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The Upgrade System -- A complaint
chovock
Member Posts: 9 Arc User
I know what some people who see the thread title are probably thinking 'oh great, one more person soap boxing about how the upgrade system is just one more dil sink with no influx to the economy. we got a million of these threads.'
Well, those points are both valid, but that is not what I want to draw people's attention to.
So the day the upgrade system launched we got all those free upgrades for Shields. Unaware the system was bugged to bejeesus and back, I decided to work on upgrading my Fleet Adaptive Resilient shield to Mk XIII. It took quite a bit of dilithium, and I had to craft some of the Improved Tech Upgrade for shields myself to finish it out.
I felt safe and confident in my work, until I started reading the forums, and how things had gone wrong for so many people. So I get back on and compare my Mk XIII shield to one of it's Mk XII counterparts in the fleet store, and make a shocking discovery -- they have identical stats (except mark # and EC value).
After making this discovery I file a GM ticket, because in a perfect world (unintentional pun) when a game system destroys a day or two of work from a player unfairly (yes, I consider bugs unfair... strange I know!) that it would be up to a GM to fix it. Only to get the following reply:
"Please take note that the upgrade system results are final and we are unable to revert the item to it's previous state. Depending on the materials used, the result can be random, In a sense that the item stats and rarity level may or may not change."
Did you catch that?
"item stats ... may not change."
I nearly did a spit-take. Apparently an increased Mk level on an item DOESN'T mean the item should have higher stats.
Now, I'm a both a realist and a lifetime subscriber. Cryptic has all the money they are ever getting from me right now. Had the GM in question (one 'Raheron') just said 'can't revert items due to mechanical limitations of the game engine, sorry about your loss there is nothing I can do.' I would have accepted that and moved on.
But unless I'm crazy for thinking the intended design of the upgrade system was that improvements to an items Mk or Quality should have a commensurate effect on that item... well.. feeding me a pack of lies like 'this is intentional' is a short way to make me want to take ANOTHER long break from this game.
/rant
Well, those points are both valid, but that is not what I want to draw people's attention to.
So the day the upgrade system launched we got all those free upgrades for Shields. Unaware the system was bugged to bejeesus and back, I decided to work on upgrading my Fleet Adaptive Resilient shield to Mk XIII. It took quite a bit of dilithium, and I had to craft some of the Improved Tech Upgrade for shields myself to finish it out.
I felt safe and confident in my work, until I started reading the forums, and how things had gone wrong for so many people. So I get back on and compare my Mk XIII shield to one of it's Mk XII counterparts in the fleet store, and make a shocking discovery -- they have identical stats (except mark # and EC value).
After making this discovery I file a GM ticket, because in a perfect world (unintentional pun) when a game system destroys a day or two of work from a player unfairly (yes, I consider bugs unfair... strange I know!) that it would be up to a GM to fix it. Only to get the following reply:
"Please take note that the upgrade system results are final and we are unable to revert the item to it's previous state. Depending on the materials used, the result can be random, In a sense that the item stats and rarity level may or may not change."
Did you catch that?
"item stats ... may not change."
I nearly did a spit-take. Apparently an increased Mk level on an item DOESN'T mean the item should have higher stats.
Now, I'm a both a realist and a lifetime subscriber. Cryptic has all the money they are ever getting from me right now. Had the GM in question (one 'Raheron') just said 'can't revert items due to mechanical limitations of the game engine, sorry about your loss there is nothing I can do.' I would have accepted that and moved on.
But unless I'm crazy for thinking the intended design of the upgrade system was that improvements to an items Mk or Quality should have a commensurate effect on that item... well.. feeding me a pack of lies like 'this is intentional' is a short way to make me want to take ANOTHER long break from this game.
/rant
Post edited by chovock on
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You can join me in my major fix for anything grindable Cryptic has thrown at us ever since S7. Do it..... whenever you feel like it.
My main char is still not maxed out Nukara rep. Right now at T4, after a year. Sure, I might not the be most effective. But with everything I equipped on my flagship that was pre-reputation, she still performs admirably. I perform within expected parameters.
Just take it all slowly, realize that you don't need the shiniest of the shiniest to succeed in this game, that the Mk XII you can get through the exchange/fleet shops/rep store will be enough to get you through the new Elite difficulty. All your ship needs is a captain who knows how to pilot her, and a fleet of ships behind her captained by other qualified captains. Mk XIV won't make it harder, but it is not needed at all.
Join the Deltas today!
That is unreal and a completely unacceptable answer.
The Option you select when you decide to do this is 'Upgrade Item.' It's an item UPGRADE system, how could they possibly pass off a 0% upgrade as an acceptable result?
What they're saying here, is you can just dump a ton of resources, get no benifit or real tangible result, and they will consider it 'working as intended?'
What a load of TRIBBLE.
I have been holding off on upgrading anything just because the random buggy nature of this system, but after reading that I think I'll hold off permanently.
Honestly, that is downright lousy support. They basically just told you 'it doesn't work, you're screwed and we don't care. Have a nice day.'
That aside though I got another message from this GM which basically included what I said should have been his response from the get-go 'GMs can't help with item restoration, "By game design the results of the upgrade system is both final and random". And also telling me to take this to the forum.
I still think its bull that the UPGRADE system can wind up not upgrading anything. I'm basically not going to touch the system ever again unless I know for sure it has been fixed.
A rep shield, if when updated shows no point gain, is *bugged* for everyone, as the items come from a single database pool of items. When the bug is fixed, it will be fixed for everyone, retroactively.
Many items come out of a completed upgrade the same stats as they went in, because someone missed the stat numbers for Mk XIII and MK XIV when editing them into the upgrade system. It *will* improve, once this issue is located and resolved.
A bug report will make them aware of the issue (I bet they're quite aware) but a GM ticket demanding action can only end in disappointment sadly.
The gm likely did not understand the problem, or his response did not accurately reflect his understanding...but they *can't* modify the item in game on the fly.
I suffer from this on my Rom Rep shield, same exact thing. You can bet a level 13 or14 shield *will* have higher stats once the database oversights are chased down.
I find that totally unacceptable, if true. The RND was *only* going to be applied when upgrading to higher rarity. So, now they're saying even upgrading them to, say, Mk XIII 'may or may not' do anything?!?
This is not true. The devs are human and therefore make the mistake of forgetting to change certain items so the Upgrade system is not in its final state and will experience numerous changes in the coming months. If an item is in the upgrade system, then upgrading it to a new rarity or rank will change something. However, changing the rarity of a shield won't necessarily change the maximum shields of it unless you get the Cap Mod.
Tomorrow's patch has a lot of changes to the upgrade system that will fix certain items and add more items to the upgrade system and it includes Account Bind on Pickup Mining claims for any future claim. So current Mining Claims are still Bind on Pickup.
This sounds rather reasonable, as I simply still can't believe you'd truly potentially get *nothing* from an upgrade (really, that would be quite upsetting).