Moonista - Sanctuary Arc User

Comments

  • Vipre and they have already made an update for it since I sent them the exe files to examine. I believe someone mentioned Trend Micro also.
    in Virius Comment by Moonista - Sanctuary March 2011
  • You will need to re-install PWI now to get those exe files back so you can launch the game.
    in I Cant Open Pw :( Comment by Moonista - Sanctuary March 2011
  • One way you can go about installing the game is to pause your virus scanner or turn it off. The once you have the game re-installed you set it to Allow on the three exe files. Elementclient exe, Launcher exe and Patcher exe. Rest assured I just got back the latest results from my virus scan company and since we use the…
    in Virius Comment by Moonista - Sanctuary March 2011
  • Try checking your virus scanner to see if it has quarantined the exe files. If you have the setting on your v-scanner to automatically take care of problems then you wouldn't of noticed it. I had this very thing happen to me today. Catshop was on then my virus scanner went nuts saying it had a trojan. Read here for more…
    in I Cant Open Pw :( Comment by Moonista - Sanctuary March 2011
  • Check your virus scanner to see if it has quarantined it. That is what happen to me today, except it also quarantined my elementclient exe file as well. if so read this thread --> http://pwi-forum.perfectworld.com/showthread.php?t=1024471
    in no launcher or patcher.exe files Comment by Moonista - Sanctuary March 2011
  • yes that is the same one I found. After spending forever on hold with my virus scan company the 2nd time I called, we uploaded the 3 files for them to scan and it is a false positive. I also directed them to PWI's knowledge base about this issue. Which is posted here.…
    in Virius Comment by Moonista - Sanctuary March 2011
  • OK mommy first we need the name of the virus you found to help you. If it is the same one found on our pc then you can un-quarantine it and then allow it via your virus scanner/ firewall. But if you are unsure scan it using Virus Total first.
    in Virius Comment by Moonista - Sanctuary March 2011
  • Ok just got off the phone with our Virus scanner company. since it is a generic trojan that it is recognizing most likely it is a False positive and they have instructed me on what I needed to do next to verify it and also allow it. I had actually called back to get a different person for support with my virus scan company…
    in Virius Comment by Moonista - Sanctuary March 2011
  • I am having the same problem as above for both me and my real life husband. here is the trojan my virus scanner found in the elementclient.exe, launcher.exe and patcher.exe file. Trojan.Win32.Generic.pak!cobra needless to say I can not launch pwi nor can my husband. I am on the phone with my virus support as I type this.…
    in Virius Comment by Moonista - Sanctuary March 2011
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