TW time slots error? Can this please be investigated by a GM?

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  • VenomKisses - Sanctuary
    VenomKisses - Sanctuary Posts: 6 Arc User
    edited January 2015
    The point here, that seems be getting glossed over, is that everytime they've made a significant change to the TW structure/times/process/reward/what have you, there's been an announcement and people were given the chance to assimilate, rage and integrate the change into their strategy or plan.

    That didn't happen with this change, and when the first TW schedule came out on Sanctuary, with the majority of the TW's scheduled for the 9 am slot, and the rest in the 2 pm slot there were a LOT of surprised people. It would logically follow that the time change was unplanned and should be addressed as a 'fix'. I understand that people need vacations and breaks, all good. But what company lets ALL their people go vacation/holiday at the same time? Is there no one manning the office that can address this? It took longer than it should have for someone in 'authority' to even acknowledge that there might be a problem.

    It's been three weeks, and there's been no announcement that they are even going to fix it in a future patch. Information would go a long way towards alleviating the stress, confusion and anger over this kind of change.

    Can we get an idea of whether or not this will be reverted to it's previous state, and some general ballpark of when this might happen?

    Thanks in advance.
  • sparkiesoft
    sparkiesoft Posts: 47
    edited January 2015
    VenomKisses - Sanctuary wrote: »
    The point here, that seems be getting glossed over, is that everytime they've made a significant change to the TW structure/times/process/reward/what have you, there's been an announcement and people were given the chance to assimilate, rage and integrate the change into their strategy or plan.

    That didn't happen with this change, and when the first TW schedule came out on Sanctuary, with the majority of the TW's scheduled for the 9 am slot, and the rest in the 2 pm slot there were a LOT of surprised people. It would logically follow that the time change was unplanned and should be addressed as a 'fix'. I understand that people need vacations and breaks, all good. But what company lets ALL their people go vacation/holiday at the same time? Is there no one manning the office that can address this? It took longer than it should have for someone in 'authority' to even acknowledge that there might be a problem.

    It's been three weeks, and there's been no announcement that they are even going to fix it in a future patch. Information would go a long way towards alleviating the stress, confusion and anger over this kind of change.

    Can we get an idea of whether or not this will be reverted to it's previous state, and some general ballpark of when this might happen?

    Thanks in advance.


    No ETA yet, but it's being worked on. The right people who needed to know, know.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2015
    sparkiesoft wrote: »
    No ETA yet, but it's being worked on. The right people who needed to know, know.

    See, but here's the issue that we (those of us who know how the data works), have an issue with...

    1. As VenomKisses stated, this was obviously not an intended change, yet it has received a large lack of acknowledgement on the issue in a timely manner either with PWE's response to the issue, or a resolution. (To be honest, the whole sticky about the unintended changes was very foggy and lacking in detail.)

    2. This is a very simple fix. Traditionally "minor localization changes" after a large expansion are handled relatively quickly. Assuming that "The right people who needed to know, know", knew back when PWE finally caught up to the fact that this was an issue, we should have already had a patch to resolve it.
    It brings us back to the days of the exploding snowmen, or the forced PvP in Secret passage. Both of those issues were able to be quickly and easily solved by merely changing a very small code in the files. With the Snowmen, it would have required a patch between the server files and the client, with the Secret Passage, it's as simple as changing one character in the configuration file and then restarting that map.

    3. If they've been informed, and you guys (a.k.a. PWE) are keeping tabs on it, then you should have some form of ETA on the issues we have had. So far, you might as well post
    sparkiesoft wrote: »
    Soooonnnnn......

    4. It's blatantly obvious that PWE does not care about customer service any longer.
    - You've more than doubled the number of titles you have published, yet have not increased the support staff at all. (Or if you have, it's worse than it was before you did.)
    - We currently have a CM that is less than responsive, gives us cryptic and incomplete information, and a ticket support team that is just about as effective as pissing into the wind.
    - I think we're down to just one or two forum moderators now, mostly it's OPKossy. I've always considered applying to help, but not sure I have the time or want the headache.
    - The forum site has had issues since the "upgrade" over a year ago, and they're all simple code fixes that would not take that long to work out. Instead, focus is apparently put into other things that are causing even more of an issue than they are solving.

    TLDR, this turned into more of a "where's the love" rant, but seriously Sparkie, the lack of information or a timely response is simply appalling.
    [SIGPIC][/SIGPIC]
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2015
    Since it wasn't mentioned at all in the patch notes, I guess we can assume that they have once again completely failed at applying such a simple fix.

