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The "apology"

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  • puttenhamputtenham Member Posts: 1,052 Arc User
    edited November 2014
    ungrateful? here's a newsflash for ya...we pay them moron. they don't make the game out of the kindness of the hearts, they don't offer it up for free. gratitude for something you pay for is facepalm worthy.

    should i be grateful for taxes? my internet bills? well? cryptic/pwe is a business. they are in the business of entertianment...so should i be grateful to movie studios and theatres as well? cable stations?

    i do love you white knights...you just don't realize how silly you are and for that reason make easy targets vs anyone with logic.

    but one of the absolute stupidist things you do in the name of defending the game...is tell others to leave which if they did HURTS the game

    this 100 percent..

    in my travels on this forum I have been both gratefull at times, and ungratefull (as the white knight puts it). I tell it like it is.. I could understand peoples defense if only a few people were upset with the game, or the lack there of. you could say its just a few sour grapes. but the naysayers continue to grow, and grow they have. just a few years ago, it was a handful of peeps. now its half the posters, if not more.

    the above shows to me that there is a problem. even if cryptic doesn't listen to each rant, or know what each rant is about, they should understand that something is amiss, that there may in deed be a problem.

    to the white knights of the cryptic forums, I will concede that not every complaint has validity. and that not everything is always in dire streights. but to think that nothing is wrong ever with the game, well, that is very silly to think. and further more, to think that cryptic shouldn't be accountable for said problems is even more laughable. I have spent way more in this game than any other game I have played. do I think I have gotten my moneys worth... no.... why did I spend the money, well, I was making investments towards a future for the game I thought would come. it has not, nor do I see it coming. am I "mad" because I havnt gotten what I think is my worth out of it. not really, more disappointed.. but, the fact that I have turned probably 20 players away from actually trying the game because I was upfront and honest with them about it, says a lot.

    there was a thread a few days ago asking if you would recommend the game to others.. I would say with the bulk of the thread that I read, it was a resounding no. that says a lot.

    getting back on track with the thread, is this im sorry from the ep good. well, its never bad to have anyone admit to doing something wrong.. however, in the past we have had situations like the 4 year anniversary event. an event that had record numbers of people showing distaste for what they had done.. devs kept stating that they were listening, and that nothing was set in stone.. however, a few weeks later when the event hit, not a single thing had changed.. which basically showed that they were listening, and things could change, but they don't care, and nothing is going to change. to me, Deangelo apologized, cool, he gave the points back to peeps, cool. however, the underlying problem is still open. the massive gaps in leveling and story content, which is still pushing players to find a way to make that gap not feel so long. cryptic has a way of going from one extreme to another. never really landing in a happy medium that keeps everyone happy.

    the original ops post is right on.. great point.. its about time cryptic learns how to be a business in a world of consumers.. (maybe starting with some shred of customer service)..
  • janus1975janus1975 Member Posts: 739 Arc User
    edited November 2014
    I don't care if somebody is blatantly shoplifting from Wal-Mart, there is a more appropriate way to handle it than that.

    Violators don't need to be punished or humiliated by your employees in any business, ever.

    Part of that is handing things off to the legal system. Part of that is making sure that when you do have internal security, the guy tackling the shoplifter is NEVER mistaken for the cashier whose job is to be friendly to everyone. Part of that is budgeting for theft and accepting losses do to it.

    It isn't the job of people in business to be the fairness police and I think if gamers and game designers got that, we'd have fewer gamergate debacles.

    I thought of a way to put what happened into a 'real world' example when it happened...

    It's like going into a store (like Walmart), and wanting to get say, some towels. There are the towels on the shelf at full price, and some in a clearance basket at a discount.

    The basket ones seem to be the same as the ones on the shelves, people are confused. Some point it out to the store manager, "Hey, this and that are the same... but the ones in the basket are the old price and the ones on the shelves are at a higher cost". The store manager ignores the issue and walks off.

    What are people to do?

