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Launcher lock-up on trying to patch Tribble
red01999
Member Posts: 0 Arc User
BUG: Launcher lock-up on attempting to patch Tribble.
DESCRIPTION:
I attempted to patch Tribble today using the standard launcher (using ARC). It got to about 37% or so and then locked up. I cannot switch to the window and have to use the task bar or task manager in order to exit from the launcher. All subsequent attempts to use or patch Tribble have resulted in the launcher simply freezing and I cannot switch my focus to it. I do not know of any other abnormalities.
CATEGORY: Systems, Launcher, patching functions
STEPS:
1) Start launcher
2) Click on Tribble button
3) Wait
4) Lock-up
LOCATION: Launcher
##########
COMMENTARY: I have had other problems with STO recently, though this is a relatively new one. I do not know if it is related to my other bug report, re: sometimes being unable to load Tribble with apparent graphical problems. I do not know of any problems with my installation.
DESCRIPTION:
I attempted to patch Tribble today using the standard launcher (using ARC). It got to about 37% or so and then locked up. I cannot switch to the window and have to use the task bar or task manager in order to exit from the launcher. All subsequent attempts to use or patch Tribble have resulted in the launcher simply freezing and I cannot switch my focus to it. I do not know of any other abnormalities.
CATEGORY: Systems, Launcher, patching functions
STEPS:
1) Start launcher
2) Click on Tribble button
3) Wait
4) Lock-up
LOCATION: Launcher
##########
COMMENTARY: I have had other problems with STO recently, though this is a relatively new one. I do not know if it is related to my other bug report, re: sometimes being unable to load Tribble with apparent graphical problems. I do not know of any problems with my installation.
Post edited by red01999 on
0
Comments
I have been having launcher lockups like this since the Season 9 updates have started being put on this server. However, when I have been able to get onto TRIBBLE, I have not yet seen any graphic issues.
Raptr profile
DESCRIPTION:
I attempted to patch Tribble today using the standard launcher (using STEAM). It got to about 40% or so and then locked up. I cannot switch to the window and have to use the task bar or task manager in order to exit from the launcher. All subsequent attempts to use or patch Tribble have resulted in the launcher simply freezing and I cannot switch my focus to it. I do not know of any other abnormalities, I have force Verified Twice and attempted to patch 6 Times.
CATEGORY: Systems, Launcher, patching functions
STEPS:
1) Start launcher
2) Click on Tribble button
3) Wait
4) Lock-up
5) Force Quit Application
6) Force Verify Files
7) Locks Up again without patching any files
LOCATION: Launcher - STEAM
##########
COMMENTARY: I do not know of any problems with my installation.
I have Force Quitted the Application 6 Times and Verified the Files Twice and that has not Helped
I have also recieved lockups from the launcher when launching from Steam. In addition I have just tried launching from ARC, then updating TRIBBLE from the launcher, and still receive lockups. I believe these errors are coming from the launcher, and not specific to Steam or ARC.
Raptr profile
Is it normal for the launcher to use 400k+ of memory when patching?
Daizen - Lvl 60 Tactical - Eclipse
Selia - Lvl 60 Tactical - Eclipse
Mine was normally sitting between 41K and 50K but when it locked up it quickly jump to 400+K of Memory
In my case, I tracked it down to the shaderCache.hogg file.
Tweeted to Brandon about it and he informed me the file in question is pretty big so may take a while to patch.
To check if you're having the same issue;
1. With launcher open and patching, press Ctrl+X to open the tranfers window.
2. If it has frozen/slowed to a crawl like mine had, there should be one entry listed in the tranfers window "platformbin/pc/shaderbin/shaderCache.hogg".
3. Sit and wait for it to patch the file, or go to \Playtest\cache within your STO folder and delete shaderCache.hogg, forcing it to redownload the file from scratch.
Hope this helps.
Commander, Starfleet Corps of Engineers • 7th Fleet
Commanding Officer, U.S.S. HEART OF OAK • NX-1759-B • Odyssey class Star Cruiser ( Lexington Tactical Configuration))
(Steam - feel free to follow/friend me : )
It doesn't. Just tried.
TRIBBLE Hydra! Hail Janeway!
Just by opening the Transfers Window seemed to cause it to work it self out...
Cryptic Magic
TRIBBLE Hydra! Hail Janeway!
Yeah I don't think a big file is what we're talking about. When it freezes, the progress "ticker" (. .. ...) stops and the buttons become non-interactive. clicking on the launcher icon from the taskbar does not highlight it or bring it to the foreground, and the only way to stop it is to end the process from from Task Manager.
Raptr profile
Holodeck works fine though.
Edited to add:
Did a force verify on the actual Tribble client, which completed successfully and as far as I could tell didn't give me any errors, but as soon as it went to 'patching' status 100% launcher hang. (Have to kill the app from the task manager; and even there, it takes a few clicks before the not responding option comes up and allows me to kill it.
