stuart1965 wrote: »

It might be asking alot but I hope cryptic will finally accept they have a problem with their servers that keep disconnecting many from the game.

What type of "disconnects" are you talking about? The various loading screen CTDs? You individually being disconnected? Those instances where you log back in and realize entire in-game or real-world regions were simultaneously disconnected?