    People all go for the clearance basket. The full price towels remain on the shelves, as the clearance basket is emptied. The store manager finally recognizes that this is indeed a problem.

    The right way to address the situation would be to check the towel pricing and change it. Instead, the store manager decides that the shoppers should have 'known' the price was wrong, and thus they are shoplifters.

    And this is where it gets truly bizarre.

    Rather than cutting supply, or announcing that the towels are no longer at that price, the store manager instead orders security to run out into the street and start checking for people with that type of towel.

    If someone has any, they are to then check how much money they have on them.

    They are then to run back into the store, with a count of towels and cash.

    The store manager then makes an averaging calculation to work out how much money the 'average' shopper has on them, and anyone with more than that, he deems to have "stolen" (i.e. paid discount for) the towels.

    Then the security goes out and takes the towels away from people. Followed by issuing an announcement that anyone who got the towels at the discounted price are thieves, and they know who they are, by working out that people with more money must be guilty of somethin' :eek:

    Seriously, just picture that happening in the real world. It should be done for the next Candid Camera show... people will be screaming in laughter at how utterly idiotic that idea is.
  • banshirbanshir Member Posts: 104 Arc User
    edited November 2014
    janus1975 wrote: »
    I thought of a way to put what happened into a 'real world' example when it happened...

    It's like going into a store (like Walmart), and wanting to get say, some towels. There are the towels on the shelf at full price, and some in a clearance basket at a discount.

    The basket ones seem to be the same as the ones on the shelves, people are confused. Some point it out to the store manager, "Hey, this and that are the same... but the ones in the basket are the old price and the ones on the shelves are at a higher cost". The store manager ignores the issue and walks off.

    What are people to do?

    People all go for the clearance basket. The full price towels remain on the shelves, as the clearance basket is emptied. The store manager finally recognizes that this is indeed a problem.

    The right way to address the situation would be to check the towel pricing and change it. Instead, the store manager decides that the shoppers should have 'known' the price was wrong, and thus they are shoplifters.

    And this is where it gets truly bizarre.

    Rather than cutting supply, or announcing that the towels are no longer at that price, the store manager instead orders security to run out into the street and start checking for people with that type of towel.

    If someone has any, they are to then check how much money they have on them.

    They are then to run back into the store, with a count of towels and cash.

    The store manager then makes an averaging calculation to work out how much money the 'average' shopper has on them, and anyone with more than that, he deems to have "stolen" (i.e. paid discount for) the towels.

    Then the security goes out and takes the towels away from people. Followed by issuing an announcement that anyone who got the towels at the discounted price are thieves, and they know who they are, by working out that people with more money must be guilty of somethin' :eek:

    Seriously, just picture that happening in the real world. It should be done for the next Candid Camera show... people will be screaming in laughter at how utterly idiotic that idea is.

    Funny how you brought up Wal-Mart. Here's a REAL real world example involving Wal-Mart. A glitch gives food stamp users unlimited spending limits. People clear the stores out. Wal-Mart doesn't try to stop them.

    http://www.cbsnews.com/news/ebt-benefit-card-glitch-sparks-walmart-shopping-sprees-in-louisiana/
  • pulserazorpulserazor Member Posts: 590 Arc User
    edited November 2014
    zeus16nbs wrote: »
    I posted this in another thread but thinking more on this, IMHO this topic deserves it's own thread.

    While the apology was a "step" in the right direction, it is just a "step".

    Anytime a company berates it's own customers and it takes a week of rage by the customers for the "company" to apologize, then someone in-charge needs to re-evaluate several things.

    1) The "company" exists to provide goods or services that it's customers want and in return it profits and grows.

    2) Satisfied customers are the only way to make the "company" grow and profit.

    3) Employees of the "company" represent the "company" when they communicate with the "company's" customers at ALL TIMES!

    4) Fail to listen to customers and the "company" fails.

    5) Not all customers in the world are the same. What sells in one part of the world does not mean it will sell everywhere. The "company" needs to have several different models of goods and services to reach a world wide customer base.

