Usless Customer Support

l9of20

For the last 5 days, I have been having an in game issue with the Dilithium Exchange. I submited a request to change out 75,000 dilithium of mine to gain 600 zen. Ever since that request happened, my transaction got stuck. I can not cancel out the transaction nor will it go through. I since then have contacted Customer service about this, 5 days later I get a response. The response was VERY frustrating. It simply read that I am experiencing an in game issue (which to that I already knew) and that either the system maintenance would correct it or I would have to submit a bug report to the QA team.

I do not understand why someone cant just send a request to someone with the physical capability to go into the system "off the back end", cancel out my request and simply give me back my dilithium? Why do I have to wait for and hope that the regularly scheduled system maintenance will correct it for me or wait for someone in the QA department to fix it. Especially when there are already almost 2 million tickets submitted so far and I seriously doubt that my issue will be tended to in a timely manor. I make this post titled "Useless Customer Support" for a reason. I have been playing this game since 2011. Though I enjoy playing it, and will continue to play it, the Customer Service department is totally useless