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Account Linking FAQ
pwebranflakes
Member Posts: 7,741
((Please also check out this FAQ -- we'll be updating it as more questions come in: https://support.perfectworld.com/app/answers/detail/a_id/4134))
We've just launched the new Star Trek Online website, so now's a great chance to link your account to access both PWE and Cryptic options. Linking your accounts will make it faster to log into all your favorite games, and easier to link up with your friends in other games.
Read on below for an overview of how to link accounts and what the benefits are.
How do I link my accounts?
Navigate to https://my.perfectworld.com/sto, and login. This will take you through the linking flow. Be sure to select the correct radio button for your account type.
Why are we linking accounts?
By linking your Perfect World Entertainment and Cryptic accounts, you will enjoy a more streamlined process in accessing your information and logging into your favorite games. Doing so will also allow the friends you play with to find you more easily in other titles.
How do I purchase ZEN?
Navigate to our billing page https://billing.perfectworld.com/charge. You'll be able to purchase ZEN in a number of ways, including prepaid ZEN cards, credit cards and PayPal.
How do I transfer ZEN to a server?
When you buy ZEN, it gets added to your wallet, which you can view at https://billing.perfectworld.com/mywallet. From there, you'll be able to select which game, then which server you want to transfer ZEN to.
What if I don't want to link?
Account linking will soon be non-optional. If you have a Cryptic account and link now, you can claim a special item in Star Trek Online. Also, the sooner you link, the better chance you have of getting your preferred account name and display name.
What about my Cryptic Points?
Cryptic points currently on your account will remain on your account - you won't lose them, but you can only use them in Star Trek Online or Champions Online. Once you've linked your account, you can take advantage of the many payment options to purchase Zen.
What if I don't have a PWE account?
The linking flow will walk you through creating one. Chances are, we've even reserved your account name and @handle.
What if I don't have a Cryptic account?
That's okay. When you login to the Star Trek Online or Champions Online website with your PWE account, we'll grant your account the proper credentials to play all Cryptic games. You won't have to do anything except maybe choose an @handle.
Why are the boxes red? It won't let me have my account name/@handle!
Couple things to check:
1. You can't have the same acount name and display name in the PWE system. If yours are the same, decide if you'd rather it be your login or your public name, and pick something else for the one you care less about.
2. If they're not the same, it's possible that one or the other is already taken in the PWE system, and you'll need to select something else.
It won't let me have my email address!
If it says your email address is already in the system, try recovering your PW login name and password here: https://register.perfectworld.com/account/forgotid
What are the Privacy and Data Protection Policies?
The protection of your privacy and personal information is very important to us. Please visit our Privacy Policy page to learn more about how we safeguard your account information.
But I only get 80 CP for every 100 Zen!
The Zen to CP conversion rate is the the same as the cash to CP conversion rate. Zen is $1 : 100 Zen. CP is $1 : 80 CP. You'll receive the same number of CP you always did for the same dollar price.
We've just launched the new Star Trek Online website, so now's a great chance to link your account to access both PWE and Cryptic options. Linking your accounts will make it faster to log into all your favorite games, and easier to link up with your friends in other games.
Read on below for an overview of how to link accounts and what the benefits are.
How do I link my accounts?
Navigate to https://my.perfectworld.com/sto, and login. This will take you through the linking flow. Be sure to select the correct radio button for your account type.
Why are we linking accounts?
By linking your Perfect World Entertainment and Cryptic accounts, you will enjoy a more streamlined process in accessing your information and logging into your favorite games. Doing so will also allow the friends you play with to find you more easily in other titles.
How do I purchase ZEN?
Navigate to our billing page https://billing.perfectworld.com/charge. You'll be able to purchase ZEN in a number of ways, including prepaid ZEN cards, credit cards and PayPal.
How do I transfer ZEN to a server?
When you buy ZEN, it gets added to your wallet, which you can view at https://billing.perfectworld.com/mywallet. From there, you'll be able to select which game, then which server you want to transfer ZEN to.
What if I don't want to link?
Account linking will soon be non-optional. If you have a Cryptic account and link now, you can claim a special item in Star Trek Online. Also, the sooner you link, the better chance you have of getting your preferred account name and display name.
What about my Cryptic Points?
Cryptic points currently on your account will remain on your account - you won't lose them, but you can only use them in Star Trek Online or Champions Online. Once you've linked your account, you can take advantage of the many payment options to purchase Zen.
What if I don't have a PWE account?
The linking flow will walk you through creating one. Chances are, we've even reserved your account name and @handle.
What if I don't have a Cryptic account?
That's okay. When you login to the Star Trek Online or Champions Online website with your PWE account, we'll grant your account the proper credentials to play all Cryptic games. You won't have to do anything except maybe choose an @handle.
Why are the boxes red? It won't let me have my account name/@handle!
Couple things to check:
1. You can't have the same acount name and display name in the PWE system. If yours are the same, decide if you'd rather it be your login or your public name, and pick something else for the one you care less about.
2. If they're not the same, it's possible that one or the other is already taken in the PWE system, and you'll need to select something else.
It won't let me have my email address!
If it says your email address is already in the system, try recovering your PW login name and password here: https://register.perfectworld.com/account/forgotid
What are the Privacy and Data Protection Policies?