    Sadly, we won't even be able to fine out unless the magnificently absent Community Manager bothers to find out, or (more likely) the TW times are posted after bidding ends.

    One begins to wonder if PWE even understands what support is lately.
    [SIGPIC][/SIGPIC]
  • Peccable - Raging Tide
    Peccable - Raging Tide Posts: 199 Arc User
    edited January 2015
    when even people like SylenThunder (who is always helpful on forums but defensive of pwi-staff) speak up, then pwi has a serious problem!
  • tek1nig
    tek1nig Posts: 793 Arc User
    edited January 2015
    I went from having a steady unit of roughly 60-70 TW players to 5 players per TW. 5 vs 5 Territory wars. This is just simply amazing XD we had a boost of players this weekend and were able to do a 10 v 10 LOL !!!!
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  • _Tiamat_ - Heavens Tear
    _Tiamat_ - Heavens Tear Posts: 21 Arc User
    edited January 2015
    Bearleeable - Lost City wrote: »
    Keep in mind this is NOT a EU server... yes I know we have a large majority of EU folks on the server but its still a US based server. AT LEAST make it noon california time. GEEEZ b:sad

    No it is not an EU server, and many who play on west and east coast servers, such as myself, have been playing for a long time, WAY before there WAS an EU server so why shouldnt we be catered to aswell?
  • Valrain - Archosaur
    Valrain - Archosaur Posts: 105 Arc User
    edited January 2015
    9am Friday TW? My choices are:

    1) Skip work and TW
    2) Skip TW and work

    While I would prefer option #1, it will get me fired. Then how will I be able to afford this game? b:chuckle
  • clyknight
    clyknight Posts: 128 Arc User
    edited January 2015
    Lavica - Lost City wrote: »
    Dont change back tw time pls.

    Finaly ppl from europe can go to tw's.This time is perfect.I am sure this is better for everyone cos now no one need to wake up in 5 in morning to go to tw.

    I know ppl who now have tw in 9 in morning feel this time is not good,but imagine how was last 5 years for us who neaded to wake up in 5 in morning to come tw.b:sad


    You need a better world clock. 9AM eastern is 6 AM western which means they WOULD HAVE TO GET UP AT 5AM to do TW


    As stated earlier, this is a US server you should expect the times to accommodate the US. Want European times for events - um - use a European server!?!?!?!!?

    b:bye
  • HideYoHubby - Archosaur
    HideYoHubby - Archosaur Posts: 995 Arc User
    edited January 2015
    _Tiamat_ - Heavens Tear wrote: »
    No it is not an EU server, and many who play on west and east coast servers, such as myself, have been playing for a long time, WAY before there WAS an EU server so why shouldnt we be catered to aswell?

    Because west and east coast servers are and have always been clearly to NA population and should cater to them. I am from Europe myself and this entitled whining is stupid, if you cant deal with the time slots roll on EU server, which is designed to cater to your needs with times slots.
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  • Temeilion - Harshlands
    Temeilion - Harshlands Posts: 256 Arc User
    edited January 2015
    So any Updates on this ?

    Would love to know if this is something that will be fixed soon or months from now....Alot of people are doing there best to adjust and be petient but uh its been weeks(month) now..some form of Time-line is not too much to expect for a Month into this issue....
  • Flash_man - Lost City
    Flash_man - Lost City Posts: 82 Arc User
    edited January 2015
    Any word on this getting resolved?
  • SerenityCNB - Dreamweaver
    SerenityCNB - Dreamweaver Posts: 1,225 Arc User
    edited January 2015
    sparkiesoft wrote: »
    I've let the right people know, so they should get it fixed as soon as possible. Most are on vacation right now, since we're all human and need a break some time (believe it or not), but I'll make sure it's dealt with in a timely manner.

    I'm not even involved in TW....nor have I ever been...so this doesn't affect my gameplay at all.


    But...It has been nearly a month since this thread initially began...a MONTH.

    Let's be real...TW is a pvp instance...
    PvP is considered endgame for a lot people....
    People gear up appropriately for PvP endgame...they have to do be competitive....
    People are likely to charge here and there for their gear....

    BUT....

    The majority of people can't engage in TW at the moment...
    They cannot perform in one of their endgame activities related to PvP....
    They have less and less reason to charge gold....


    Seriously, It's been nearly a month....and no fix for these people? Again, this doesn't affect me in the slightest. I truly couldn't care less about it myself...but the length of time that this issue has been unresolved....from first post to present date....is quite ridiculous....and shameful.