    6) Forcing customers to buy what the "company" wants is a plan for failure.

    7) Providing what customers want is a plan for success.

    8) In a crisis, lack of communication turns a crisis into a disaster for the "company".

    9) When customers stop using the "company's" goods or services the "company" starts to fail.

    10) Not learning from past "company" mistakes causes the "company" to repeat mistakes and lose customers.

    11) Customer trust and loyalty should be the one of the highest priorities of the "company".

    12) Quality of the "company's" goods or services should never be compromised. A rush to market has the potential to fail as much as succeed.

    I would suggest that the people in-charge at Cryptic and PWE take some time and look at the path Star Trek Online is headed and ask themselves one question,

    Would I, as a customer, want to buy the "company's" goods and services in it's current state?

    Speaking as one of your "whales", I am trying to answer that question for myself right now and so far the answer "Does not bode well".

    Zeus

    WHAT

    ARE

    YOU

    ON

    ABOUT


    what apology? maybe you should spend more time making sense.
  • voporakvoporak Member Posts: 5,621 Arc User
    edited November 2014
    pulserazor wrote: »
    WHAT

    ARE

    YOU

    ON

    ABOUT


    what apology? maybe you should spend more time making sense.

    http://sto-forum.perfectworld.com/showthread.php?t=1282041

    How's life under that rock?
    I ask nothing but that you remember me.
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  • pulserazorpulserazor Member Posts: 590 Arc User
    edited November 2014
    ungrateful? here's a newsflash for ya...we pay them moron. they don't make the game out of the kindness of the hearts, they don't offer it up for free. gratitude for something you pay for is facepalm worthy.

    should i be grateful for taxes? my internet bills? well? cryptic/pwe is a business. they are in the business of entertianment...so should i be grateful to movie studios and theatres as well? cable stations?

    i do love you white knights...you just don't realize how silly you are and for that reason make easy targets vs anyone with logic.

    but one of the absolute stupidist things you do in the name of defending the game...is tell others to leave which if they did HURTS the game

    this is the kind of post I would report for moderation if I could, but I cant, so I guess its okay for everyone except me to call someone a moron.
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  • prierinprierin Member Posts: 7 Arc User
    edited November 2014
    zeus16nbs wrote: »
    I posted this in another thread but thinking more on this, IMHO this topic deserves it's own thread.

    While the apology was a "step" in the right direction, it is just a "step".

    Anytime a company berates it's own customers and it takes a week of rage by the customers for the "company" to apologize, then someone in-charge needs to re-evaluate several things.

    1) The "company" exists to provide goods or services that it's customers want and in return it profits and grows.

    2) Satisfied customers are the only way to make the "company" grow and profit.

    3) Employees of the "company" represent the "company" when they communicate with the "company's" customers at ALL TIMES!

    4) Fail to listen to customers and the "company" fails.

    5) Not all customers in the world are the same. What sells in one part of the world does not mean it will sell everywhere. The "company" needs to have several different models of goods and services to reach a world wide customer base.

    6) Forcing customers to buy what the "company" wants is a plan for failure.

    7) Providing what customers want is a plan for success.

    8) In a crisis, lack of communication turns a crisis into a disaster for the "company".

    9) When customers stop using the "company's" goods or services the "company" starts to fail.

    10) Not learning from past "company" mistakes causes the "company" to repeat mistakes and lose customers.

    11) Customer trust and loyalty should be the one of the highest priorities of the "company".

    12) Quality of the "company's" goods or services should never be compromised. A rush to market has the potential to fail as much as succeed.

    I would suggest that the people in-charge at Cryptic and PWE take some time and look at the path Star Trek Online is headed and ask themselves one question,

    Would I, as a customer, want to buy the "company's" goods and services in it's current state?

    Speaking as one of your "whales", I am trying to answer that question for myself right now and so far the answer "Does not bode well".

