Morai server unplayable

Well Sylen,

I also didnt had any issues until yesterday for a long run and couldnt confirm all the lag complains from other users on Morai.

Yesterday, it was different. The mentioned node is a specific IP address from a official british provider who is routing all internet traffic via Germany to Netherlands before the routings are going to US.

Specially this node from the british provider was the source for several performance issues in past we had on Morai.

Most of the end-users are not using this british provider but another german/french provider.
So what are the options?
1. Every user contact this british provider and asking for the problems without any detail technicals?
I promise you, that they will just ignore all the requests.
2. Every user contact PWI with the technical requested details from their side and they will deal from b2b - with single point of contact about this problem.

Why PWI should do it?
Its nothing about TOS. You should open your mind for business things and not only stay in your nerd corner. Of course, the TOS describes that users dont have an legal requirements to request anything BUT it is still business that user spend money in these pixels and PWI earns on this mentality.
Therfore, PWI has a financial interest to help if this root cause leads to massive sadness at community.

... and I am also not convinced 100% that its not a PWI failure about the routing at this spot.
May be they need to add some specific information at firewalls or whatever to make it run smooth!

But I also agree, that the compensation requests from users are just annoying.

Evryn - Morai wrote: »

...Those lagspikes weren't due to any British provider Zoe - the issue in this case was at the source (IE the datacenter where the PWI server is hosted, one or more of it's perimiter servers, or one of the game servers itself).

[Edit] Ah, missed the info on page 5 - looks like the culprit has been identified. A quick google on border1.tge8-1-bbnet1.ams004.pnap.net shows this node has been causing problems in other games as well... Seems the peering between BBNet and Internap isn't exactly stable.

...

If I check the assigned IP addresses with high packet loss, it shows me the owner of this provider.
May I am wrong or not on base of missing detail network knowledge but this is why I deliver the requested information and hope a technical expert will take care for this from PWI.

... and as you also stated out, there is one specific spot for this issue.

During the happening, I was in Nation War and with my last DC I was in Archosaur (main map).
1 other player from my squad had same issues during NW
and another player from my squad had only big lags during the DCs but was able to stay online without any DC.
I dont know anything about other locations during the DCs.

OPKossy wrote: »

I usually come across as harsh so no offense taken. b:chuckle

Thing is that people do this sort of thing all the time while talking about how "their" internet is fine so it's not a problem on their end and immediately declaring that it means PWE's at fault. Even when spoon fed information, half the time they refuse to even try and listen and it's kinda stupid (in general) to see the same complaint brought up over and over by people, often times the very same, that have seen the information about this or at least how to provide more information than LOL IT R NOT ME.

It must be annoying, but let's be realistic, it's always the same from you tech guys as well. You come with some procudure to follow that gives some info at least half of us can't read with a link to some monstrous thread that people like will never read, with the result always being that nothing can be done anyway. Next to that, there is often a bunch of comments on other points that you guys obviously know as little about as people like me about IT stuff (same page above), that makes us wonder if you actually do know as much about the IT stuff to start with.

So yeah, what are the options :
1) Rage on forums => at least it relieves some frustration
2) Do some IT stuff while not understanding (or wanting to understand, I for one have no interest in that domain) and :
a) Hear that the problem is somewhere in the middle from some forum guy => waste of time
b) Send it to tech support to get your automatically generated answer => waste of time
3) Go do something else => probably the best option for us but not for PWE, which is exactly why I would expect some more implication from them.

It's just frustrating. We had a great 2h30 TW Saturday, but 1st half was nearly unplayable for many on both sides. The issues are going on for months and only hitting an increased part of the server population. It sucks there is no solution, but all that tech talk just puts oil on the fire if you ask me.

OPKossy wrote: »

Sad but true.


Not really. Firstly, I play multiple servers so it's not some sort of bias. Secondly, that was confirmed to be a server-side issue. You don't see mods stickying threads every time people have a mass DC or whatever, only when it's an issue on PWE's end like the map server crashing or the like.

Of course, if you had half a clue what the difference between an issue on their end was in comparison to one that isn't their fault, you'd have already realized that but sure, keep speaking from ignorance.

