test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

Communicating Skills! (Server Condition)

plvoyplvoy Member Posts: 62 Arc User
edited November 2014 in Star Trek Online General Discussion
Hey Folks,

I know sometimes stuff can go wrong, not work as planned, etc.. As a Customer paying for Content I have t say:
You have not only 1 Community Manager on staff...
Have someone on here posting something about the nature of this outage. People might understand, you know..
I just dont feel too comfy with all that silence going on :mad:

Greetings
=/\= Redacted =/\=
Post edited by plvoy on

Comments

  • prediwave1prediwave1 Member Posts: 76 Arc User
    edited November 2014
    I wonder if it the same type of problem that causes the patched game to ever work on the first attempt. I assume they test it on some kind of test server?
  • plvoyplvoy Member Posts: 62 Arc User
    edited November 2014
    honestly I dont want to wonder, thats why I need someone to say whats happening and with a possible ETA. Its not an impossible thing to ask...
    =/\= Redacted =/\=
  • vawlkusvawlkus Member Posts: 348 Arc User
    edited November 2014
    Even a "something unexpected happened during the maintenance, and we're working to solve the problem" would be nice guys.
  • guilli88guilli88 Member Posts: 0 Arc User
    edited November 2014
    Server admin(s) and engineers are too busy determining the cause of the issue and fixing it to contact the community manager who sits in an entirely different officer or even building.

    Patience. I much rather have the appropriate teams not interrupt their work just to indulge out curiosity.

    Being a server admin or even general IT monkey is painful enough, give them some slack.
    sig

    http://img825.imageshack.us/img825/5451/om71.jpg

    It is a peculiar phenomenon that we can imagine events that defy the laws of the universe.
  • plvoyplvoy Member Posts: 62 Arc User
    edited November 2014
    I am that "monkey" myself, I never let my Users in the dark like that :mad:
    =/\= Redacted =/\=
  • UnknownUnknown
    edited November 2014
    This content has been removed.
  • suuperduudesuuperduude Member Posts: 367 Arc User
    edited November 2014
    vawlkus wrote: »
    Even a "something unexpected happened during the maintenance, and we're working to solve the problem" would be nice guys.

    I even looked on FB, since they don't post anything here....and nothing there.


    T minus 300 seconds and counting......
    --
    Lion Heart of Hammer Squadron
  • suuperduudesuuperduude Member Posts: 367 Arc User
    edited November 2014
    guilli88 wrote: »
    Server admin(s) and engineers are too busy determining the cause of the issue and fixing it to contact the community manager who sits in an entirely different officer or even building.

    Patience. I much rather have the appropriate teams not interrupt their work just to indulge out curiosity.

    Being a server admin or even general IT monkey is painful enough, give them some slack.

    After waiting my 3000000, er 300, seconds:


    Community Managers such as Smirk are the front men for Cryptic...to give us information........not to fix the server.

    The admin doesn't have to talk to us, I'd rather they not. I find admin types to not be very tactful.
    --
    Lion Heart of Hammer Squadron
  • palinel69palinel69 Member Posts: 5 Arc User
    edited November 2014
    Completely unexceptable and pathetic customer service.

    In todays information age there is NO NO excuse for leaving the customer base is the dark like this.

    I DEMAND the Customer Service Manager be FIRED !!!!!!!!!!!!!!!

    more workers then jobs, FINE a better worker or you will not have Customers to produce you damn pay checks.
  • gulberatgulberat Member Posts: 5,505 Arc User
    edited November 2014
    They DID post something except it is called "Holodeck Warpcore Issues" or something like that.

    Christian Gaming Community Fleets--Faith, Fun, and Fellowship! See the website and PM for more. :-)
    Proudly F2P.  Signature image by gulberat. Avatar image by balsavor.deviantart.com.
  • nightshrieknightshriek Member Posts: 8 Arc User
    edited November 2014
    As you people probably know they did maintianence today and they Tweeted the servers where back up but it won't let me log in. HELP
  • atlmyklatlmykl Member Posts: 305 Arc User1
    edited November 2014
    palinel69 wrote: »
    Completely unexceptable and pathetic customer service.

    In todays information age there is NO NO excuse for leaving the customer base is the dark like this.

    I DEMAND the Customer Service Manager be FIRED !!!!!!!!!!!!!!!

    more workers then jobs, FINE a better worker or you will not have Customers to produce you damn pay checks.

    As a troll I just fired you. I guess we need to FINE a better troll.

    Also this is from the STO launcher
    We are aware of this issue and currently working on bringing the server back online as soon as possible.
  • palinel69palinel69 Member Posts: 5 Arc User
    edited November 2014
    that is not enough and you know that


    Troll fail try harder


    there is NOT an ETA, nothing mention at all of problem or anything, that is not ok.


    But do not worry, I did not limit my rage to a post as a retired professional I made sure to CALL them , spoke directly to the supervisor and expressed my disgust with the lack of proper Customer Service.


    I do not care if others like it or not, I will not kiss TRIBBLE and I demand excellence in products I pay for.
  • mersemerse Member Posts: 52 Arc User
    edited November 2014
    I'm only annoyed because I got a weird message today and I'm concerned if my acc was TRIBBLE. But now I can't check it out. The waiting is killing me...
  • psychoplattpsychoplatt Member Posts: 285 Arc User
    edited November 2014
    be careful

    if u say anything negative about the Glorious 24h a day responding Smirk or Trendy u risk a ban

    Don'T even think about u can get fired if u do your Job like them - ur save :(
    nice u wasted so much time in your sig - i do not see it anyway :)
  • c3141pwac3141pwa Member Posts: 0 Arc User
    edited November 2014
    psychoplatt wrote: »
    be careful

    if u say anything negative about the Glorious 24h a day responding Smirk or Trendy u risk a ban

    Don'T even think about u can get fired if u do your Job like them - ur save :(

    I think my universal translator is malfunctioning.
Sign In or Register to comment.