    Zeus

    I appreciate what you're saying here. I really do. However, there is one thing that is bugging me about your post...

    It's 'its' when possessive, not it's. It's is a conjunction of 'it is' whereas 'its' infers that the following is a possession of the subject.

    i.e. It's two o'clock according to its watch.

    Not trying to be a grammar police here... this just happens to be one of the few things that irritated me to no end. :)

    Other than that, I agree with your post 100%
    [SIGPIC][/SIGPIC]
    You will forever be missed and never forgotten.
  • pulserazorpulserazor Member Posts: 590 Arc User
    edited November 2014
    voporak wrote: »

    That is the apology he is talking about? Are we still on about that?

    This guy and everyone who gets on his wagon need to direct this energy toward something productive
  • iconiansiconians Member Posts: 6,987 Arc User
    edited November 2014
    pulserazor wrote: »
    This guy and everyone who gets on his wagon need to direct this energy toward something productive

    Hey now, let's not get too crazy with the ideas here...
    ExtxpTp.jpg
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  • prierinprierin Member Posts: 7 Arc User
    edited November 2014
    I would like to thank the players who took the time to report problems with the Specialization Point removal last Thursday through the Customer Service ticket system. It really helped in being able to track and take care of everyone.

    In the process of reviewing each person’s ticket, we did indeed find that there were a few customers who did not take advantage of the power-leveling bug and yet had Specialization Points removed. There were also a few who managed to use the bug and were not penalized.

    After considering the situation, we have decided that rather than doing another round of corrections a week after the problem event, that we will restore the points to all characters that had them removed. As of the time of this posting, all characters should have had their missing points restored.

    I sincerely apologize on behalf of the Star Trek Online team for both the original bugs and the error of penalizing some customers incorrectly.

    Stephen D’Angelo
    Executive Producer
    Star Trek Online

    Wow... I mean, I wasn't penalized but wow.... now hopefully he's laid a somewhat heavy hand on the devs that caused this entire mess on the first place.
    [SIGPIC][/SIGPIC]
    You will forever be missed and never forgotten.
  • coolheadalcoolheadal Member Posts: 1,253 Arc User
    edited November 2014
    I still feel the CEO needs to step in so everyone can get back to normal. Otherwise doesn't seem like anything has changed. Scoring system in place is odd now I just keep on hitting targets to go poof! Ground attacks at the Adventure Zone is getting crazy all you do is run shoot and run shoot and run shoot and so on.

    Everyone camps out there well in certain maps they do too take control of some mini missions where the river and bridge is. I go there and run back and forth and just shooting my pistol rapidly. Then more on to the next mini mission. After that just run around until you get to the the unstoppable Vaadwaur that has the thing inside him. I had to use my favorite pistol to take him down.

    I see none of us here going to let what happen last month to past. As most of us all here take this game very seriously. Others can't understand why? But this is the case for some of us here. I don't understand why the CEO can't just type of few words to they players here.

    I hope all this doesn't go into the December 2014. Again they really need to do something and the PVE queues for level 60 are Zero!
    [SIGPIC][/SIGPIC]

    Time will only tell!
  • coolheadalcoolheadal Member Posts: 1,253 Arc User
    edited November 2014
    Originally Posted by stephendangelo View Post
    I would like to thank the players who took the time to report problems with the Specialization Point removal last Thursday through the Customer Service ticket system. It really helped in being able to track and take care of everyone.

    In the process of reviewing each person’s ticket, we did indeed find that there were a few customers who did not take advantage of the power-leveling bug and yet had Specialization Points removed. There were also a few who managed to use the bug and were not penalized.

    After considering the situation, we have decided that rather than doing another round of corrections a week after the problem event, that we will restore the points to all characters that had them removed. As of the time of this posting, all characters should have had their missing points restored.

    I sincerely apologize on behalf of the Star Trek Online team for both the original bugs and the error of penalizing some customers incorrectly.

