First Time Spender

So i searched forums and it seems no one is talking about this really. So apparently PWE has goofed and not given many people that have charged zen in the past their little reward code in the email. When submitting a ticket they will ask you for all this information not really relevant to the issue just to tell you that it's being handled by another department and that they messed up. Can we get some kind of response here from sparkie or a gm maybe as to when the people that have charged zen in the past will get their code in the email? I mean tbh im really confused as to what is so hard, after submitting a ticket and clearly seeing a person has charged zen in the past, why can't support just give them a generated code as though they just bought zen? Seems small to some people but hey, we all want the free stuff we are told even if it is silly.