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Forums > Home› Star Trek Online General Discussion

Unable to authenticate - can't log into the game

dondaddyddondaddyd Member Posts: 50 Arc User
edited September 2014 in Star Trek Online General Discussion
Not sure where to put this but I can't log into the game. Every time I type in my password I get 'Unable to authenticate'. I've changed my password but get the same thing.

The server status is green on my launcher. It's 21.15 GMT Mon 29/9/2014 at the time of posting this.

Anyone else encountering this problem?
Post edited by dondaddyd on

Comments

  • stf65stf65 Member Posts: 0 Arc User
    edited September 2014
    you really didn't see the other threads about this?
  • clooney002clooney002 Member Posts: 57 Arc User
    edited September 2014
    same here. go figure
  • rextorvan36rextorvan36 Member Posts: 150 Arc User
    edited September 2014
    yup. There's a thread in the tech section and in the news section there's more complaining in the thread about the saturday outage.
  • steele6steele6 Member Posts: 3 Arc User
    edited September 2014
    Same problem here :(
  • eddie13blackeddie13black Member Posts: 7 Arc User
    edited September 2014
    Same here! Cant login. Says unable to authenticate... :mad:
  • locke112164locke112164 Member Posts: 138 Arc User
    edited September 2014
    samr here. was in the game left to go to the store came back and now this.
  • archonpl78archonpl78 Member Posts: 5 Arc User
    edited September 2014
    the same here
  • derjoshownzderjoshownz Member Posts: 3 Arc User
    edited September 2014
    got problems too logging in... always probs when i got a free day dangit :mad:
  • mrsargtmrsargt Member Posts: 0 Arc User
    edited September 2014
    same here cant log in
    :confused:
  • bufflezbufflez Member Posts: 53 Arc User
    edited September 2014
    same problem here...
  • ensingnikkoensingnikko Member Posts: 1 Arc User
    edited September 2014
    I have the same problem my friend i try to log in to the game and types the same thing "unable to authenticate"... must be a problem to the server i guess :( cause my password is correct :cool:
  • ussprometheus79ussprometheus79 Member Posts: 727 Arc User
    edited September 2014
    stf65 wrote: »
    you really didn't see the other threads about this?

    This, definitely this.
    If you've come to the forums to complain about the AFK system, it's known to be bugged at the moment.
  • infinitespacesinfinitespaces Member Posts: 43 Arc User
    edited September 2014
    From the UK here also, can confirm, "Unable to authenticate:"
    [SIGPIC][/SIGPIC]
  • notusingforumnotusingforum Member Posts: 6 Arc User
    edited September 2014
    dondaddyd wrote: »
    Not sure where to put this but I can't log into the game. Every time I type in my password I get 'Unable to authenticate'. I've changed my password but get the same thing.

    The server status is green on my launcher. It's 21.15 GMT Mon 29/9/2014 at the time of posting this.

    Anyone else encountering this problem?

    I managed to log in about 12 hours ago

    i've checked the rest of my arc games

    star trek online unable to authenticate:
    champions online unable to authenticate:
    neverwinter nights unable to authenticate:
    Swordsman working, but the english server in europe is down
    PWI unable to correct (not tried the non-europe servers)
  • natewest1natewest1 Member Posts: 99 Arc User
    edited September 2014
    Well, at least it's good to know that I am not the only one.
  • morfeo73morfeo73 Member Posts: 1 Arc User
    edited September 2014
    i cant log in say unable to authenticate
  • tucana66tucana66 Member Posts: 710 Arc User
    edited September 2014
    This is already being discussed in another thread.

    I can't believe I'm saying this, but...

    Be patient, fellow players.

    Forget the future forecasts of when the authentication issues will be resolved. No one is going to issue a forward-looking statement. Cryptic (PWE), via Smirk, has acknowledged the issue in another thread.

    I'm an LTS subscriber, bought LoR and DR, spend real $$ on Zen. If I were also a PWE shareholder ("if") then I would be very, very unhappy with the recent technical problems.

    Let's hope this issue gets resolves quick.

    And PWE is prepared for the DR launch (e.g. doing load testing on its servers, etc.) in October.
  • marcthe000001marcthe000001 Member Posts: 46 Arc User
    edited September 2014
    The same thing happened to me.:mad:
  • cosmicsunwindcosmicsunwind Member Posts: 78 Arc User
    edited September 2014
    tucana66 wrote: »
    If I were also a PWE shareholder ("if") then I would be very, very unhappy with the recent technical problems.

    It's turning into a bad joke. lots of people including myself are missing zen from saturdays outage, whoever replied to my ticket was no help at all so it looks like that money has gone down the drain, well, cryptics drain, but they certainly won't be getting any more from me. so yeah, they should be unhappy.
    [SIGPIC][/SIGPIC]
  • shriakeshriake Member Posts: 5 Arc User
    edited September 2014
    Im kinda new in terms of forum stuff, so im not sure exactly where other threads about this topic are at. If someone has a link to a discussion explaining the issue id appreciate it (as well as where to find said thread)
  • gbrishotgbrishot Member Posts: 0 Arc User
    edited September 2014
    ok some one forget to turn on the login server ??
  • UnknownUnknown
    edited September 2014
    This content has been removed.
  • UnknownUnknown
    edited September 2014
    This content has been removed.
  • szimszim Member Posts: 2,503 Arc User
    edited September 2014
    shriake wrote: »
    Im kinda new in terms of forum stuff, so im not sure exactly where other threads about this topic are at. If someone has a link to a discussion explaining the issue id appreciate it (as well as where to find said thread)

    Usually on such occasions the devs or community managers make a thread in the "Galactic News" section of the forum. There is none at this time. There are several player created threads under Star Trek Online General Discussion (like this one). But your best source for news on the issue is Twitter.
    Star Trek Online
    Smirks Twitter account (community manager)
  • aftershock2kaftershock2k Member Posts: 0 Arc User
    edited September 2014
    rob2485 wrote: »
    Nah, the hampster had a heart attack and they are trying to revive him.


    He's Dead Jim!!!

    this sounds most plausable.... :D

    the same hamster has been running my internet connection all day too,
    reinstall of windows then reinstall of sto at 250k download speed..... yawn

    only to find out i cant log in :confused:
  • [Deleted User][Deleted User] Posts: 0 Arc User
    edited September 2014
    what they need is text message alerts...I can see it now:

    gme dn sry.

    followed by

    gme up yay!
  • founder161founder161 Member Posts: 1 Arc User
    edited September 2014
    mrsargt wrote: »
    same here cant log in :(
  • cuisicuisi Member Posts: 0 Arc User
    edited September 2014
    Cannot Authenticate!
  • stark2kstark2k Member Posts: 1,467 Arc User
    edited September 2014
    O_O The Game is DOOOOOOOOOOOOOOOOOOOOOOOM !! <--Link :P

    but yes, I am having the same issue. :(
    StarTrekIronMan.jpg
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