You have no clue on what i do for living, and yah, you do not need to know that, i know.
also, why is that much RUDE thing on the reply? Is that a way mods should behave against players, costumers of the game in were you are moderating the forums?

Fiedel - Lost City wrote: »

You have no clue on what i do for living, and yah, you do not need to know that, i know.
also, why is that much RUDE thing on the reply? Is that a way mods should behave against players, costumers of the game in were you are moderating the forums?

Oh please. I'm a player too and I'm just as capable of calling people on their **** as anyone else is. If you can't deal with getting called out when you spew nonsense then that's your fault and not mine.


Edit:

Evryn - Morai wrote: »

Might be a good idea to have that - a "Server status/server issues" sticked thread which only mods and GMs have posting rights to to prevent the flood of tears and fires of rage from the masses. Peeps like me who just want to know what's going on and if PWI is aware of the issues can then just look there and ignore the cries for compensation by the self-entitled.

Would probably be handy. Especially for the people who are willing to bother reading instead of jumping straight to ranting.

Though it'd also likely be kinda obsolete since we tend to find out about any issues going on LOOOOOOOOONG before PWE staff is even slightly aware of it.

OPKossy wrote: »

Oh please. I'm a player too and I'm just as capable of calling people on their **** as anyone else is. If you can't deal with getting called out when you spew nonsense then that's your fault and not mine.


Edit:

Would probably be handy. Especially for the people who are willing to bother reading instead of jumping straight to ranting.

Though it'd also likely be kinda obsolete since we tend to find out about any issues going on LOOOOOOOOONG before PWE staff is even slightly aware of it.

- edited - not worth it

A Note about Respect

We're here to have fun and to share information with each other. With so many different personalities gathered in one place, clashes are bound to happen now and then. But how one conducts oneself during these situations makes all the difference. Don't get us wrong, opinions are valued on the forums, yours and everybody else's. But please remember to respect each other and have discussions and not arguments. If you find yourself disagreeing with another member, think first and then calmly compose your words. Don't be insulting if you happen to disagree with someone, just understand that their views are different than yours. Just really treat each other how you would like to be treated.

Fiedel - Lost City wrote: »

-snip-

Funny. You should practice what you quote considering you were the one to start throwing things around and I merely pointed out exactly how wrong you were.

But sure, if you want to suddenly act victimized you do that.

Update

Well, after the emotions still getting higher, may this update will give you more info.
I already got an answer very fast from US support about the performance issue.
They are willing to investigate this issue.

A little bit unlucky is, that I took the german guide from FEN and so the US support was not able to understand the full incident report from my side.

In addition, he does not want the pingplotter files as described in german guide for EU support but the regular cmd - tracert information to the server IPs.

So I need to wait until evening until I can perform the new tracert files for him.
During day I have unfortunately only very limited access to my PC at home b:surrender

... and really - if they get more tracert files, they also have more materials for investigaton and pushing harder third parties in the middle of gamers and PWI.

P.S.: Excusez-moi mais je ne parle/ecrit tres bien francaise parce que je suis allemagne. Je pense US forum est tres important pour la communication avec tout le monde de community.

RankNine - Momaganon wrote: »

3:35 servertime, lagspikes and high ping again.

no packetloss and maximum 55 ms @traceroute.

it happens on a daily base now.

funny how everyone said its MY connection but now that it happens to everyone and not only a group, everyone is crying

Sorry to burst your bubble, but the topic is running for longer then you stated it to start for you

It was said to be a problem related to Orange (France) that gradually started to affect more and more people, including you. For information, Orange states the issue is at PWE's side (post #21).

SweetieBot can you report server status?

DC monster hit Morai again. There are causalities. I was in BH69 instance, tanking mobs with no HP charm. I surely died.b:chuckle

Ridelia - Morai wrote: »

SweetieBot can you report server status?

DC monster hit Morai again. There are causalities. I was in BH69 instance, tanking mobs with no HP charm. I surely died.b:chuckle

Ouch that sucks! Luckily i was just flying around in primal, but still I hope it's back on soon

Btw how do i check that routing stuff? Total nab here when it comes to pc's :P

BAAAADAAAABUMMMS server down :O

Morai


Play's at Morai to for some years, cant change that in avatar.