Pwi Support Failing.

That is their new gimmick. Threaten to ban you so they can move on to other tickets and threaten to ban them to. This is what happens when you got idiots running a company.

bailes021 wrote: »

Simple response to their threat. Ban me for providing proof of incompetence of services provided, and expect to wind up in court. Honestly, the players should threaten class action if it's that consistant of a threat. Especially those that put money in. If you put money in, I would just say fine, but I demand a full refund, and I will never play another PWE game again.

Unfortunately, because of the way the ToS is worded, that is not likely to ever happen. They can pretty much shut down all the servers tomorrow and don't owe you a thing.

By not following their own ToS, they open themselves up to a host of lawsuits valued well above the amount they would have to pay out that way. Legal speak works two ways. And there have been plenty of instances in which they have attempted to ban players, and been unable to due to the difference in legislation between states. Doesn't matter was ToS says in some cases.

Exactly. Never let them threaten you with a ban like that. However, if you have never put any money into the game, there's not as much you can do unless it's a situation clearly against their ToS. Read carefully, present your arguement based on their ToS and asked for your ticket to be escalated. Anyone in this game who just thinks they can take your money and run with it is a fool. Their are laws for a reason. You are the customer. They are here to help YOU. Make them do their job.

DeffyNature - Archosaur wrote: »

This is quite disheartening.
It's the 3rd thread about support being so rude and threatening people instead of offering help, which is what they're payed to do.
I can only assume they've been hiring new people and some are extremely crappy at their job, which leads to this.

Either this, or they can't restore the items because they don't have any free ones laying around the office.

Support has been abysmal for the most of the last two years and it's only getting worse.

Perfect World's customer service is worse than Aeria's, which is a miracle.

hawkins08 wrote: »

they do nothing anyway just swimming in money and you ppl feed them with it

dont get why you still spend money on it, they doesnt even fix **** like the dailie ping raise up to 30 k every day, same time and obvios its not our internet provider
but guess what? they dont care, money keeps going

also to "support fail" i many times report rule violation, including ppl with 3 and more active clients in same time + screenshots, guess what? they still run arround

seriosly this is worthless even posting here they prolly wont read it anyway

Just FYI... Your 30k ping has nothing to do with the server. If you want help fixing it, read my sticky in the tech support forum.

hawkins08 wrote: »

your sticky isnt really helping this issue is just the same as tellign me to check my hardware check my router check my isp etc etc etc but then again it would be me

but no, its not me its not my computer its not my internet
while ive get this lag plague i can pretty well play any other online game without any issue b:thanks

You clearly haven't read his sticky through or you wouldn't so narrow-mindedly believe that the problem is either at your end or PWI's end.

hm.. from my experience the supports are more friendly and willing to go their way to help you if you come out from the bottom with more courtesy, modesty/humility. If not the first time, the 2nd or the 3rd attempt gets to them.

The thing i see with alot of people who complain with support, they tend to be talking 'from above' as in the 'customer is always right' sorta attitude. >.>

you could almost say its sucking up, but when they have hundreds of tickets to deal with across many games, it tends to work well.

Deceptistar - Sanctuary wrote: »

hm.. from my experience the supports are more friendly and willing to go their way to help you if you come out from the bottom with more courtesy, modesty/humility. If not the first time, the 2nd or the 3rd attempt gets to them.

The thing i see with alot of people who complain with support, they tend to be talking 'from above' as in the 'customer is always right' sorta attitude. >.>

you could almost say its sucking up, but when they have hundreds of tickets to deal with across many games, it tends to work well.

Yes it does work well. I am on a 1st lvl it helpdesk, people who are demanding and rude I try get off the phone asap cause why would I wanna help someone like that? Those that are really nice and friendly I am happy to go above and beyond what I need to do

And where's the actual proof? Who knows what support is truly responding to them and what is made up by the players because they actually screwed up in their tickets by coming out as frustrated, angry, making little sense, etc.

We don't know so in my opinion we're judging bit too hastily. I've written quite a few polite tickets in the time I've played this game and all times I have gotten responses of similar manner, and a solution. Sometimes I've had to be patient with support and explain the same thing twice but I got it resolved regardless. My friends who I know that have sent tickets here have had similar experience. Sometimes resolving an issue takes a few but it will get done as long as you do not spam tickets, remember such words as please and thank you, and be as clear about your issue as possible.

Pwi support is failing.. i myself have gotten rude replies from them. also mods on here who take down what u wrote "w/o cussing involved" and rewrite and joke about it. pwi is run by pricks and dicks alike but idc anymore i'm one who spent like 6k in game but for crappy services?? nah it's messed up is all. i know alot of yall gonna disagree with me but when you put money in a game and support it for years then the gms and mods can turn around and be complete idiots to you when you're trying to explain best you can..

I have been playing this game since 2008 and have never had an issue with support myself not to say that someone else is not having issues with them at this point in time. Mind you I have only sent in 3 tickets in the entire time I have played this game but I have always got some type of help within 1-2 days.

Colum - Raging Tide wrote: »

And where's the actual proof? Who knows what support is truly responding to them and what is made up by the players because they actually screwed up in their tickets by coming out as frustrated, angry, making little sense, etc.

We don't know so in my opinion we're judging bit too hastily. I've written quite a few polite tickets in the time I've played this game and all times I have gotten responses of similar manner, and a solution. Sometimes I've had to be patient with support and explain the same thing twice but I got it resolved regardless. My friends who I know that have sent tickets here have had similar experience. Sometimes resolving an issue takes a few but it will get done as long as you do not spam tickets, remember such words as please and thank you, and be as clear about your issue as possible.

I've been playing from end 2008 with an average of 1 to 2 tickets a year of which a part isn't really expecting ingame solution (like complaint about TW, simply because they will need tickets to actually process something). From the 5'ish issues that required GM intervention, the first 3 were handled exactly as I would expect : reply in decent time, solution offered and so on. Note that 1 issue was an own fault and the GM in question did actually help me to solve it. The last 2 issues, I suspect to be answered by a machine. Why ? Because normally if you write to someone in English, you get an English reply. I got the reply in French, because I'm on Morai (previously Lothranis). So I thought, "hey, let's answer them in Dutch", followed by a reply in French again.

These days, if I really have an issue, I pm one of the GMs on here, which is already sad enough. Can they always do something ? Nope. But at least I get a reply that prooves a human being read what I wrote. But seriously, between my 1st issues back in 2009~2010 and now, there is a world of difference. Since I run a company myself, I'm reasonable when it comes to solutions and not rude. That's my experience with support.

hawkins08 wrote: »

your sticky isnt really helping this issue is just the same as tellign me to check my hardware check my router check my isp etc etc etc but then again it would be me

but no, its not me its not my computer its not my internet
while ive get this lag plague i can pretty well play any other online game without any issue b:thanks

Since you have all the answers already why are you here complaining about it? If it's the servers then we all apparently have the same ping and you are preaching to the choir.

\seriously