I monitored my system for 5 minutes during the launcher hand, and the application was at 0% CPU usage, I had NO LAN/Internet activity showing, nor any hard drive usage; so Brandon thinking it's a shadercache.hogg issue (which has been his go to reply for anything launcher related for 2+ years) is incorrect. I also can't get the Transfer window to come up when the launcher is in this state, BUT if I have it up prior to attempting to patch Tribble I see a 'no connection' message in one area and see '0/0/0' in the 'received', 'actual' and 'link' entries; and eventually get a '(not responding)' in the Windows border of the 'Transfer' window itself. The other interesting thing is, IF I have the transfer window up, I can at least close the actual launcher without having to use the task manager even when I see '(not responding)' in the transfer border.
Again, connecting and patching top Holodeck works fine, and verifying the actual Tribble client works (and completes) - but when it goes to 'Patch' on the launcher button and 'patching' on the launcher progress bar for Tribble - instant launcher hang. There's either a problem with the patch servers transferring the Tribble client, or some weird patch/Tribble client build interaction that the STO launcher can't handle (and no it never outright crashes, and I don't get the cryptic error handler at any time. I also don't have/am NOT using ARC to start the STO launcher. (maybe you guys are making ARC mandatory with Season 9 launch, and this build is looking for something from ARC to even complete patching? <-- If so, I won't be doing any further Tribble testing myself.
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
TRIBBLE Hydra! Hail Janeway!
Renaming (figured this would be safer than deleting) the shaderCache.hogg file didn't help, either. Still locking up almost immediately.
I'm running the launcher through Steam for what it's worth. I can try with Arc tomorrow, but based on what the others have said it probably won't make a difference.
Commanding Officer: Captain Pyotr Ramonovich Amosov
Dedication Plaque: "Nil Intentatum Reliquit"
I also see the Launcher Memory usage spike to 400ish MB just before it freezes.
When it freezes I cannot interact with it, use the CTRL+X command, or focus the window, and I must use Task Manager to terminate the application.
I am able to access Holodeck, and was also able to Patch Redshirt, it just seems to be tribble that is the problem.
I did the Ctrl+X thing to open the transfer window before I attempted to download, and it also freezes up. This is the first build I have had trouble with the launcher.
I see others re getting rather far into the patching process before they freeze, so I thought it was worth mentioning that at the bottom where it verifies the version information, mine get to Patching and does 2-3 dots after it and then freezes, I never even get the %.
Same here.
Conversely, just tried it again now and it still locks up.
Commanding Officer: Captain Pyotr Ramonovich Amosov
Dedication Plaque: "Nil Intentatum Reliquit"
Based on others' reports, it sounds like it may have been a coincidence and the Force Verify may not have actually done anything.
1) This lockup only happens when patching the TRIBBLE build. HOLODECK and REDSHIRT are unaffected.
2) It has nothing to do with Steam or ARC, so it must be the launcher itself.
3) It happens at different points during the (attempt to) patch.
Similarly, I was able to get into TRIBBLE last night by clicking on the TRIBBLE button *before* the default HOLODECK server verified the current server build. (Usually I wait for the launcher to verify the current live patch and the button says "Engage" for HOLODECK before switching servers). I'll have to try it again tonight (or the next time TRIBBLE is updated) to see if this continues to work, or if that was just a fluke.
Raptr profile
OS reports 393.28MB, 1175848K virtual free
2014-03-18 17:14:37 PROGRAM ASSERT OCCURRED! (C:\src\libs\PatchClientLib\pcl_client.c:10008) failed to allocate 317185168 bytes
Using the good old fashioned Cryptic launcher, but now I've discovered that when patching Tribble it goes to another install location I have in the Steam folders.
Deleted it all from there now and trying..
Edit: Now it patches the whole "Playtest" folder to the correct location. Let's see if it finally hangs again or not.
Edit2: Now it hangs at 94.6% and I have to terminate the activity through the taskmanager. I had to do that before also, to be able continue with anything.
Edit3: A final desperate attempt to launch with Force Verify seems to have fixed it for me.
When it finished, it started patching again. Memory usage shot up to about 439MB, but all activity stopped. The Transfer (Ctrl-X) panel shows that it's stuck on "Playtest/.patch/StartrekClientBeta.manifest", State is "REQ_DATA", Blocks "2512/7591", % "33.1", and Rq'd "500KB".
After killing the task in Task Manager, I took a look at the .patch directory. StartrekClientBeta.manifest is 11.5 MB (12,117,124 bytes) in size. I tried moving the file to another location and restarted the patcher. It recreate/downloaded the file, and then promptly locked up again.
This all started after actually being able to get into the game one time, but it kicked me to the login screen with a "version mismatch" warning. I was pretty sure there hand't been another patch between the patch notes post and the hour I tried it (about 11:30pm PT), but I exited and restarted the patcher just to be safe. That's when all the lockup problems started.
It seems that there may a problem with the StartrekClientBeta.manifest file itself received from Cryptic. What's puzzling is that it works for some people but not for others.
With the third patch, nothing worked. So I deleted my /playtest folder. So as I wrote this Tribble client is redownloading (17% and increasing) without any lockup.