    Stephen D’Angelo
    Executive Producer
    Star Trek Online


    So this guy is a CTO - Chief Technology Officer at Cryptic Studios. So he's on the executive board. Still I would like to hear from his boss CEO - Chief Executive Officer / Founder at Cryptic Studios. They really need to speak-up! Although the CTO did have some interesting details to say. What he's talking about I haven't use that feature yet. I feel most of what they have added have some sort of technical problem.
    [SIGPIC][/SIGPIC]

    Time will only tell!
  • sanusisanusisanusisanusi Member Posts: 27 Arc User
    edited November 2014
    pulserazor wrote: »
    That is the apology he is talking about? Are we still on about that?

    The way I understand it after reading this thread, is that the apology did not consist of nearly enough lip connecting with nearly enough butt cheek.

    I mean, my God, some of these people bought a key last year and they deserve a full knees-on-the-ground, hands-clasped, tears-flowing cry for forgiveness and the issuance of pink slips for those who dared to interfere with their happy, fun playtime.
    sig2.jpg
  • zeus#0893 zeus Member Posts: 207 Arc User
    edited November 2014
    prierin wrote: »
    I appreciate what you're saying here. I really do. However, there is one thing that is bugging me about your post...

    It's 'its' when possessive, not it's. It's is a conjunction of 'it is' whereas 'its' infers that the following is a possession of the subject.

    i.e. It's two o'clock according to its watch.

    Not trying to be a grammar police here... this just happens to be one of the few things that irritated me to no end. :)

    Other than that, I agree with your post 100%

    BUSTED... I stand corrected in my use of its and it's! :)

    Zeus
  • the1tiggletthe1tigglet Member Posts: 1,421 Arc User
    edited November 2014
    What they did to the playerbase was absolutely inexcusable. The removal of those points and calling regular honest players exploiters means they shouldn't have jobs. I called for their resignation and this didn't even affect me directly because you don't treat your customers like that in any industry and expect to keep your job apology or not. It was the single dumbest thing I've seen in any mmo since Gaile over at Arenanet told thousands of players that their lack of loot from mobs was just their imaginations delaying a resolution for the loot bug until 10 months later when they found it and fixed it.

    Seriously, an apology at this point won't restore your lack of customer service skills and the damage you've done might just be irreversible. They'd be stupid not to replace these people immediately imo.
  • giveroffacialsgiveroffacials Member Posts: 0 Arc User
    edited November 2014
    ironmako wrote: »

    They knew that what they did was overzealous and they were magnanimous to admit their error AND apologise for it, at least they do such a thing, unlike 99% of the forumites on here.

    Magnanimous?? Seriously?? magnanimous is when you apologize immediately, completely and without reservation as soon as you realize you are wrong. Not when your customers have tackle you, push you to the ground, handcuff you and put your balls in a vice before you decide to issue a weak apology.
    Space the final frontier. These are the voyages of [your name here] on a five year mission to gain one level after the delta rising xp nerf.
    [SIGPIC][/SIGPIC]
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    edited November 2014
    prierin wrote: »
    i.e. It's two o'clock according to its watch.

    'Its watch'?!

    The man was looking at its watch? The woman? The child? (The latter would work in German, as it is 'das Kind'). Please, provide a sentence in which 'Its watch' can be used properly.
    Not trying to be a grammar police here... this just happens to be one of the few things that irritated me to no end. :)

    So, it no longer irritates you?

    You either mean 'has been irritating me,' or 'irritates me' (depending on what you want to say exactly); but not just 'irritated me' (unless, indeed, you mean it currently no longer bothers you).


    EDIT:

    "People coming late for work has been irritating me."

    Versus:

    "People coming late for work irritates me."

