Bug Reports

ursualexy wrote: »

I have these bug reports on my main only and it happens twice a day, sometimes even more, and I have them for a while already, like weeks. I could live with this but then few days ago started to get this "Server error. Try to log in again" bug with 0 ms and unable to do anything in game, in the end it worked after 3-5 relogs. This happened not only on my main this time. Till today, when I was online playing and keep getting dc to the moment when I couldn't anymore. So, I was able to log to this: http://prntscr.com/699lyq point, not anymore, could let this for 1 hour and nothing changed, kept trying and not I can't even log to the point where I can see my char list
I also tried to check if its working on other server, so I created a new char (on an account that I can't log in on Morai server- the server I play and have my chars) on Archosaur server, for example, and it worked, managed to get online there and play. How is this possible? I don't think it has somethig to do with internet. Since this last big update, things got worse and worse for a lot of people. I don't play very much, but when I do, I want to enjoy the game, not to get this .... things, over and over.
I'd also go to submit a ticket right now. I'm not sure if there was a period of time to play without bugs, problems and fail on every update and every maintenance, this is getting boring and I'm tired of it already.

EDIT: this is what i get when i try to log on Morai - http://prntscr.com/69d8ym
and this to other servers - http://prntscr.com/69dd0z

+ tried to send a ticked and/or contact the support.... and can't I'm able to log my account on www.arcgames.com/en/my/account and when I click to support the webpage doesn't work anymore.

Win XP machine, 2.4 gb memory. ONE PWI Client, NO Other games running (Team Speak, Excel, Chrome are common though).

Main Toon: Barbarian, Sanctuary
Activity: Standing Motionless in RoR in an underpopulated area
Screen: Minimized
Time between Bug Reports: 2 to 6 hours
Task Manager shows a distinct rise in memory usage until the program crashes when the client reaches about 1.6 GB

Shop Toon: Seeker, Sanctuary
Activity: A cat shop in West Arch
Screen: Maximized (windows mode)
Time Between Bug Reports: Never Happens (shop stays logged on for at least 16 hours)

These toons are in the same account. In fact, I have 8 toons on this account and only the two that have reawakened (Barbarian and Wizard) ever get Bug Reports.

Genies are Zeals.

I have also tried this on a Windows 7 machine with 8 GB of RAM. The same results occur only the time between bug reports might be a bit longer on the Barbarian.


From reading the posts here (THANK YOU FOR POSTING THIS IN GENERAL DISCUSSION!!!) I think there could be a lock conflict being caused by my automatic backup software. If AV programs can create this problem, then perhaps something that backs up changed files can do the same thing. I am going to look at this and see what I can figure out. It still does not explain why the problem is toon specific, mind you.


<rant>

FWIW: This problem is causing a lot of grief. Before Christmas our faction had over 40 people attend a TW. Now, that number is barely 20. I spoke to a couple of people today that had just dropped in for a visit who said they had left the game because of all the Bug Reports they were getting. They were barely able to play for 2 hours before the BR screen would appear, which was so frustrating, they actually sought out a new game and are playing that now.

I know a lot of people, maybe even most of them, do not have this problem, but there are a lot of people who do. It is extremely frustrating and when coupled with all the other PWI fumbled balls lately (messed up TW times, no annual reward, no Nightshade skills, etc.) the overall effect is a loss of community. For a while in December PWI looked like it was growing with a lot of long time absent players returning. But now, not only have those people stopped coming, but a lot of players who were here all the time are disappearing as well.

For a whole year I checked in EVERY SINGLE DAY ... 100% ... and for my trouble: nothing.

But to make matters worse, a game I have been playing for over 5 years (I started just after it launched) with relatively few technical issues suddenly crashes every few hours and when I look for a solution, I am told "it's not us, it's you". Bull****! The only thing that changed was an update to the client. Furthermore, it is not "the client" that has the problem, it is the TOONS being used by the client.

If there is an incompatibility between AV software or Backup software or any other kind of software, PWI should at the very least be bringing that to the attention of the players. People just want their software to work, and while those of us with a techno-geek background might be able to figure things out, the majority of players are not going to even bother to try.

And for the other persistent issues (TW times, annual reward, NS skills, DQ replacement, etc.) an ETA would be nice. Or even just monthly progress reports indicating what is still being addressed. Even hearing "no we scrapped plans for that" would be better than nothing.

</rant>

Good Luck!

I've noticed it too. I know my computer is old but this past week I've been having them more frequently.Just this morning I went to log off my sb and log onto my EA and I had a report bug.Usually it's only if I'm tabbing too much from the game to my browser.

Confirmed. What I am experiencing is the same bug causing the crash for you. A large allocation of memory occurs from pck files being read-locked. After you reach the maximum amount of memory the program can ask for, it asks for more, fails, and then proceeds to try to write to memory is doesn't have access to. So, all I can say, for now anyways, is that this bug is not really fixable by us, easily. I could spend a few days attempting to patch the problem, but, meh. I feel like at some point I'm violating the ToS unintentionally. I don't really want to do that.

JullieTTe - Lost City wrote: »

SweetieBot can you report server status?

