shnuggles Arc User

Unfortunately, we cannot give you exact details to all of your questions listed here, however, do know that this was never planned to be a "stealth change" and yes, we were always planning to inform the community as soon as we could. The change was entered prior to many of our staff having been informed that the change was…

Please submit a ticket to our billing department so that we can look into this issue. We do know that they are still awarding ZEN so this could be a different issue altogether.

If you can do me a huge favor and write an email to our support staff with your above comments, I can forward that information to the proper people for evaluation. I cannot guarantee a change but what I can do for you is give you my personal guarantee that I will physically in-person take your email, print it out, and…

Please note again what I have said in regards to the VAT fees that were being paid by Perfect World Entertainment prior to this change. Europe will not allow our company to pay that fee as well so many of you will see a "more expensive" amount for purchasing. Again, we are following regulations so anyone whose country…

This is explained in detail in another forum thread linked below. The link is directly to my post in regards to this issue. http://pwi-forum.perfectworld.com/showpost.php?p=14884701&postcount=6

There was a law passed by Europe earlier this year that placed regulations for all businesses that have operations within the European Union that has forced this change. Companies were given a certain amount of time to comply to these new regulations and that time is now. Prior to the change, Perfect World Entertainment…

Sorry for the inconvenience, but we are currently not accepting Boku payments from your region. At this time we do not have an estimate for the downtime but we hope to have this payment solution available for you once again. This will affect all of the UK until the downtime is over. For now, please use an alternate payment…

If you have already submitted a ticket to our billing department in regards to this issue, you are ahead of the game and we need you to await a reply. For anyone who has not done so, please submit a ticket to the billing department so that we are aware of the people that are specifically affected by this issue. Our staff…

If you have already submitted a ticket to our billing department in regards to this issue, you are ahead of the game and we need you to await a reply. For anyone who has not done so, please submit a ticket to the billing department so that we are aware of the people that are specifically affected by this issue. There was…

If you have already submitted a ticket to our billing department in regards to this issue, you are ahead of the game and we need you to await a reply. For anyone who has not done so, please submit a ticket to the billing department so that we are aware of the people that are specifically affected by this issue. There was…

There was an internal error that caused many purchases to not post to our billing systems. That issue has been found and our staff is working very diligently to have this matter resolved. We can only ask for your patience as the transactions that did not go through are fully approved or denied. This issue only affected a…

There was an internal system issue that caused certain transactions to not post to our billing servers. We are aware of this issue and are working to resolve the issue as fast as possible. In the meantime, we can only ask for your patience while we work out the issue and have all of these transactions approved or denied.…

From all investigations so far, the issue is not a keylogger. Feel free to change all of your passwords at your earliest convenience.

As for the closing of the thread, I am not involved so I cannot answer that for you. Do know that we are taking this issue seriously and will have responses for you all as fast as we can possibly do so. Be aware that this is not affecting only a few users but a larger scope of people so we want to be sure that everything…

Please contact the payment option you are attempting to use. They will be able to assist you with any network issues preventing the completion of purchases.

Please go to your offers page and attempt to contact the offers company in regards to your completed survey. For full contact information, please submit a ticket to our billing department.

From me to you, this post is win!

Currently our contracts for the Perfect World Entertainment prepaid cards are only for a few regions as it is very difficult to branch into new markets. At this time, we do not plan on our prepaid card reaching your region however, your suggestion will be forwarded personally to those that make these decisions. You can…

We see that this is now resolved for you. In the future with these issues, please try the following. Please first try logging out of the website and then log back in and see if this resolves the issue for you. If not, please continue to the step below. Please restart your web browsing session. You'll need to restart your…

In the future with these issues, it is typically an older version of our website that is stored on your computer. The following will assist you in resolving that. Please first try logging out of the website and then log back in and see if this resolves the issue for you. If not, please continue to the step below. Please…

As long as you log out of the game and allow the systems to update, even new accounts can purchase the same day that they are registered. For any website issues such as this, the following template should resolve the issue. Just remember, if you have not logged out of the game, the systems will only have the information…

Please try the following as it fixes most website issues. Ultimate Game Card issues will need to be brought to the attention of Playspan. Their website is below followed by the troubleshooting steps. PWE does not process the Ultimate Game Cards which is why you need to contact them directly for issues with their cards.…

Unfortunately, PWE does not have control over any additional fees charged by the third party prepaid cards. You will need to consult them directly for any assistance or questions about their cards and fees. Below is a direct link to their website so that you can receive assistance on this issue.…

Please try the following as I show no issues with your account and you still have your normal spending limits. Most of these issues are due to an older version of our website being stored on your computer so the following troubleshooting steps should help resolve this for you. Please first try logging out of the website…

1) You do not need an account with them but it is advised that you do so that you can prevent other billing issues from happening on the account. If you pay us properly, which means going through the charge page, you will not have to enter any other information into PayPal besides logging in and verifying the information.…

You will need to contact our billing department for this issue. We will have to look deeper into your account and this process in order to have it resolved.

If you were attempting to contact us via phone or livechat in the last 90 minutes or so, the reason you did not receive an answer is because the staff that field those help calls were not here due to lunch. If you were to call or attempt to use livechat at this time, you would receive someone and be able to get the help…

We do have staff here on the weekends though we do not have phone support during that time. I have found your account and your issue can only be resolved by emailing our support or calling the billing team directly.

Unfortunately, Perfect World Entertainment does not know why this has occurred and since this is a new feature for Moneybookers, you will have to direct your question to them as to why they are now using this feature. We do apologize for any inconvenience and do note that all payment processors in column one of the charge…

Please first try logging out of the website and then log back in and see if this resolves the issue for you. If not, please continue to the step below. Please restart your web browsing session. You'll need to restart your computer after you have removed your cache/cookies for the PW website. You should be able to properly…