    Both sentences are correct: the latter is just more generic, whereas the former refers to an irritation which started in the past, and the behavior is currently still bothering you.
    3lsZz0w.jpg
  • sanusisanusisanusisanusi Member Posts: 27 Arc User
    edited November 2014
    <snip>... I called for their resignation and this didn't even affect me directly because you don't treat your customers like that in any industry and expect to keep your job apology or not. ...<snip>

    Welcome to the forums, where an apology just isn't an apology until someone can't feed their kids.
    sig2.jpg
  • sinn74sinn74 Member Posts: 1,149 Arc User
    edited November 2014
    Welcome to the forums, where an apology just isn't an apology until someone can't feed their kids.

    Welcome to America, where it's a bad idea to publicly insult your customers if you want to be able to feed your kids.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    edited November 2014
    Welcome to the forums, where an apology just isn't an apology until someone can't feed their kids.

    I believe the apology was genuine, even when born out of necessity.

    Like so many other people, it would seem, I *still* think 'D'Angelo is running this game into the ground, and I'd rather see him go.
    3lsZz0w.jpg
  • aspartan1aspartan1 Member Posts: 1,054 Arc User
    edited November 2014
    meimeitoo wrote: »
    'Its watch'?!

    The man was looking at its watch? The woman? The child? (The latter would work in German, as it is 'das Kind'). Please, provide a sentence in which 'Its watch' can be used properly.



    So, it no longer irritates you?

    You either mean 'has been irritating me,' or 'irritates me' (depending on what you want to say exactly); but not just 'irritated me' (unless, indeed, you mean it currently no longer bothers you).


    EDIT:

    "People coming late for work has been irritating me."

    Versus:

    "People coming late for work irritates me."

    Both sentences are correct: the latter is just more generic, whereas the former refers to an irritation which started in the past, and the behavior is currently still bothering you.

    Good fun! :D A link to an interesting lil' grammar test I took yesterday can be found here.
    If you are looking for an excellent PvE fleet consider: Omega Combat Division today.
    Former member of the Cryptic Family & Friends Testing Team. Sadly, one day, it simply vanished - without a word or trace...
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  • hitonozanshihitonozanshi Member Posts: 176 Arc User
    edited November 2014
    meimeitoo wrote: »
    I believe the apology was genuine, even when born out of necessity.

    Like so many other people, it would seem, I *still* think 'D'Angelo is running this game into the ground, and I'd rather see him go.

    Him *and* Geko need to go.. D'Angelo needs to go because he didn't reprimand Geko, and Geko because he insulted people who offered HELPFUL feedback.
    The Jar kitty is watching you. :D
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  • hojain2020hojain2020 Member Posts: 417 Arc User
    edited November 2014
    Nice post ... u do realise that cryptic and pwe follow the same business model and pay to play tactics like Zynga right ;-)
    STO NPC AI LEVEL--->
    bollywood15_zpskyztknwo.gif
  • admiralodanadmiralodan Member Posts: 49 Arc User
    edited November 2014
    The simple truth is... an apology isn't good enough at this point.

    Geko has been behaving in an antagonistic and disrespectful manner for a good 6 months now... Utterly dismissive of any kind of player feedback even when it is laid out constructively. I know because I play on tribble from time to time and I have placed feedback in the "appropriate forums" in order to have it heard... along with numerous others.

    Geko went so far as to actually say during an interview podcast about crafting that "They had received no actionable/reasonable feedback via the thread"... (I admit to paraphrasing a bit here)

    Geko seems to have the mentality of they aren't telling me they love me enough or stroking my ego enough... I'm taking my stuff and going home... well guess what when your an employee of a company/game that needs to survive off it's players good will and "Their" money... You don't get to do that...

    D'Angelo I don't even know where to start on this one... the game got taken away from him once before when they brought DStahl back because things got out of hand... maybe they will learn something this time??? He just doesn't seem to be much a of leader...

    Unfortunately Cryptic has a long track record of problems like this over the last 1.5 to 2 years and I don't think it's really going to get better unless both Geko and D'Angelo are out...



    And with that, I believe people have said their piece in this thread and others and it's time to move on. ~Bluegeek
    The Costs of Delta Rising Upgrades

    My new sig till Cryptic fixes it....
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