customer srevice

baaddare

Was wondering if anyone actually get a ticket addressed and fixed by customer service. I had one in for a week with no response. I updated it only to have them tell me it was a duplicate and to close it out and the one that they felt was the duplicate also closed out ( even though both messages said to use the other ticket) without actually addressing the account issue. with the instructions to just use one ticket but not which one. This was after Brandon here was nice enough to check the ticket yesterday before maintenance to confirm it was in the proper CS queue and would be address.I am not trying to flame them just wondering if anyone actually gets a response that actually addresses their issue and resolves it from CS or am i just spinning my wheels with this tickets to fix the broken link of my accounts.