Tassula - Sanctuary Arc User

Thank you we will.

Yes please if somebody know what to do let us know.

some of my friends was unbanned. But! Yes they still can't play because of their IP from Russia. It's really stupid.

Thank you very much for information, i'm glad you got your character back. I hope my friends can do it too :)

But they can't change anything they was banned lol

Now they answered some craziness to my friends when they trying to send report : Our records show that your account was banned for logging into a blacklisted IP. This can occur if you are logging in from an unsecured network. For your security we ask that you change your password, and never share your account information…

All my friends are trying to write to them in support, but it's all in vain b:sad

I tried apply to support. So it's all what they told me : Hello Anna For privacy reasons, we cannot speak to you about any accounts that you are not the owner of. Please have the account's owner contact us directly by sending an email to customerservice@perfectworld.com from the banned account's registered email address.

PWI have to stop do this and they should let old players play, they spend their time and money on game. It's terrible.

Thank you :) I hope they will help us somehow.

me too got 9.3 k point and 0 reward http://postimg.org/image/4ky1frtz1/ http://postimg.org/image/4ky1frtz1/ and got answer from support : Two conditions must be met to acquire tokens: 1. At minimum, one battle MUST be won that you were active in 2. Total combat time must be 5+ minutes OR have the additional value no less…

i was do NW last night 9.3 credits and got 0 token. and i don`t heaved afk i try send ticket but not uploading to image`sb:surrender http://postimg.org/image/5kedlt293/ http://postimg.org/image/gym84prmx/

we heve 2 compiuter. me end me brothers, we can open 2 account (4 window)? tyvm