    It's been affected for basically my whole winter break....it's been set for the wrong timeslot, longer than my break from fall to winter semesters.

    That's not a timely fashion. Not here to rant against Sparkie, but to be quite real....something needs to be done better.
    Peccable - Raging Tide wrote: »
    when even people like SylenThunder (who is always helpful on forums but defensive of pwi-staff) speak up, then pwi has a serious problem!

    Reading through this thread from beginning to end...yeah....you're right. That's pretty bad. b:surrender
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  • Ostara - Lost City
    Ostara - Lost City Posts: 49 Arc User
    edited January 2015
    Hopefully this is fixed. I work in retail and usually on the weekends I work but I usually get off before the 20:00 TW time. With this time change I can't TW anymore and it's becoming a sore point with my faction leader that I'm not guaranteed for TW.
  • $picylovah - Sanctuary
    $picylovah - Sanctuary Posts: 267 Arc User
    edited January 2015
    3-4 weeks of having to TW on inconvenient times? damn, u 'muricans have it rough, how will u manage!!? b:shutup
    IGN: qontroL b:thanks

    Im so mean, I make medicine sick b:angry
  • GreenLegend - Archosaur
    GreenLegend - Archosaur Posts: 343 Arc User
    edited January 2015
    $picylovah - Sanctuary wrote: »
    3-4 weeks of having to TW on inconvenient times? damn, u 'muricans have it rough, how will u manage!!? b:shutup

    The sarcasm is strong with this one.

    I understand most the Euro and Asian based players are having a great time with these hours on the East and West servers. Some of us did our homework before starting a server and sought out a time best suited to our lifestyle; and "now this is the story all about how my life got flipped-turned upside down"
    Dreams are just dreams...
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  • DEMHEALSMAN - Dreamweaver
    DEMHEALSMAN - Dreamweaver Posts: 1,396 Arc User
    edited January 2015
    clyknight wrote: »
    As stated earlier, this is a US server you should expect the times to accommodate the US. Want European times for events - um - use a European server!?!?!?!!?

    b:bye
    Ok, sure, give me a server transfer stone to get my characters to the EU server then since i'm not going to start over from the time when there was no EU server :-)
    Soon™
    Well, maybe later, semi-retired.
  • baseaddress
    baseaddress Posts: 202 Arc User
    edited January 2015
    Nice time slots atm. Stop complaining b:bye
  • morenawolf
    morenawolf Posts: 0 Arc User
    edited January 2015
    I'm so happy with this timing because I can join TW on Archosaur at my 5pm, hhehehehehe b:dirty
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  • $picylovah - Sanctuary
    $picylovah - Sanctuary Posts: 267 Arc User
    edited January 2015
    GreenLegend - Archosaur wrote: »
    The sarcasm is strong with this one.

    I understand most the Euro and Asian based players are having a great time with these hours on the East and West servers. Some of us did our homework before starting a server and sought out a time best suited to our lifestyle; and "now this is the story all about how my life got flipped-turned upside down"

    and some have played since PWI went live and didnt have any choice as to where they wud go since there was no european server b:surrender also im not complaining when I have 5AM TW, I suggest u do the same instead of whine about a situation so many have had for years now, in a few weeks itll be fixed n u can go back to ur normal situation b:bye
    IGN: qontroL b:thanks

    Im so mean, I make medicine sick b:angry
  • GreenLegend - Archosaur
    GreenLegend - Archosaur Posts: 343 Arc User
    edited January 2015
    $picylovah - Sanctuary wrote: »
    and some have played since PWI went live and didnt have any choice as to where they wud go since there was no european server b:surrender also im not complaining when I have 5AM TW, I suggest u do the same instead of whine about a situation so many have had for years now, in a few weeks itll be fixed n u can go back to ur normal situation b:bye

    Well I, myself, am not complaining just taking part on behalf of my faction that aren't there for 9AM TWs for real life reasons.

    That last 9AM TW I went to... about 14-16 people logged on, and had to bring some alts .-.
    It was a sad sight. I normally see 30-40 individual players come to TW. Anyways, I wouldn't mind 5AM TWs, I'm up by then and bored .-.
    Dreams are just dreams...
    [SIGPIC][/SIGPIC]
  • Temeilion - Harshlands
    Temeilion - Harshlands Posts: 256 Arc User
    edited January 2015
    Crickets....
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2015
    Temeilion - Harshlands wrote: »
    Crickets....

    'Tis the story of PWE support....

    Soooonnnnn.......
    [SIGPIC][/SIGPIC]

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