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Here we go again.
dukeredshirt
Member Posts: 0 Arc User
First the obligatory chest thumping:
Over $1k spent on game
Now the Reason for the post: Here we go again with the waiting, not just in queues, but everywhere.
Sure it's to be expected but when it fails with the billing dept., then something must be done.
Don't want to wait in game queues as long? Then SUBMIT and purchase a subscription...
Ok, I tried. The page took all my info as usual, but then instead of confirming my subscription, it kicked me back to the subscription plan choices.
Before resubmitting, I checked my e-mail, and found info regarding my new change in status. OK I think, it's gone through after all, but let's make sure.
I go to my credit card website, and i have a $1 charge for PWE cryptic sub. WHY this and not the monthly subscription amount? Or this charge AND the sub amount?
OK, we have a phone number on the email to contact PWE billing. I call.......
They don't have a Queue for billing. Oh sure, I wait, and get the recorded 'thankyou for waiting' , but after about 4-5 of these, the system advances, notifying me of the business office hours, and tells me to call back, effectively hanging up on me.
When you can't get through to the last line of reason, then what can be done?
"insert your own rage comments here"
Over $1k spent on game
Now the Reason for the post: Here we go again with the waiting, not just in queues, but everywhere.
Sure it's to be expected but when it fails with the billing dept., then something must be done.
Don't want to wait in game queues as long? Then SUBMIT and purchase a subscription...
Ok, I tried. The page took all my info as usual, but then instead of confirming my subscription, it kicked me back to the subscription plan choices.
Before resubmitting, I checked my e-mail, and found info regarding my new change in status. OK I think, it's gone through after all, but let's make sure.
I go to my credit card website, and i have a $1 charge for PWE cryptic sub. WHY this and not the monthly subscription amount? Or this charge AND the sub amount?
OK, we have a phone number on the email to contact PWE billing. I call.......
They don't have a Queue for billing. Oh sure, I wait, and get the recorded 'thankyou for waiting' , but after about 4-5 of these, the system advances, notifying me of the business office hours, and tells me to call back, effectively hanging up on me.
When you can't get through to the last line of reason, then what can be done?
"insert your own rage comments here"
Post edited by dukeredshirt on
0
Comments
* The irony that I actually did comment is not lost upon me.
I don't care how long you've been playing. I only care about how you play.
And remember to follow the rules.
Seriously ? You need more help than support can give you my friend !
As I suspected, there is none. But, perhaps, just maybe someone in the right position may see this, and gods of greed willing, the ability to get through to customer service may be opened, and the reasons I'm not being subscribed, or why they've taken money without providing bought service will be revealed.
If I was in game as my wallet is desperately trying to accomplish, then I wouldn't be here... personally, I hate here.
Just FYI - the $1.00 charge is something most companies do with online transactions; once you put your info in, they 'reserve' a $1.00 charge (which is then auto-cancelled) just to make sure the card info is valid. that said, if the remainder amount wasn't charged, yep something in the billing process hosed itself.:(
Only thing you can do at that point is contact them during their business hours or attempt the process online again if you do still want to subscribe (and yeah when online transactions go bad, it sucks.)
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
You must not know how some things work with a credit card, that $1 that you see in your statement, it a test amount to ensure that you gave proper info and did not try to **** PWE/Cryptic over, give it a couple of days and you will see the sub price come up like it is suppose to.
If the amount I've spent on this game offends you, sorry you've not the stomach or wallet for such things. If you had it to spend/waste, you would. This is my choice and not open to discussion or debate.
Meanwhile, business hours... umm, yeah, I kinda get it... call back during business hours...
In my case that's when I started calling... doesn't make sense to knock on the door of an empty house >.>
Anyways, we'll bump this thread, waiting for someone to pick up a phone and ask someone else if there is indeed a problem getting through to billing, where someone else gets on a forum, and tells us what the heck is going on.