The protection of your privacy and personal information is very important to us. Please visit our Privacy Policy page to learn more about how we safeguard your account information.
But I only get 80 CP for every 100 Zen!
The Zen to CP conversion rate is the the same as the cash to CP conversion rate. Zen is $1 : 100 Zen. CP is $1 : 80 CP. You'll receive the same number of CP you always did for the same dollar price.
Post edited by pwebranflakes on
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This unfortunately means you won't actually be able to login with that password because it tells you that you've entered in the information incorrectly.
This happened to me earlier and was extremely frustrating until I found the error.
Commanding Officer: Captain Pyotr Ramonovich Amosov
Dedication Plaque: "Nil Intentatum Reliquit"
Can I buy points for other players, like with the old Cryptic points cards?
Thank you.
a character at least level 10
Hold on, hold on. Is there a CHANCE that you reserved my @handle and since I made my PWE account and THEN linked it, I was the one who was blocking my using my own handle? If so, how I can I find out? Is that why The Grand Nagus lost his fairly unique one? PLEASE find out and let us know.
Please. This would go a long way to fixing the nerdrage being felt on the forums right now.
Please enable us to buy a token with Zen to faction change a 25th Century FED to a TOS FED.
1- I don't get my reward. No signal in any point of the C-store. How get this, because my PW account and my Crypt account **never** get the reward.
2 - All C-points in the website are gone. If I use my crypt account is here, but I can't buy anything from the website. And no one says if my Crypt account is safe yet.
3 - The worse thing in the PW settings: You can't choose or change later your facebook account to be associated with the PW website. I opened a ticket months ago and I have no answer yet.
4 - I can't transfer my toons to any test server, because the account link don't accept or don't find my toons in the holodeck, and don't permit to transfer to other place.
5 - My whole STO account are gone in the website of STO, i can't find any toon, test server subscription or any signal on any STO or PW accounts.
6 - You can't "unlink" your account to correct this whole mess.
7 - The PW don't give any support. I already opened a Ticket but I receve no word about all problems.
8 - I have a Champions Online account. Now I can lost this too because the PW account link?
9 - Anyone of Staff can confirm if my Crypt account is safe for any erase or something like that caused by this whole mess caused of the PW account links?
10 - The Gold and the Lifetime accounts lost all rewards related with the forum and the veteran rewards?
11 - STO website don't find my toons.
[SIGPIC][/SIGPIC]
Cheers,
Brandon =/\=
You may want to actually mention that 100 Zen = 80 CP. With what you have there currently suggests that there actually is a different between the two.
I don't care how long you've been playing. I only care about how you play.
And remember to follow the rules.
So, when registering under PWE, if the account name we choose is red then you were unable to reserve it for us?
What happens to our in-game @handle? Right now, mine is as it's always been, but my username had to be changed, as did my forum name... so eventually will I lose my @handle too?
I hope not!
Your account must pass the following criteria:
* At least one of your characters must be level 10 or higher.
If you feel that this message is an error, please contact Perfect World Entertainment's Billing Team through the Support System.
plus my character is 50
unpland and unfair.. Perfect world has done:frown:
I would like some clarification on this as well. I changed my name, I actually wanted to, but it isn't reflected in-game yet although the page said it would. Will this occur and if so when?
Will we still be able to use XMPP clients like Pidgin?
My STOwiki page | Reachable in-game @PhyrexianHero
Fed Armada: Section 31 (level 730, 2700+ members)
KDF Armada: Klingon Intelligence (level 699, 2100+ members)
DeltaFox
[SIGPIC][/SIGPIC]
The-Grand-Nagus
Join Date: Sep 2008
Original name - Constantinople999
Join date - August 2008
And here is my response!
And that worthless junk that's not even worth hauling to the vender...
This is the fake account of: '@Shinji_Yonazaki' Joined: JAN-2010. (Thanks a lot PWE!)
[SIGPIC][/SIGPIC]
"Oh, I'm sorry... did I say it should be hauling garbage? Allow me to correct myself... these forums should be hauled as garbage!"
Wi-five
/10char
I agree, I don't see why we need so many names for one thing! All I want is for my account name to be the same as my forum name and to be the same as my @handle.
I understand that PWE is trying to get you to conform to their system but perhaps they are the ones that ought to adapt.
We're keeping our @names in-game, right?
But it won't be policy to provide different @names to forum names in general, right? There's never been a divide here before, and I don't imagine that will become standard policy, will it?
And some of our @names are taken via PWE account/forum names, right?
So what's going to happen if/when the PWE account/forum alter ego to our @names decides to join STO or CO?
Will we keep our @name and they'll be given the chance to choose a new @name different than their account/forum name for PWE?
Will they claim our @name, since so far PWE users have, by default, regardless of seniority or even active status, claim over account/forum names it appears. And if that happens, what then...? Does our @name default to our PWE account/forum name? Do we even get to choose another one? Do we get automatically amended to, say, HappyHappyJoyJoy-1?
What can we expect if this comes to pass?
Where's my money? 600 CP and now it says 0 Zen?
When I log out of STO will I have ANY hope of the game remembering me or keeping my @name in-game?
Ok, now I can see my toons, can spend points in the C-store... But I can't transfer my toons to any test server.
And I don't have the reward for linking the accounts. :mad:
[SIGPIC][/SIGPIC]