Here's the server status:

West Coast Servers:
Sanctuary (PVE) (pwigc2.perfectworld.com): OFFLINE
Heaven's Tear (PVE) (pwigc4.perfectworld.com): OFFLINE
Lost City (PvP) (pwigc3.perfectworld.com): OFFLINE
Archosaur (PvE) (pwiwest4.perfectworld.com): OFFLINE

East Coast Servers:
Harshlands (PvP) (pwieast1.perfectworld.com): OFFLINE
Dreamweaver (PvE) (pwieast2.perfectworld.com): OFFLINE
Raging Tide (PvE) (pwieast3.perfectworld.com): OFFLINE

European Servers:
Morai (PvE) (pwieu3.en.perfectworld.eu): OFFLINE

Marking the occasion of two years of helping in the PWI forums!

Never saw the 3 balls on my screen thing,ill get a random error report from time to time,no biggie all I have to do is relog.


And for you all with memory probs go download minimum and bask in its joyness!

SylenThunder - Sanctuary wrote: »

Been there, done that. You basically have to start fixing the code in the elementclient.exe file. I had started a project a long time ago, but then the Dev's and my other contacts just slowly disappeared or stopped responding, so I gave it up.

Yes, PWI needs to fix the code in the core functions of the client.

Minimem can help the memory expansion issue, but for the bug crashing with the package file getting locked, minimem can actually exasperate it by making more calls to the files for data as it's having to reload into RAM.

Minimem can help overall performance on low-end systems IF, it is configured properly. If it is not configured properly, it will cause more issues than it solves. If you search minimem in the technical support forum, we had a lengthy discussion on this and I was able to narrow down a "sweet spot" for the client settings in the program.

You know this makes me laugh... Form a perspective of a person that can fix things. its really stupid for them not to accept that you are able to help... Even more important U play the game... One day I would like to see this game BUG free... Really unless PW gets it this will not happen with out the support or help from players...

Sylen I really think you make a difference to this game along with many other people and deserve a Thank You!

Sweetiebot please give SylenThunder - Sanctuary 10 points for ongoing work supporting this Community & Game.

xpookyx wrote: »

More of the same...
long-story short....

With your particular issue, it could be localized to your client, or to the unique UI settings for those specific characters.

there's a hundred other things it could be too. Some would be on the server, some on your client, or your PC, or your local network, or other software you have running, or the internet, or sunspots, or snow/fire/rain/tornados/squirrels/microwaves/whatever.

The problem is, that you are all too swift to just up and blame the server, or up and blame the core product (client), without taking into account the literal thousands of other variables that could possibly cause the issue.

I point to my sticky for two reasons.
1. It has a wealth of troubleshooting that will resolve the majority of issues people post about.
2. It has exactly the details listed that I need for you to post so i can help you dig out the source of the problem when the basic troubleshooting doesn't work.

The biggest issue is the utter lack of the end user to put any time into doing anything other than posing and whining.
I imagine that if I took the time to tally the posts over the past year, a full 95% of them are just people whining around, and merely 3% actually bothered to troubleshoot the issue or ask for help. Now, those numbers are just off the top of my head, but they are very likely going to be surprisingly accurate.

Also keep in mind.... I work full time providing IT support for one of the largest companies in the world, and I still spend my free time out here trying to help you guys as much as I can. Because I care about the game, and I honestly want to do what I can to make your personal experience better. It's my hobby, I guess you could say.

xpookyx wrote: »

ONLY 2, AND ONLY THE SAME 2, have the trouble. Wizz disconects after 2 hours ALWAYS and archer do it after 4.

No matter if im botting, grinding, questing, morai, primal, main map, catshop, reflection.
No matter if i have 1 client or 10 open.IT ALWAYS DISCONECT, AND ALWAYS THE SAME CHARS, AND ONLY THE SAME CHARS.

Disconnects? It is not crashing? If so, your issue seems entirely different from what everyone else has been talking about...maybe.

Anyways, unless many people are disconnected at the same time, this is typically a problem with your system, network card, router, modem, or ISP. Every so often, maybe every 2~3 weeks, PW will kick off several thousand people at once. This is a server connection issue, that or a part of the server crashed and reset.

xpookyx wrote: »

I use Afom firefox pluging to manage memory, and my client never is over 600mb of memory, so its not an overflow.

Do you understand what an "overflow" really is? There are 3 different main types of overflows in computing. This is heap filing up. If Afom is anything like that Minimem program, like I said in my other post, this will not stop a memory leak. To understand a memory leak, I'd need to explain how software works, and that would take a lot of work. I suppose I could link to Wikipedia. Those memory manager programs merely store away blocks of memory to keep a piece of software's footprint size low. After the game reaches its limit, the game will still have issues.

Anyways, this issue you're having could very well be the exact same issue as everyone else. However, because of your Afom program, your game, instead of crashing, is just disconnecting. Try to run the game without it and see if just those characters crash. Then, if you could, write back here and say if they did, and no one else did. I'd like to know where they were when they crashed and how many people were around (approx.).

xpookyx wrote: »

Crash, my client Crash, i wrote Disconnect but i mean Crash.

And again, if it is a trouble on my computer, why hundreds of people is having this issue since the update.
And why chars on same acount doesnt have the same trouble.
And i tested it on another computer with no afom, and same trouble.
My game never goes over 600mb.
And why only 2 chars of 24, and why ALWAYs same chars.

In your post, you dont answer any of the most important questions.

First off, I'm not a PW developer. I can't necessarily answer all of your questions. Second, I glanced over anything that was irrelevant to the problem.

Since you said, "disconnect," I assumed you meant the disconnect message. If you are having the crashing, why don't you go ahead and read the entire thread. I gave more than enough information on this a bit ago. In fact, I gave incredibly specific information on what is happening. It is, more or less, un-fixable by us.